Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I purchased a 2014 Jeep Grand Cherokee, I purchased an extended warranty and a warranty called Naples Advantage totalling $7474.42. I went for service on May 2, 2024 for service with the car. ***** ***** in service told me that in order to see if my warranties would cover the repairs they need to email the warranty companies to see if they would cover everything. There is no number to contact a **** to get things cover. So he emailed the warranty company around 9:20 in the morning, heard nothing back from them until 4:15pm, as I sat there the entire day waiting! Nothing was covered for various reasons. He told me this warranty company is ****** to deal with. I asked him how do I get a refund? He said I need to talk to my salesman ***** *********, he directed me to the fin. rep **** *******. I signed a form and was told it would take 8-10 weeks for a refund. I told **** this warranty company is ******, he stated we know, we no longer deal with the warranty company I purchased the warranties with! I followed up with ************** and they have no record of a refund. I called **** ******* at Naples Chrysler, he no longer works there, I was connect with ********* Cappodicci the finance manager. I left him a message and never received a call back after calling 3 times, I contacted my sales rep ***** and he took my message stating he would have *** call me back. No return call. I sent a detailed online message to ***, ***** and general manager **** ***** and I received messages asking to buy a car? Not acknowledging my message, treating it as a sales lead! I made 3 trips to Naples Chrysler from Aug-Nov as no one was responding to me. All telling me they will look into the refund for me. As of this day I have no refund of $7474.42 to myself or my finance company **************. I'm at a total lose! I have all the correspondences to back up my complaint that I can forward to you. Thank you for your time.***** ******-*****, ***** J. *****

  Business Response

  Date: 04/22/2025

  Thank you for bringing this matter to our attention. We sincerely regret the frustration and inconvenience experienced by Ms. ***** ******-***** and Mr. ***** J. *****.
  We take these concerns seriously and have reviewed the details outlined in the complaint regarding the extended warranty refund process. We understand how important timely communication and resolution are, especially when it comes to financial matters.
  At this time, we have placed a call to the customer and are currently awaiting a response so that we may move forward with addressing and resolving the concerns. Our goal is to ensure the customer receives the refund they are entitled to and to provide any necessary follow-up regarding the status of that refund, including communication with the applicable warranty and finance companies.
  We appreciate the customers patience and willingness to work with us as we work to bring this matter to a resolution. We will continue efforts to connect and remain committed to seeing this issue through.

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23170143
  
  I am rejecting this response because:

  I dispute their response, I never received a phone call back regarding my dispute with getting refund for my warranties. I called them about 8 times prior to my filing a complaint with the BBB along with live chatting on their website. I've left messages for ***** my sales **** *** the finance manager and **** the general manager. 
  
  Sincerely,
  
  *****/***** ******-*****/brown

  Customer Answer

  Date: 05/07/2025

   
  Better Business Bureau:
  
  I just received a call from Naples Chrysler. They have sent a refund through for my warranties. I very much appreciate your help with all if this! 
  
  Sincerely,
  
  *****/***** ******-*****/brown

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a used vehicle from this organization on 3-7-2025. We traded in our Tahoe for this vehicle. We signed all papers and told to return on 3-10-2025 to pick up vehicle after they detailed car and removed surface scratches. My husband called on that day and was told the vehicle would not be ready until 3-12. He picked the vehicle up on that day and was given a flash drive with supposedly all the paper work for the vehicle. Once he returned home it was noted all the scratches were not removed and we discovered the motor for the wind shield wipers did not work. He contacted the salesman and was told to bring car in on 3-20 and they would take care of the matter. Nothing was done. Stated they needed to order part. Contacted them the following week and part never got ordered. On 3--31 he was told part would be in. He called parts department and salesman inquiring if part was in and he was told they would call him back. He also informed them that on the flash drive there is no sales receipt showing what we paid for the car, trade in credit, warranty cost etc. Call was never returned. We are very frustrated and fear that our concerns will go unanswered now that the vehicle has left the facility. We leave ******* at the end of February and need these matters addressed.

  Business Response

  Date: 04/22/2025

  We appreciate the opportunity to address the concerns raised by our valued customer regarding their recent vehicle purchase.
  First and foremost, we want to apologize for any delays or miscommunication that may have occurred throughout this process. We strive to provide every customer with a transparent and satisfactory experience, and we regret that this experience did not initially meet those standards.
  Upon review, we can confirm the following:
  The customer purchased a vehicle on March 7, 2025, and was informed that the vehicle would be detailed and minor surface scratches addressed before delivery.
  Due to unforeseen scheduling delays, the pickup date was moved to March 12, and the customer was kept informed throughout the process.
  At the time of pickup, a flash drive containing digital copies of all documentation was provided. While we aim to include all relevant paperwork in this format, we regret that the sales receipt was inadvertently omitted. A digital copy of the full transaction summary have since been provided to the customer.
  After being informed about the issue with the windshield wiper motor, we scheduled the customer for service on March 20. The part required for repair had to be ordered from the manufacturer, and unfortunately, there was a delay in its delivery. However, we are pleased to confirm that the part was received and installed prior to the customer's departure from ********
  All remaining surface scratches were addressed during a follow-up detailing appointment.
  We believe all concerns have now been resolved, and we appreciate the customers patience and cooperation throughout the process. Should they have any remaining questions or require further assistance, we welcome them to reach out to our service or sales team directly.
  Thank you for bringing this matter to our attention.

  Customer Answer

  Date: 04/23/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the vehicle on November 5th. I had to drive back to ********************* to continue my training. While drive back to training (the same day I picked the vehicle up), the check engine light came on. I texted the salesman about the issue. Upon my return I had the car placed on a computer to find out what the code was and texted the salesman. I took the vehicle to a local Dodge dealership because I live an hour and a half away from Naples. The local dealership and was advised of the following: Good afternoon, we found on your Challenger that the stored code was P0128 for thermostat rationality. The engine oil cooler failed and contaminated the system, therefore the thermostat is gummed up and sticking, also the coolant bottle is discolored. These parts will all have to be replaced and the system flushed. You have coverage by the ******* contract with a $100.00 deductible. The flushing of the system is not covered and will be $189.95. i have overnighted the parts so it should be done tomorrow afternoon.I paid out of pocket for the repairs. Also, i noticed that the hood hinge on the drivers side is rusted and broken. Ive had the vehicle for a month and a half. The passenger side headlight assembly is also cracked. I had to take the vehicle to the local dealer again on 12/19/24 due to the *** button not working and the radio needs to be replaced. I have not gotten any response from anyone at the dealership about the original issue. This was a known issue when the vehicle was sold to me.

  Business Response

  Date: 12/31/2024

  Thank you for bringing the complaint filed to our attention. We sincerely apologize for the inconvenience and frustration the customer has experienced with the vehicle purchased from us.
  Upon reviewing the complaint, we understand the customers concerns regarding multiple issues that have arisen with the vehicle, including the check engine light, failed engine oil cooler, coolant system issues, rusted hood hinge, cracked headlight assembly, and issues with the *** button and radio. We deeply regret that these problems were not identified and addressed before the vehicle was sold.
  We have already reached out to the customer to discuss the situation further and are actively reviewing the details. We are committed to resolving these issues to the customers satisfaction. We will be working with the customer to reimburse them for the out-of-pocket repairs on some of the repairs.
  We take full responsibility for ensuring that our customers receive quality vehicles and services, and we are committed to making this right for the customer. We appreciate their patience as we work to resolve this matter.
  Thank you for your attention to this case. Should you require any additional information or documentation, please feel free to contact us.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Jeep Wrangler Rubicon 4xe in July of 2024, and purchased a tire and wheel warranty directly from the dealership. I traded in the vehicle in November of 2024, and have tried to contact the dealership multiple times via phone calls and voicemails, and messages via their website to cancel the warranty and receive a pro rated refund. This has been going on about 3 weeks now and to date the dealership has not responded. I also requested a copy of my paperwork as they gave it to me on a USB drive and I lost it, and they have not provided that either.

  Business Response

  Date: 12/31/2024

  We are writing in response to the complaint filed by our customer, who purchased a new Jeep Wrangler Rubicon 4xe in July 2024 and subsequently purchased a tire and wheel warranty through our dealership. We apologize for any inconvenience the customer has experienced due to the lack of communication and delayed response from our team.
  We understand the customers frustration in attempting to cancel the warranty and receive a refund. Please be assured that we take such matters seriously, and we are actively addressing this issue. We have already reached out to the customer and are in the process of confirming the cancellation of the warranty and issuing refund.
  We appreciate the customers patience and are committed to resolving this matter as quickly as possible. Should the customer require further assistance, we are fully prepared to ensure their concerns are addressed and the issue is settled promptly.
  Thank you for your attention to this matter. If you require any additional information or documentation, please do not hesitate to contact us.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2023 Jeep Wrangler with 42K miles on it. Noticed it was shaking when I would break. Took it to Pine Belt Jeep and they stated it had warped rotors and provided Naples pictures and videos along with measurements. Naples refuses to acknowledge the matter saying it passed inspection. Also, the radio should have been updated prior to the vehicle being shipped to me. I am requesting the estimate Pine Belt Jeep provided to Naples Jeep be taken care of by Naples Jeep as well as the cost to upgrade the radio. Their customer service has been horrible, and the business has no integrity. They wouldnt even add in a second key. Had I been there in person and all it took to close the day was the 2nd key, I wouldnt have no issues getting one. Now when I can speak to someone, I have to repeat the entire story over just for them to tell me that they will call back, and they never do. They have also stopped responding to my text messages. I have not been treated like a customer from day 1 because I was a virtual buyer as well as a female buyer.

  Business Response

  Date: 04/24/2025

  We appreciate the opportunity to address this matter. Upon receiving the customer's concerns, we reached out directly and were able to come to a mutual agreement. As part of this resolution, the customer was issued a check to cover the matters discussed, and the situation has been resolved to the satisfaction of both parties.
  We take all customer feedback seriously and are committed to continuous improvement in both our communication and service. We regret any frustration or inconvenience the customer experienced and appreciate their willingness to work with us toward a resolution.

  Customer Answer

  Date: 04/24/2025

   
  Complaint: 22290858
  
  I am rejecting this response because: I do appreciate the final decision on compensating me on several of the items but it was show with proof that I was sold a Jeep with bad/warped rotors. The refused to help with this.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased used, as-is, no warranty 2017, Jeep Patriot from dealership. 54k miles. $15,998 sticker price. I was told by the salesperson, ***********************, said the Jeep had a 125 point vehicle inspection. He said there are no major issues with this vehicle. He said you have a good, solid vehicle that will.give you no major mechanical problems for years. I took him at his word; I bought it. June 21, 2024 this past Sunday, got in my Jeep, the interior light fixtures right by the rear view mirror were both full of water. When I put the vehicle in drive, water began pouring from these interior fixtures. I immediately texted the salesperson, ******. He agreed to look into it. I was asked to bring the jeep back to the dealership and they agreed to look at it. I do not trust that that is all that is wrong with the vehicle. I do not trust the dealership to do right by me. Of lesser importance maybe, is I walked in the dealership with financing and I stated that to ****, the loan officer and to ******. They asked to run my credit for a better deal, I agreed to them running my credit with Suncoast credit union only. They gave me their word, it would be run with just Suncoast. I already had financing. Over the past week, I received credit denial letters from several lenders. This dealership has lost credibility with me. I pray you can help. I am a ******* School District Science Teacher. I don't have money to fight a dealership. Also, the dealership tacked on $2500. For a package they said I had to buy. I said I didn't want it with my vehicle but they said I had to purchase it.

  Business Response

  Date: 07/10/2024

  Thank you for reaching out and sharing your concerns. I understand your frustration regarding the issues with your 2017 Jeep Patriot, and I sincerely apologize for any inconvenience you have experienced.
  Firstly, I want to clarify that at the time of purchase on May 31, 2024, you opted to decline any additional coverage or warranty.

  However, we take all customer concerns seriously and aim to provide the best possible service. Upon hearing about the water leakage issue on June 21, 2024, we promptly arranged for an inspection of the vehicle. The technician assessed the sunroof drip rails and confirmed that they were functioning correctly, with water evacuating as expected.
  

  Regarding the salespersons comments about the vehicles condition and the inspection process, I want to assure you that our goal is to provide honest and transparent information. The 125-point vehicle inspection is intended to cover a comprehensive range of checks, but its important to note that certain issues, particularly those that are not immediately apparent, may still arise.

  
  Additionally, I regret any confusion or inconvenience caused by the $2,500 package you mentioned. It is important to note that this a package applied to all pre-owned and new vehicles and is disclosed online. 
  

  
  If you have any further questions or need immediate assistance, please do not hesitate to contact me directly at ************.

   

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to chrysler dodge jeep naples, FL. I returned to complete recall and for routine maintenance as well as to readdress previous unresolved issue. I was instructed previous visit if issue still present next visit auto could be realigned to address issue being experienced. At previous visit my auto had a lug nut swollen that had to be removed front left side, Seems simple enough. Upon return Car pulled to left front. I returned to chrysler, dodge , jeep dealer the following day and issue addressed. I was told tire rotation causes issues due to uneven tire wear with coupled effect of road impact. Upon return for routine.maintenance and recall issue completion I informed agent checking my auto In issue not resolved. Result was that all lug nuts all tires needed replacing. Although I found this odd I allowed them to perform work. I did inquire how much additional bill would be. I was told an amount and authorized work. The bill was double. I went to drive home and I had to make significant effort to keep jeep from pulling off to right. Car will not drive straight at all now, much worse. I drove further to see if issue would resolve with no change. I took auto back and informed service manager. I was informed my recollection prevoius encounters was not correct. I inquired what can be done to resolve issue and was told I don't know. I was very dissatisfied with response and said you aren't going to help me are you? Manager responded No I can't help you. I am having major surgery in July and home health will need to drive my car. I will need to take elsewhere to get fixed ASAP. I am also out the money.I utilized jeep as thay are supposed to have utmost knowledge of their products. I felt safe unrealistically.I feel I was taken advantage of by big company as a little consumer.

  Business Response

  Date: 06/24/2024

  customer was provided a quote on replacing the tires at the last visit to correct the pull. we only rotated the tires which does not affect this issue. During last repair we also gave the guest a free alignment and road force balancing of all tires. this is ****** repair done for the guest at no charge. 

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 21890356
  
  I am rejecting this response because:

  I brought my vehicle to dealer for recall resolution and shaking and pulling to the right unresolved from previous visit. Sales manager stated issues addressed in service video. My service video does not pull up. I requested copy of last two service videos x 2 to no avail. Business response to BBB was they provided free alignment for the vehicle worth over $300. Paperwork does not indicated recommended work: only video contains this Info. My sticker from visit 1 stated tires, brakes good. I was informed pulling would resolve after I drove on the road for a period of time. Follow up visit 2 for recall completion I informed servicing car still pulling to right. I was informed all lug nuts on all tires need to be replaced and quoted a price. Business did not quote me the full price. Balance due over $400 more. I questioned service manager as to why weeks prior this was not the case and tire inspection noted good. I spoke with quality control at dealership and was informed my car was not the only car experiencing this issue. Another vehicle outside with the same issue. I took my vehicle to another business and was informed changing lug nuts did not and would not fix problem as problem was 1 very uneven worn tire. When I was charged for lug nuts and dissatisfied with car still pulling to the right service manager laughed and stated "sorry I can't help you ". Car only worked on by Jeep until now. No response noted from initial complaint. Response may have been initiated but consumer did not receive . Can you help? Inappropriate work performed and I had no choice but to pay to get my car back. Bill over $600.00 for lug nuts . When I asked if anything else could be done service manager replied laughing "I don't know what the problem is " , " I can't help you". It seems my word against theirs at this point. I wonder what it takes to get honest courteous service. I feel discriminated against for two distinct reasons. I would be happy to share further. Seeking billing adjustment.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:05/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/13/24, I went to Naples Chrysler Dodge Jeep to have the leased Jeep inspected for damages to avoid any charges at the time of turn in. A dealership employee confirmed there was no damage or excessive wear and tear. On 4/22/24 upon turning in the vehicle to ******, he requested both sets of keys and the charger. We gave him the keys but left the charger cord in the trunk. Upon asking for a receipt, we were informed that they do not follow any specific protocol for providing one and that there was no standard procedure for any paperwork to confirm the return details, including signatures on inspection photos or personal verification. This procedure left me feeling uncomfortable about surrendering my keys and vehicle without any form of documentation or receipt. Subsequently, on 5/22, I received a surprising vehicle return invoice from Chrysler Capital, listing charges for alleged exterior damage and tire damage fees. Chrysler Capital indicated that the charging cord for the vehicle was not returned. Despite my efforts to rectify the situation with the dealership, I was met with conflicting claims regarding the chain of custody of the vehicle and its contents. ****** insisted he handed the keys to the manager who, in turn, claims to have passed them to the inspector. Regrettably, upon the inspector's review, the cord was not found in the vehicle. I strongly dispute being held responsible for the missing cord and the alleged tire damage, as the vehicle was turned in without any prominent exterior harm. It is unacceptable that Naples Chrysler Dodge Jeep has disclaimed responsibility for the missing property and damages. The cord was clearly handed over with the vehicle, and the alleged tire damage did not occur during my possession. I am seeking resolution and a reversal of these unwarranted fees imposed by Chrysler Capital as a result of the dealership's mishandling of the turn-in process.

  Business Response

  Date: 06/13/2024

  We apologize this happened. We can certainly look into the matter, we would just need the pre inspection report from Chrysler Capital listing it as present as part of the pre inspection turn in. See link for reference: *********************************************************

• Initial Complaint

  Date:05/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertised a new 2023 Dodge Charger online and on their own website for $19,999. When I asked for a breakdown of all fees and charges they changed the price of the car to $22,999. They added thousands of dollars of ridiculous fees and charges.

  Business Response

  Date: 06/05/2024

  Dear BBB, 
  
  
  Thank you for bringing the concern to our attention. We apologize for any confusion or frustration you experienced regarding the pricing of the 2023 Dodge Charger.
  
  
  We strive to ensure that all advertised prices and associated fees are clearly communicated and transparent. The price of $19,999 for the 2023 Dodge Charger, as advertised on our website, includes all manufacturer rebates and incentives available at the time. These incentives are subject to change and can vary depending on whether the vehicle is purchased, leased, or financed, which may result in different final pricing.
  
  
  When you requested a detailed breakdown of all fees and charges, the price you received reflected these variables, which include factors such as financing terms, additionioal
  Naples Advantage package, and state-specific taxes and fees. These details are fully disclosed on our website listings to provide complete transparency.
  
  
  We value your feedback and are committed to improving our communication to avoid any future misunderstandings. If you have any further questions or need additional clarification, please do not hesitate to contact us directly.
  
  
  Thank you for giving us the opportunity to address your concerns.
  
  
  Sincerely,
  
  
  Naples CDJR 

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21747067
  
  I am rejecting this response because: I read the numerous complaints against this company and I dont believe that they will deal in good faith based on the treatment that so many other people have received from them. 
  

  They advertised a car at $19,999 and I immediately asked for a breakdown of all costs.  They immediately showed a price $2,000 higher than the price that they advertised on the internet and also on their own company website. 
  

  I feel sorry for all of the people who they mistreated and misled. 
  

  I dont want to do business with people like this 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has a power train warranty for ****** miles. 2 bolts were missing from motor and technician said my car isn't covered by warranty. Also paid $308.61 for a diagnostic with absolutely no work done at all. Car still making the same ticking noise. And I'm at a lost of $300. Not to mention when I received my car back, my dash camera was unplugged...I demand my $308.61 back and I demand my car be fixed since it is still under factory warranty VIN #***************** 2021 DODGE CHARGER PLATE...SW0LE Also I demand my warranty be enforced

  Business Response

  Date: 05/09/2024

  this car has had aftermarket work done on the exhaust and now bolts are missing which is not under warranty. Recall part is not yet available from Chrysler. customer refuses to accept this information and was a diag fee that every guest is charged on inspecting a vehicle that is out of warranty.