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Business Profile

Pool Contractors

Pool & Patio Works, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

This profile includes complaints for Pool & Patio Works, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pool & Patio Works, LLC has 2 locations, listed below.

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    • Pool & Patio Works, LLC

      2154 Corporation Blvd Naples, FL 34109-2055

    • Pool & Patio Works, LLC

      PO Box 9576 Naples, FL 34101-9576

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company clerk was extremely unprofessional on telephone and unilaterally discontinued/canceled service. I am new to having pool service with this company at this house and was asking for some help regarding the scheduling and timing of weekly service. I have had pool service at another house and my experience has been that they come at the same time of day each week. The first few weeks with this company at my new house were similar to my other house. Approximately same time each week. I called today because service personnel hadnt arrived. **************** person was not helpful and acted indignant that I would expect service the same time each week, or that I would ask to change the day or time of my weekly treatment. When I was told the treatment times vary each week and the date cant be changed, I then asked if I could receive a call ahead or text in advance of arrival. Was told no that it doesnt work that way. I said we have dogs and need some warning I was told she doesnt care about our dogs. I then said that Ill need to shop around for a provider who could do this , she said fine and hung up. 10 minutes later I received a cancellation notification via email. I had not canceled nor canceled my treatment for today but now I am left with unplanned termination of service and an untreated pool.

    Pool & Patio Works, LLC is NOT a BBB Accredited Business.

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