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Business Profile

Water Softener Installation and Repair

Joe Water of Florida LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Joe Water of Florida LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Joe Water of Florida LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The water system was installed one year ago. We needed 2 service visits. They want over $150.00 per service call. The system has had several issues with the pressure pump and pipes. The last water system lasted 20 years. I called them to ask about the water system manufacturer and was informed they were built inhouse. Why should I be having trouble with the new system?

      Business Response

      Date: 08/12/2024

      We appreciate you bringing your concerns to our attention. We take all feedback seriously and strive to provide the best possible service. After reviewing your complaint, we'd like to offer some clarification on the issues you've experienced:
      We completed a service visit on 8/6 that provided at no charge. During this visit, we identified and addressed an issue with sagging pipes caused by the pump running continuously, which led to overheating.
      Regarding the previous service calls:a) One call was related to a failed well pump. It's important to note that we didn't install or modify the well pump as part of our system installation.b) Another call was due to the system not producing water because a valve had been left in the off position.

      We understand your frustration with experiencing issues within the first year of installation. However, it's worth noting that these problems were not directly related to the water system we installed or were due to external factors.
      Our systems are designed to be reliable and long-lasting. While it's unfortunate that you've encountered these issues, we believe they are not indicative of the overall quality of our product.

      We value your business and want to ensure your satisfaction. If you have any further concerns or questions about the operation of your water system, please don't hesitate to reach out. We're here to help and can provide additional guidance on proper system maintenance to prevent future issues.

      Thank you for your understanding and for giving us the opportunity to address your concerns.

    Joe Water of Florida LLC is BBB Accredited.

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