Business ProfileforSouthwest Florida Windows and Doors, LLC

My husband and I hired Southwest *********************************************** of Naples Florida to replace our existing doors and windows in our home with hurricane proof windows and doors and install them in 2024. After waiting 7 weeks we were told they were in and we scheduled installation a week later. The installers came out and started installing them and they were awful leaving an awful big gaps at the tops and sides along with the bottoms of the windows. We were flabbergasted especially since my husband has remodeled several homes in his younger days. We did not see any shims in the spaces or extra wood that was supposed to have been brought by the installers who had to go 10 miles away for a can of expanding foam and 1/2inch and ? inch backer foam to fill the gaps that were around the windows. Whine researching installation of PGT HURRICANE WINDOWS I found that you never use expansion foam to install windows! But they do all the time according to the owner and cover it with a piece of filler which hides it all from inspectors. Also not approved by PGT. PGT CALLEDmy husband on the 24th and said that SOUTHWEST WINDOWS &DOORS IS NOT AUTHORIZED REPRESENTATIVE OF THEIR COMPANY AND THEIR INSTALLERS ARE NOT TRAINED BY THEIR PEOPLE AND THAT THEY HAVE NOT GOT ANYONE IN HOUSE AT THIR OFFICE AS THEY STATE. MY name was slandered by the owner by statements he made saying that I and my husband did not have the money to pay for them to come out and other worse things about me along with things about my husband. Even in writing. I am a Dr. and retired from the military an my husband is retired also we dont owe a thing for anything we have and own multiple houses. We made the owner come out and all he wanted to do was threaten us with law suits if we posted on the BBB or blew the whistle on him or his employees. And to give us the defective windows or for us to let the employees that destroyed the windows and installed them incorrectly back to let them finish installing the job and us finish paying.