ComplaintsforA1A Overhead Door Company, Inc.

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The following happened when we calledA1A Garage Door. We live in Woodbine Ga and our garage door stopped working because my wife tried to program the new remote. We contacted this company, they said it would be a $***** service fee and retained them on Saturday ******* *o fix the problem. We had provided one old remote and one new remote to have them re-program both. The person who re-programmed them took it upon himself to oil and lubricate the coil springs and rollers without explaining to my wife that it would cost extra. He re-programmed both remotes and got the door to work. Then proceeded to hand us a bill $****** at which time my wife raised **** about the price. This company I feel was unjustified in charging us to lubricate the doors and springs without my wife what he had done until he added up the bill, we did not in anyway give permission to do any extra work other then re-programming the two remotes that we had. After complaining to the person that answers their phone, they re-worded the bill after seeing the two attachments. I feel that this is an un-justified cost to senior citizens when it should have been explained in the beginning that it would cost more to lubricate the coil springs and rollers which we maintain ourselves. Sincerely, **** and ****** *** ****** ************

  Customer response

  03/25/2024

  please see attached documents to support out complaint against the A1A Garage Company 

  Customer response

  03/25/2024

  SEE ABOVE ATTACHED DOCUMENTS TO SUPORT OUT COMPLAINT AGAINST THIS COMPANY, I DID NOT AT ANYTIME GIVE THEM PERMISSION TO LUBRICATE THE COIL SPRINGS ON OUR DOOR, I HAD GONE INSIDE OUR HOME TO TELL MY HUSBAND HOW MUCH THEY WERE GOING TO CHARGE AND CAME BACK INTO THE GARAGE AND THE MAN SAID HE TOOK IT UPON HIMSELF TO LUBRICATE EVERYTHING.  THIS IS UNJUSTIFIABLE AND OUTRAGEOUS, SCALPING SENIOR CITIZENS, WE WANT RESTITUTION!

  

  Business response

  03/27/2024

  Th whom it may concern. We received a phone call on Saturday March **** By Mr ***** *** ******* and he stated that his door was off track. My office manager scheduled the appointment with Mr ***** *** ****** for *****am that day and explained to him the fee to come out is ***** and that this fee is to come out only and the tech would have to determine what  was needed and would give pricing detail when he diagnosed the issue. When my tech arrived the door was not off track, a charged that would have been considerably more in the event. The issue was that the remotes needed re programmed and that the door needed a lube balance and adjust on top of the re programming and gave pricing. He was asked to proceed with the work and completed the job and was paid upon completion. I have also issues with the documentation provided by the other company because why would you pay another company 5 days later to do part of the job we did. Our pricing reflects our costs and are charged accordingly to the customer. We did not over charge for any work provided. 

  Regards

  *****

  Customer response

  03/28/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: (See our PDJ file attached above)

  Regards,

  **** & ****** *** ******

  

  Business response

  04/01/2024

  I am sorry you feel this way. We charge accordingly to our overhead. The remotes cost me more than the price you are stating. We have minimums to do any type of work and you were charged accordingly.

  Regards

  Customer response

  04/03/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: We paid 29.00 ea at amazon web wan't this complaint to go on their record they are bandits

  Regards,

  **** & ****** *** ******

• Initial Complaint

  02/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  see Attached document

  

  Business response

  02/16/2023

  To whom it may concern: 

  Until this message from the BBB I have not seen any of this. I can see where there was some email but I never received them. More than likely they went to spam and I do not check this regularly or at all. The best way to get a hold of a local business is a phone call in which this has not happened. To answer the concerns: your old door was a wooded door, it was a solid masonite door with polystyrene foam in between the 2 masonite pieces. The new hurricane rated door is a hollow door in which creates echoing through the hollow metal. Also if the door is creating noise the door needs to be lubricated as instructed by my tech at the time of installation. Not doing this would create even more noise plus the echoing through the hollow metal. the so called 1/8 inch gap is of no concern. The tracks are pieced together and are installed to the jamb and rested on the concrete. The home opening could be off the foundation could be off(etc) as this home is more than 30 years old. If the where a 2 inch gap there would be concern.  And last but not least when the deposit was made on the door you paid that with a credit card, as explained to you there is a 4% fee when using a card, this was explained to you and is also stated on the bottom of the invoice. We offer a cash discount of 4% if paid by check or cash, we recoup this 4% if you pay by credit card which is also explained on the bottom of the invoice. As far as donating I am a director in my own non profit it is called **** **** *** ********. We offer free training to all Military, *** *** ************ ****** **** ** ******** I not only give thousands of dollars a year for this cause but I am also a trainer so I also donate a great deal of time to these folks. Again if  you have an issue all you have to do is call our office and someone answers during normal business hours all day. It looks like you put a great effort into this but your time wasted could have been resolved with a simple phone call. 

  Regards

  

  Business response

  02/17/2023

  Again all of this was explained at the time of sale and installation. Everything is listed and described on the invoice. If the parts were not marked correctly for the door I can gladly fix and re email. Again a phone call in the beginning could have resolved this sooner.

  Regards

  Customer response

  02/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because:$% surcharge was never mentioned.  Had I known I would have written a check as I did with the balance.  Still do not have any info on warranty

  I am well aware of various metal  expansion coefficients.  I will not give in until  I get  my refund for overpayment.  I have yet to have a business tell me what they pay for credit card fees. 

  Regards,

  ***** ********

• Initial Complaint

  09/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company filed a mechanics lien for 184.00 for a service that was never done on my property.Please provide proof of service being done.

  

  Business response

  09/21/2022

  To whom it may concern

  *** ****** contacted our company on March 9th 2021 at approximately 3:40pm which was a Sunday. I explained to her that I did not have anyone available until Monday the 10th between the hours of 9-11. I explained the service fee of 45 to come out aand she agreed. When my tech Joe arrived there was another company there doing the repair. She was then called and stated that she needed to pay the service fee for coming out and she declined. *** ****** called multiple companies as she stated to us and it was basically a race to her and the first company there would get the job for she was trapped in her garage. *** ****** showed no regard to anyone, all she cared about was getting her door fixed. I explained to her if she did not pay a lien would be filed and sent her multiple invoices in the mail and also emailed her multiple time with no response. The now lien includes the original service fee and filing fees. Had she either canceled with us or paid her bill we would not be were we are at.

  Regards

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