Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had this dental insurance for about 10 years and they have covered little to nothing. I've attempted to use it or cancel coverage but they never answer and their website doesn't work presenting to be unsafe. My dentist tried to call and waited for almost an hour to find out what they covered but had to hang up as she had other customers to tend. They draft my account with no corresponding phone number so that I may cancel it or call about coverage. I got this coverage when I was very sick years ago, I was sick and unemployed for 11 years, couldn't even afford the difference, and they wouldn't cover the cleaning I needed essentially causing later problems. The last time I had contact with them that amounted to anything was in 2017 or 2018, and that was just info of my coverage as I had to have teeth extracted. I got a hold of someone not long ago, was instructed to go to website that doesn't work. They don't even send us insurance cards. I got a job with the state in 2021 that has dental. Between my sickness then and working now 60 hours a week this matter has fallen to the way side way to long. I want answers and to be refunded. They should not be drafting my account if they are unreachable. This coverage was decent when it was ***** (something like that) but not since. They haven't even mailed me anything asking about any updates or to verify my information is the same. They have a ******** page with a unsafe web address connected. I'm out thousands over the years. I've uploaded the last draft but that amount has been reoccurring for years.

  Business Response

  Date: 08/13/2024

  ****************** has had dental insurance with us through Solstice Benefits since 09/01/2028. We have spoken to ****************** multiple times through out the time of the policy being in effect. We most recently in June of 2023 sent her plan information again via the email she provided on a call with our customer service representative. We spoke with her dentist on 05/07/2024 regarding eligibility and benefits. I am not sure what website this customer is going to, but ours is active and running www.abgsmiles.com and our phone numbers are working an active. Phone number to reach us is **************. We have attempted to reach out to ****************** as on 08/12/2024 to resolve this matter however the phone number she provided on this complaint is missing a digit, the email she provided on this complaint is not valid, and the data we have for her in our system only rings and disconnects us. We highly encourage her to reach out to us to resolve this for her. For now we have suspended her coverage until we can speak with her over the phone. 

  Customer Answer

  Date: 08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete SCAM, they work under NAFMD, ABGsmiles.com, they have several phone numbers to scam people from including *********** *********** **********. I assumed this company was honest because I had them years ago, i was wrong. I signed up for a DISCOUNT plan not INSURANCE, $74.95 for dental and $24.95 for vision neither plan was used, no claim was every submitted to them, i called to cancel about a week after enrolling, a day or two after it became active i cancelled after having coverage under my husbands policy, on one the first website that comes up when you search their number on ******* www1.**********.com is where it states you can cancel WITHIN 30 days of enrollment, when i called to cancel they said i didnt qualify for a refund (strange) they provided no reasoning, on a later call i asked about the terms and condition for cancellation or refunds very unpleasant woman by the name is **** (no last name or employee number because they dont have any and shes the only ****) i was advised they DONT have ANY terms and conditions on their site, which i show i found their next scamming site of: ABGsmiles.com. Needless to say i gifted them almost $100 AND I NEED MY MONEY BACK.

  Business Response

  Date: 07/14/2023

  ****************** was never enrolled in ********** plan. She was enrolled in the Solstice HMO fully insured plan and the Solstice Vision fully insured plan. None of which are discount plans. ****************** has been an on again and off again client of ours for years since 2018. During her most recent enrollment she disputed the $24.95 and the $74.95 with her bank prior to us being able to refund the charges and cancel the account per her request. Once a dispute is issued a refund cannot be issued until the dispute is settled. ****************** called in yesterday and wanted to "re-enroll online". We advised she cannot due to the state of her current situations and the dispute with her bank. She became very angry and irate with my team. She then requested a review of her dispute and stated that her bank took the money back from her and gave it back to us and she wanted the refund. After reviewing her request we have found that the dispute has been settled in our favor and we have received funds back. So we have refunded ****************** for both charges as of today 07/14/2023. Her accounts will remain cancelled and not eligible for re-enroll.  

• Initial Complaint

  Date:10/10/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was offered a service (dental insurance) that was never rendered. I asked them several times for an insurance card, which was only offered after I made them aware that I didn't want to use their services anymore. I asked for a refund of my monies that I sent to them, and, after that, I was not able to contact them anymore. This company contacted me approximately one month ago, attempting the exact same scam, and, once I announced that I was aware of their scam, the individual who called, immediately disconnected the phone call. I am disabled, and, I just wanted to recoup my funds that were scammed from me through their inactivity, and lies.

  Business Response

  Date: 10/12/2022

  This member enrolled with in July of 2020 for a fully insured dental plan, he cancelled in April of 2021 and has been cancelled since. This member last paid in April of 2021 when he had an active plan. He has not been enrolled since then or charged by our company since that April 2021. This member is not due a refund at this time. Have a great day. 

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I got a call from a medical dental insurance seller and at first I talked with this Asian woman then she transferred me to this woman called Sarah to talked to me about their benefits and service plans at first it sounded good but deep down inside I know things didn't seem right they charged me 30 dollars for a enrollment fee and then they charged me 34 dollars for their benefits and service plan they charge my card at 6:20am today and they wanted to charge me another 32 for the rest of their benefit plans on October 10th of this year but I don't want their benefits or service plan because it sounds like a big scam to me and reading everyone else complaints made me believe me it is a scam

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/10) */ You enrolled online with us yesterday. We have cancelled your application and refunded you in full the amount of $64.95 this morning. We have no agent named Sarah and we have no Asian agents either. I think you have us confused with someone else. We wish you the best of luck in finding the dental care you need in the future.

• Initial Complaint

  Date:06/16/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******** ******, I had dental insurance with Association for Medical And Dental Inc. For two years .Everytime my dentist sent them a I think it's called A prerequisite form they denied it,again this was two years ago I paid 97 a month and not once would they cover any procedure, and they were the ones that sent me to that specific dentist .I understand that I needed a lot of work but I wanted something done ,anything . They gave me many reasons why they wouldn't cover it , The paper work was blurry.or they didnt receive anything from my dentist ,and never did. I called spoke with Jenifer many times and supervisor named Chase Foster.I called and canceled in January of this year . I ended up getting another insurance ( cigna) . Since I waited all this time my now dentist says if I had come in a year ago SOMETHING could be done . But now he wants to pull all my teeth out . When I could have taken care of this 2 years ago . The thought of having to take my teeth out every single night when I go to bed is a TERRIBLE thought . I cant eat or sleep I'm so embarrassed to go anywhere for the Thought of smiling. I cry every day just the thought of having to remove all my teeth is heart breaking. .I spoke with Chase and asked for my premiums back he said no . I told him I was going to go to BBB and he said If I did he would cancel my now insurance. I said your threatening me he said I can see that your up for a procedure if you go to BBB we will drop your cigna insurance ,and you'll have nothing . I still am going to have to remove all my teeth The thought of that is devastating. Now there's nothing I can do about it . I cant afford to get implants I'm a martial artist I have to use a mouthpiece, but I'm no able too.I also had vision through them. They sent me to an optometrist, that didnt take solstices or NAF/MD Or ***** Vision so many names . I had to fight for the premiums back for that .They said it would be returned which was 4 month. But they could only do 20 a month . I have fought tooth ,well I guess I cant say tooth and nail . For 2 years they are rude, they hang up on me .they offered me 6 month back , I SAID NO. I should take you to court for what I'm going through now. I have lost so much weight because I cant eat .They hung up on me. I am so stressed out from this .My ID # was XXXXXXXXXXXX Please Help Me . THANK YOU . ******** ****** XXXXXXXXXX Thanks ***** Thank You so much for all your help .

  Business Response

  Date: 07/07/2022

  Business Response /* (1000, 5, 2022/06/20) */ This member has requested a full refund of all charges to her account for all plans she has paid us. We have refunded her in absolute full she was charges over the course of several years of different plans a total of $1238.10 and was fully and completely refunded today in full. Have a great day CREDIT 19 $1,238.10 SALE 18 $1,238.10