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Business Profile

Roofing Contractors

The Roofing Company
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The roofing company replaced my roof in May of ****. A few months back we noticed the garage ceiling leaking along the borders and the front porch ceiling as well. It filled with water and cracked. One of their employees came out to look at the problem and said he fixed the issue. Apparently the roof wasnt placed correctly. He was supposed to come back to fix the damages on the ceiling and has not. I have called the office multiple times since the end of september and no one has called back or came to fix the damages. I asked to speak to the owner **** which they said will call me back in October and i have not heard of him. When the roofers were placing the roof, a nail went into the ** Unit and they call a company to fix it temporarily UNTIL the new part came because they had to order it. It has been over a year and my ** Unit has not been fixed either! Also, I paid an extra $500 for their extended warranty which seems like there is no such thing as extended warranty, as I didnt receive any paperwork for this. I am seeking a resolution with this business as they seem not to want to fix the damages since have not returned my calls and sent anyone out to fix it and it has now been 4 months!

    Business Response

    Date: 12/11/2023

    Thank you for bringing these issues to our attention.  Since learning of the items that need to be addressed, we have reached out to the homeowners and are in the process of resolving all items.  As of the writing of this email, below is the current status regarding all items in the complaint:

    1: Small leak above garage was fixed on 8/7/23 and garage ceiling was repaired on 12/9/23.

    2: We have contacted the A/C company that was contracted to replace the parts and the work order has been re-instated.  Per the owner of the A/C company, he has reached out directly to the homeowners and is anticipating the part to be replaced by the end of the week.  We will remain in contact with both the homeowner and the A/C contractor to ensure this part of the project is completed.

    3: We have provided a copy of the registered warranty with Certainteed to this response.  A hard copy should have been mailed by the manufacturer shortly after installation, but it must not have reached the homeowners.

     

    We always strive to provide a positive customer service experience and we look forward to closing this one out to the homeowner's satisfaction.

    The Roofing Company of Tampa Bay

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