We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share
          Business Profile

          Utility Water Company

          Pasco County Utilities Services Branch

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Utility Water Company.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

          Filter by

          Complaint Status
          Complaint Type

          • Initial Complaint

            09/18/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I am staying in a home with the promise I would have 6 months to be there. a month later I am told by the bank that now owns the home that I have 60 days to find a new place to live. I was given an agreement by the bank that I have 60 days to find a new home. the water was turned off by the previous owner who had the bill in there name and when I tried to get the water turned on in my name the water company is refusing to do it because the agreement I have with the bank that now owns the home is not a lease.

          • Initial Complaint

            04/05/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            Water bill paid on 3,28 shut off on 4,4. Called them they said sent notice on 221

          • Initial Complaint

            03/30/2023

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            About 4 months ago I started receiving emails from Pasco County Utilities concerning a water bill. I have no service with Pasco County and the bothersome part of this issue is that the bills they send me are in the name of my deceased sister who passed in 2021. The house is owned by an LLC and I don't know if they are using my deceased sisters account or what the story is but I have called Pasco Utilities 4 different times and each time I get different responses as to why they cant remove my email address from this account. I don't want emails concerning someone else water bill, my sister is no longer with us so why is her named attached to the account and furthermore why is my email attached to an account for a house I never lived in. My first though is someone opened the account fraudulently but I cant get any info on this. I need this to stop or I will pursue it from a different angle. I have attached a sample of the emails I have been receiving.

            Customer response

            08/08/2023

            This is the 2nd time I put in a complaint about the same issue and I'll give it one more try before I decided to take legal action. The last result from complaint ID is ****** was that the BBB couldn't get in touch with Pasco County Utilities which is the dumbest thing I've ever heard. They are a utility company and humans do answer the phone. I am getting bills emailed to me and I have no service, what bugs me is that they are in the name of my deceased sister ************************* (See uploaded PDF). I want these idiots to remove my email from whoever has that account asap. I shouldm't have to put in a BBB complaint to get this done but the morons working at Pasco County wouldn't help me so this will be my last shot before a take the next step. They need to stop sending me monthly bills to my email address in the name of my sister who died over 2 years ago.

          • Initial Complaint

            02/09/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I have been changed for water usage due to a toilet issue that was there when I moved into a new rental home on Nov2 of last year. Upon moving in we started getting notices of high water usage to which me noticed our landlord of our toilet running non stop, the rental company finally had someone repair our toilet Dec20. It took ***************** some time to send me the invoice for the repair. Upon getting the invoice I sent it to Pasco Utilities on Jan 27. I have been told it was received, then told it was not. I have resent it and I have yet to have my bill adjusted. I was told to make a partial payment while waiting for it to be adjusted. Upon attempting to make my partial payment of **************************************************************************** the account has been declined however Pasco utilities has no problem taking a transaction fee from my account, not the rest of the money. After calling for 2 days to get my bill adjustment pushed through after receiving a final notice on my account I still have not gotten a solution. Today when trying to make a partial payment online the system did not give me the option to adjust my payment amount and charged me an unauthorized 720 dollar charge. I am requesting my bill be adjusted immediately and my 700 dollars be refunded so I can make the correct payment for the actual amount owed as 700 for 2 months of water for 2 people is unreasonable and its not my fault my toilet in a home I dont own was broken when I moved in.

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          D-

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 47

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          7536 State St Ste 118

          New Port Richey, FL 34654-5528

          Get Directions
          Visit Website
          (727) 847-8131

          Customer Complaints Summary

          4 total complaints in the last 3 years.

          0 complaints closed in the last 12 months.

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.