Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024 I purchased a 2025 ***** Trailblazer. My salesperson was excellent! When I hit about ***** miles on this vehicle, the transmission died while I was driving. I immediately reached out to my salesperson, and she was able to get me right in, and provide me with a loaner car. It is worth noting that at the time, my husband and I were shopping for/considering a new Silverado. It took almost a month for the repair to happen because I guess getting parts has become difficult. Not sure why. Anyway, got my car back. A few weeks ago, at ***** miles, I noticed a banging noise from the steering column. Turns out the * joint in the linkage to the power steering column was broken. Good thing it didn't totally give-way while I was on the highway! This time I had to fight for a loaner car, they are part of the loaner program by the way and only got one when I got ** Executive offices involved. So, another month for repair. Two major issues in the first ***** miles. A lemon? I think so, but I can't pursue that because it has to be the same issue 3x. What can ***** do for me other than give me a headache and worry about the next big thing that will go wrong with my car? A credit, partial refund, trade, full refund? Can I just drop the car off and walk away? start over?

  Business Response

  Date: 04/07/2025

  The customer is attempting to get a lemon law repurchase from *************** 

• Initial Complaint

  Date:10/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/03/2024 I received a statement of repair service by Chevrolet of *** . I spoke with the service provider and was told an initial amount of 918-950.00 for repairs of the vehicle with a warranty. Went to pick up vehicle ******** srx and was met by finance and was told to pick up vehicle I will need $1500.00, After negotiating price with finance I ended up paying 1012.42.However, filed with the *********************** against the warranty company before receiving my vehicle back. A decision was in my favor and a resolution completed. However, the insurance advised the TAX of $514.57 charged for parts paid by me are against state law for parts paid by the warranty insurance. NSB Chevrolet charged me tax rates that are outside of state tax jurisdiction, and this was communicated to me via phone by *** at CNA National at ************ in his response to the *********************** in regard to my letter of complaint. I am requesting your assistance in getting the unlawful taxes charged to me by Chevrolet. I the consumer was unaware of this when payment was made.

  Business Response

  Date: 10/16/2024

  We have reached out to Mrs. Natalie Arnold three times with no success. We are willing to refund the customer her total amount paid of $1,012.42 for customer satisfaction. 

  Customer Answer

  Date: 10/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22422254, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Natalie Arnold

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my used car there - I took out the extended warranty - my a/c wasn't working I took it in - they charged me over a $100. to get it fixed - it only lasted two days - I was on my way to Mass. I drove in the hot car all the way up and all the way around and back - I took the car back - paid over another $100. it again lasted only two days - so here I am writing you - they again said bring it in and they will charge me another over $100. for a couple of days repair - I thought if you paid money to get something fixed it should be fixed if not the first time but the second for sure - It is hot out there and I am an old lady on a small income - my kids paid my trip up north not me - It was a long and hot trip - I can't even go around town with it si hot outside ! I need help here !Thank You !

  Business Response

  Date: 09/11/2024

  
                 We reached out to the customer on 9/11/24. Customer is scheduled to come back in for us to diagnose the vehicle on 9/17/24 at 9am. We will not charge the customer to diagnose their vehicle. Customer was pleased that we reached out with a resolution.
  

  Customer Answer

  Date: 09/21/2024

  I sent the paperwork from the dealer the day I got my car back - which was Tuesday- they supposedly fixed it again - but they said that two times before - the first time I paid 106 plus they charged my warranty over 600 the second time I paid 106 they charged my warranty over a thousand and now the third time I didnt have to pay because of you - they charged my warranty one thousand five hundred- 
  so they got plenty of money - like I said it working now - lets hope it is fixed ! Thank you for your help ! 
  thank you again !

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/29/2024 I went to New Smyrna Beach Chevrolet on State Road 44 for an oil change. I also explained to the service advisor, *************************** that the car was making a noise while the car appears to be moving slowly with my foot on the brake. ***** said that it's a maintenance issue and recommended the ******* maintenance service since the car mileage at the time was at *******. ***** quoted me a price around $1,300 to get the work done. Based on *****'s recommendations, I opted to get the work done. While I was waiting for the car, ***** later came by in the waiting area telling that the technician accidently broke a part and I needed to come back Monday, 07/01/2024 to pick up the car. I left work early that Monday and when I arrived at the dealership I was told ***** was off and another advisor will assist me. The advisor charged me $1,407.29 which I paid. I tried to explain to him that the quote was around $1,300, but he refused to listen to me. I agreed to pay the $1,407.29 to get the car back, but unfortunately the problem was not fixed. I would have never agreed to this service if I knew the problem was not going to be resolved. I called ***** later that same week and explained to him that the problem was not resolved. He asked me to come back to the dealership Saturday, 07/06/2024 to work on the car again. I came back that Saturday and again the problem was not resolved. They also did not complete some of the work in the original service such as windshield wipers, balance and tire rotation. Lastly, the computer shows the air pressure for my front tires is in the rear tires, and the air pressure for the rear tires is in the front tires. At this time I'm asking for a full refund for their failure to properly perform the service twice.

  Business Response

  Date: 07/24/2024

  First off, we are sorry ********************** is still experiencing issues with his
  vehicle. We will reach out to ********************** and set up a time for one of our
  technicians to ride with him and see exactly what his vehicle is doing. Once
  that is done we will provide a loner vehicle he can use while we try and resolve
  any issues he is having. The Service Advisor will contact him this afternoon to get this arranged.

  Customer Answer

  Date: 07/24/2024

   
  Complaint: 22018793
  
  I am rejecting this response because no one has contacted to resolve my concerns. I spent over $1400 to get the issue corrected and it was not. I am requesting a full refund.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/09/2024

  The customer brought his vehicle back in and we addressed all of his concerns.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22018793
  
  I am rejecting this response because: my issues have not been resolved. I'm still having issues with one of my tires. Air won't stay on the tire. The advisor, ***** had promised me a refund because I was overcharged for a service that was not needed. I have yet to receive my refund to date. As this time, I am again requesting a full refund of the $1,400 that I paid since they are not capable of properly fixing the car.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/16/2024

  ********************************* brought his 2018 Chevrolet Impala to New Smyrna Beach Chevrolet for service on 6/29/24. 
  After receiving the customer's signature we completed the following services on repair order ******:
  Multi Point Inspection
  97,500 Mile Maintenance
  Air Filter
  Balance and rotate tires
  Decarb service
  Flush cooling system
  Fuel injector service
  Oil and Filter change
  Passenger air filter
  Spark plugs
  Wiper blades

  
  The estimate the customer signed for prior to work completed was $1,361.55.
  
  The work was completed and verified on 7/1/24 and the customer signed and paid $1407.29.
  
  Customer brought vehicle back on 7/06/24 and stated, RPMS are climbing at a stop while foot is on the brake and can hear a humming changing RPMS and feels like the vehicle wants to moveCustomer test drove with a technician and could not duplicate the customers concern. The technician reset the throttle body compensation down from 67% to 0% and test drove the vehicle. He verified the vehicle was operating as designed.
  
  During the visit on 7/06/24 we also did a complimentary patch on a tire. We inspected the customers tires each visit and recommended he replace his tires as they are measuring at 1/32 and 2/32 on the rear tires.
  
  We have reached out to the customer and agreed to refund the customer the difference between the original quote provided and the amount charged. The total refund amount is $92.78. The customer stated that he was satisfied with our resolution. 

  The check has been cut and will be sent out in the mail as soon as it is signed.

  Customer Answer

  Date: 08/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car just stopped on hwy 44 in New Smyrna beach in the morning on March 8, 2024. Had it towed to this service **** at ***** dealer, they advised they would diagnostically check and repair. This was Friday morning, end of day they said had computer codes but unable to diagnose, evidently diagnosed on Saturday but they did not let me know, ordered part on Monday and then Tuesday advised part came in late but tech was in ************** class and could not repair. Stated cleaning out throttle would be approx $500 and sensor approx $400 plus $300 diagnostic.. approx. Throughout the 5 days they postponed daily so went without a car each day thinking it would be ready soon. Complained about no tech being able to install after 5 days and about throttle cleaning cost and they had it fixed FINALLY after being able to speak to mgr, then charging a total of $809.37. Live in ******* so Mom brought to her house in New Smyrna and when picked up had over an hour drive home on interstate, (after mom asking for total assurance the computer diagnostic did not show anything else wrong with car that would endanger, Rep **** promised no other issues) the car broke down again in ******* showing Bad Battery. Inconvenienced again needing to Uber to work etc, next day replaced battery and truly feel thru all this repeated deception with other issues that the battery was the only original problem that could have been easily taken care of that first day, March 8 without loss of car for 5 days, high cost of other supposed parts and excuses of not repairing in a timely manner. Had to call repeatedly just to get any answers. Management still will not return call about having totally bad battery. Could have been killed on interstate driving home to ******* after rep promising there was no other diagnostic problem. How does dealership service **** miss the fact that battery no good when told by customer the reason youre bringing car there is because it died while driving?

  Business Response

  Date: 03/28/2024

  The Customer had her vehicle towed in stating when driving, the reduce engine power and the check light came on, and when she pulled over the car died, it would restart but dies right away.  
   The technician found one code in the system, a p0156 for a map sensor circuit. After testing the system, he found that to repair the vehicle the map sensor needed to be replaced and a buildup of carbon on the injectors and throttle body needed cleaning to help performance.
   The vehicle was towed in on Friday, without an appointment and they were still able to perform an accurate diagnosis by Saturday. They got approval on Monday for the repair and had to overnight the part as it was not a stocked item. The part arrived the next day and repairs were completed that day.
    The technician would not have been unable to perform this diagnoses if the vehicle had a weak battery. The Repair Order is well documented that the map sensor was the problem with her vehicle and not the battery at the time of the repair. 

• Initial Complaint

  Date:02/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband ***** and I purchased a 2022 Chevrolet Tahoe in September 2022 from this dealership. At time of purchase the dealership marked up the price of their vehicles due to COVID above MSRP. When purchasing our vehicle we were encouraged by their finance department to purchase additional *** coverage. Per finance, "that way if we were to drive off of the lot our vehicle would be covered and we wouldn't owe anything." We purchased Gap coverage at the time of purchase from the dealership. November 2023 my husband was involved in an accident, which our vehicle was deemed totalled. While completing the claims process, the *** company refused to cover the remaining balance of $6,800 due to the fact the dealership marked up their vehicle above MSRP. At no point during the purchase of our vehicle was this disclosed to us that the vehicle would not be covered. New Smyrna Beach Chevrolet mislead us into purchasing this *** coverage and stated that our vehicle would be covered. The *** company will not cover any of the remaining balance. I reached out to New Smyrna Beach Chevrolet 1 month ago in January 2024 for a resolution. I spoke with sales Manager *********************** in regards to this. Communication is minimal, and still no resolution. I called in multiple times asking for the ** to call me, with no return phone calls. Every time I call in, no one is available to talk on the phone. My husband and I want reimbursed the $6,800 due to receiving false information from the dealership and being misled into purchasing coverage that would in fact not cover our vehicle in the event of an accident.

  Business Response

  Date: 03/21/2024

   The complaint #****** has been reviewed by New Smyrna ***** and the *** department at ***.  Documents from *** showing the settlement worksheet matching the terms in the contract purchased and signed by Mr. and ******************* are attached.

  New Smyrna ***** offers optional insurance products like Gap protection in the finance office after the terms are agreed upon to purchase a vehicle.  Traditionally vehicle depreciation in the first 2-3 years of ownership average 30%+ creating negative equity.  *** aka total loss protection is offered for this reason.  Historically this is correct, but from 2020-2023 used car values stayed historically high.  While reviewing the *** worksheet I noticed the insurance paid $80671.62 for a 2022 ***** Tahoe with 12k miles, the **** was $78795.  Usually a vehicle would depreciate 15-20% in 16 months and 12k miles creating an additional balance of $12-15,000 of negative equity in which the gap would have paid according to the terms in the contract.    ******************* agreed to the price and $42,000 for a 2020 Ram 1500 as a trade, her payoff was $44,931.05.  The amount financed included the purchase price, tax, tag, dealer fees, warranty, gap, and $2931.05 negative equity with zero cash down.  Total amount financed was $103312.08.  The  *** attached to the complaint states in the first paragraph that the amount waived will not include any amount financed in excess of 120% of the **** for new vehicles which equals $94,554 on this Tahoe.  The Gap refund has been sent and cashed, attached copies of the cashed check(delayed cancelation because *** was reviewing her dispute).  Also attached to this email is the recorded phone call from ******************* to *** when they explained that she financed an amount in excess of the *** waiver that she agreed to.  If you have any questions please feel free to contact me.

   

  Sincerely,

   

  *********************

  Executive Manager       

  Customer Answer

  Date: 03/24/2024

   
  Complaint: 21278109
  
  I am rejecting this response because: We were never showed the fine print of our contract. And the dealership never ever disclosed that when they talked us into purchasing the gap insurance. NSB Chevrolet misled us into the gap contract and their staff did not sit down and read us fine print of those contracts. NSB Chevrolet tried ******* us out the door that night cause it was after buisiness hours when everything happened. We were there for hours that day, it was not our fault they waited until last minute to have us sign the paperwork. Their staff did not disclose to us that TWS would not cover the vehicle if it was purchased above MSRP. I have called into this dealership multiple times since January and they will not return my phone calls. I have left messages for *********************** to return calls along with *********************. I have also sent emails since my last correspondence with sales manager and have received no emails in return. We should not be held responsible when the dealership is not disclosing the fine print to their customers. That is bad business to not disclose that information to customers just to get a sale. We were absolutely taken advantage of by NSB Chevrolet. We were left with a huge bill to pay and no fault of our own. Had we been told at time of purchase that we would have been left with the remainder of a vehicle in the event of an accident we would not have purchased a vehicle. This company misled us into buying a vehicle with telling us that we would have peace of mind purchasing a vehicle with purchasing this GAP coverage. So that in the event of an accident we would be covered. No, we are not accepting this business response. The remaining balance that we have to pay on our vehicle needs to be paid by NSB Chevrolet and this needs to be made right. This is awful to do this to a customer. Especially someone that have a family and a husband who is a veteran. 

  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2nd, my son that is at college in ******* Beach, called me about a problem with his 2014 Chevrolet Silverado. I instructed him to find a Chevrolet dealership to have it towed to, to be checked out. On November 7, he received the attached screenshot, telling him that his engine was a total loss. After speaking with them, they quoted him $18,000 for a replacement. I immediately called a local dealership, and was quoted $9,900 for the same job. I also called an independent shop, and was quoted $7500. At that point, I felt like they saw a 20 year old coming, and tried to rip him off. Basically push him to trade in his truck for nothing, and buy a new one, instead of paying an amount for an engine, almost as high as the value of the truck. Rather than let this happen, I took two days off work, rented a trailer, drove 450 miles, spent the night in a hotel, picked up the truck the next day, and brought it home to a local shop. After less than an hour of examination by the shop, it was determined that the engine was fine. It had a bad fuel injector. Total repair bill, $450. I consider what happened with this dealership to either be a case of complete gross incompetence, or a blatant attempt to commit fraud. I felt that they preyed on a young person, that didnt know any better. It truly frightens me, to think that practices like this exist. While Id like to be reimbursed for my cost of getting the vehicle to the local shop, it isnt nearly as important, as making sure the public is aware of what they tried to pull on a customer, and prevent it from happening again. Speaking as a professional mechanic (aircraft), this was one of the dirtiest tricks Ive ever seen, or at the very least, one of the most incompetent diagnostic jobs. If it was the latter, they have no business working on anything.

  Business Response

  Date: 12/06/2023

  The repair estimate the customer received was based on the symptoms the technician experienced while performing their initial diagnostics. Once the customer was advised that the technician would need additional time to further pinpoint the cause of the engine failure they were experiencing, the customer declined further time for diagnosis. For this reason, based on the technician's initial findings at the time, a motor was recommended to the customer. 

  As far as the pricing they received; our prices reflect the cost of GM genuine parts, work performed by GM certified technicians and a full GM backed parts warranty term. We cannot say those same stipulations apply to the alternate shop, which may very well be factors which contribute to the pricing difference. We do, however, feel that it was a poor decision on our advisor/technician's part to present this repair option without fully determining the cause of failure. We do not condone suggestions of repairs without certainty of the failed component. As such, the parties involved have received disciplinary action to ensure the prevention of such an occurrence in the future.

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car which had issues from the date of purchase. The car would shake while sitting idle. I complained about this at my first service appointment and at every appointment thereafter but it took a while for the dealership to be able to "replicate" the problem. Eventually, the dealership said the problem was the motor mounts and so they replaced those, which immediately caused the shaking to be worse. I brought the car back the same day as the replacement and the dealership said the motor mounts were faulty and they would have to order new ones. In the meantime, the dealership put aftermarket parts on my vehicle. They claim they have ordered new parts but I am still waiting months later and in the meantime my car is getting worse and the dealership has given me no indication that they will fix the problem before my car completely breaks. I think the car has been a lemon from the start and I would like them to fix my car as they have said they would. If they will not fix it, I would like to trade in my car for a car without problems. As a last resort I would like compensation to sell the damaged car so I can buy a replacement.

  Business Response

  Date: 05/23/2023

   On 9/9/2022 the customer did bring her vehicle back with a vibration concern. However, she took the vehicle before we could diagnose it and was going to bring it back. So, the first step in trying to resolve any issues with the customers vehicle, would be to bring her vehicle in and ride with a technician to demonstrate the issues she is having. Then we can get it in the shop for further diagnose to come up with a course of action to repair her vehicle. She can call to set up an appointment so we can get this resolved.

   

   

  Customer Answer

  Date: 05/31/2023

  Respectfully, for whatever reason, the business is not being truthful.

  When I went to pick up the car after the motor mounts were “fixed” as I pulled out of the dealership it was exponentially worse. I called the service guy (Jeff Kiel) and asked if they test drove it. He said he wasn’t sure and asked me to bring it back. I brought it back and he drove it to the back to evaluate what was going on. He then came out and said it is definitely another set of bad motor mounts. At that time I left it over the weekend for them to further evaluate it and figure out if there was a further issue. When I spoke to Jeff on Sunday (9/11/2022) he said that they were unable to fix it and they would have to order another set of motor mounts since the ones they had just installed must’ve been bad as well. He said I could pick up the car because “it was drivable it just wouldn’t ride smooth.” They never called to give me an update and I would call monthly to see what was going on. Finally after several failed attempts at getting any answers he finally called me on 11/30/2022 and told me that they had put after market motor mounts on my car and now the warranty company won’t touch it. Basically said they were trying to battle them and essentially I was just losing. At that time he asked if I was interested in trading in for a new one. I answered no since it was close to being paid off and the only way I would even consider is if they did an even swap for what I owed.  They were never able to give me an update when I would reach out which led me to believe that they weren’t even on order. No one would call and update me and even when I brought my car in for a service appointment I was avoided and addressed with sarcasm when I asked for an update. 
  
  I’m sorry this response is long but it is extremely frustrating that I’m even in this position after being so understanding and patient with them. It appears they are now being purposely untruthful. I have the text messages and time stamps to prove these conversations if you need them. Thank you again for your help in resolving this. This open and ongoing matter with the business must be resolved one way or another.
  

  Business Response

  Date: 06/01/2023

  The factory motor mounts have been on back order a very long time and just not available. We were lucky and able to source two new ones and will be shipped here next Monday. The customer should call and set up a time when she can bring the vehicle in and have them installed. 

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Chevrolet Truck on October 20, 2022 and from day one it has had a safety option (antI crash detection) that has not functioned. Supposedly repaired and calibrated twice but not demonstrated how it functions. Claims of being fixed or working on three separate instances. Promised return phone calls don't happen. I would like the feature repaired or if unable to fix it, a replacement vehicle will be sought under the Florida Lemon Law. The truck has 1400 miles on it and has been in the shop for about 7 days over multiple visits.

  Business Response

  Date: 01/28/2023

  The customer has opened a lemon law case and needs to be forwarded to General Motors.