Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since September of 2023 I have been taking my vehicle (under warranty) to get serviced and fixed at this dealership. Since they started see my vehicle, the issue has not gotten better in fact its become worse. A year later they are saying they cant fix it, nothing is wrong, even after showing them multiple times the problem, almost causing multiple accidents. They blamed the issue on me. We have insurance and a warranty so they should take the time to fix this. The screen is turning blue, the car shuts off when it wants, it says charging station when its not a vehicle that gets charged, etc. I even had **** headquarters involved. They told me Im not driving it enough. I drive it 4 days a week. I have spoken to other dealerships and other brands and they all agree something is going on with ****. Its been a headache over and over again and these workers are completely incompetent.

  Business Response

  Date: 08/07/2024

  Thank you for the opportunity to help resolve this concern with the charging light fault. Matthews Currie **** has set up a driver to come pick up the vehicle on August 7th,2024 to perform a thorough inspection and the service director *************************, will work together with the senior master technician and follow back up by this Friday the latest. 

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 30, 2024 Matthews-Currie **** had an advertisement on line for a Buick Lacrosse with only ****** miles (more or less, I don't remember the exact mileage) on it for a price of $6700 (more or less) or best offer. I made them an offer of $5000. through their online site. I did not hear back from them. I sent an email to them. I got an email back saying that I had not answered the phone when they called. In fact they did not call my number, the one I supplied to them with my offer. They say they called a number that they "had on file" for me which I did not recognize. They then told me that the car was "off site" and could not be seen but that they would notify me as soon as it was back on site. I contacted them with an email asking if I should contact the better business bureau or the attorney's general of the state of Florida as I suspected they had offered a bogus listing just to get customers to call so they could "upsell" them more expensive cars. I was told that was not the case and that they would contact me as soon as the car was back on the lot. Lo and behold I was then contacted to the news that the key to the car had been lost and it would take several days to get the key made. I was assured that I would be contacted just as soon as the car was back on the lot and that I was "first on the list". No one has contacted me since and the car is no longer listed on the web site. Whatever the truth is about the car the company has lied to me repeatedly, I think, and I have not been able to purchase the car. This is of importance to me as I am 73 years old and on fixed income and thought the car was a good deal that would help me replace my aging vehicle which has become less reliable. I think Matthews-Currie **** is guilty of consumer fraud, fraudulent advertising and, if nothing else, horrible customer service. Thanks for looking into this matter. *********, *****************************

  Business Response

  Date: 05/01/2024

  **************
  I sincerely apologize for the poor customer service experience you encountered. Providing exceptional service is paramount to us,and it's regrettable that we didn't meet your expectations in this instance. We value transparency and clear communication in our interactions with customers,and we regret if we fell short of these standards in your case. 
  In regard to the upsell accusation I want to assure you that we take accusations like this very seriously. Rest assured, we are a reputable dealership with full ownership and legal rights to the vehicles we list for sale.
  If there has been any confusion or misunderstanding regarding ownership, we are more than willing to provide any necessary documentation or clarification to address your concerns. Customer trust and satisfaction are paramount to us, and we are committed to resolving this issue to your satisfaction. Please let us know how we can assist you further.

  Customer Answer

  Date: 05/03/2024

   
  Complaint: 21614777
  
  I am rejecting this response because:
  See attached
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/14/2024

  Thank you for submitting your offer. Regrettably, I must convey my disappointment with the proposed terms. Furthermore, I must inform you that the cars you expressed interest in have already been sold and are no longer available.
  While we understand the necessity of negotiations, the offer you've presented falls notably short of the market value. Our team has meticulously evaluated the current market conditions and comparable transactions, and we firmly believe that our product deserves a more equitable offer. We were dedicated to reaching a fair and mutually beneficial agreement that accurately reflects the true value of our offering.
  Considering the sale of both vehicles, we have decided not to proceed with this negotiation. Additionally, since we are unable to meet your expectations, we believe it is best to part ways amicably moving forward.
  Thank you for your understanding.

  Customer Answer

  Date: 05/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, only because there is no point to beating a dead horse.  I still believe you have some corrupt business practices and purposefully put up sham offerings. In any case you do not respond to your "family and friends" deals where you say make your "best offer".  Of course you can reject my offer.  Just get back to me and give me the chance to up that offer or say no thank you.  Your choice is to not respond and make up all kinds of excuses when pressed. I have bought vehicles from you before and may well in the future but I detest the bait and switch tactics, the add on dealer fees and all the other tricks of the trade.  Bye bye.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:04/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly attempted to call left messages each time they don't respond. I am owed money based on the attached document

  Business Response

  Date: 04/09/2024

  Thank you for reaching out to us and we have spoken with our client and completed all the required documents for the cancelations. 

  Customer Answer

  Date: 04/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Decided to purchase a tire protection plan on the word that if the tire got a nail or s**** in it the tire would be replaced, nothing about repair, and nothing about the hoops you have to jump through, I think that this coverage is a scam

  Business Response

  Date: 04/01/2024

  Thank you for reaching out to us in regard to your road hazard concern. ************************* our service director left our client a voicemail and emailed back on March 28th just before 3pm. ************** just left another voicemail and emailed today around 12:40. We would love to speak with you on this concern. All Road Hazard contracts require the service center to repair the leak prior to having to replace the tire. If you still would like to cancel your contract, please just let us know and we can work on the options to help. Thank you again for your time. 

  Customer Answer

  Date: 04/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I received a mailer that had matching numbers. The mailer resembled a lottery ticket. And it appeared I had won $3000. I showed up to the dealer to see numerous people for the same reason. Only to be explained the number isnt right (even though it deceptively claims it is) and another number is the real number for a different prize. There was even a number underneath to call that confirmed I had a winning ticket. I have attached photos for more clarity.

  Business Response

  Date: 02/22/2024

  Thank you for bringing this to my attention, please let me know when we can give you a call about your concern.  Thank you.  Feel free to reach out to me on my direct cell phone number ************ or through email at *************************.  Thank you.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I recently purchased a 2019 Blue Certified Expedition *** from *******'s Currie ***** Our sales person was *******, and we were told that the vehicle was in pristine condition, as it had belonged to one of the finance managers. In addition, we also had the reassurance of buying a Blue Certified vehicle, which should have met the requirements to maintain such a certification. On the day we purchased the vehicle, the electronic back seats in the third row were not operating correctly. After working on it, we were told it was just a cord that was pinched. He left with them functioning and thought nothing of it. About a week and a half later, the seats were not working again. As we have purchased other vehicles through ************* in the past, in addition to the fact that we live in North County ********, a far drive to South *******, we chose to take the vehicle there for the repair. After all , we should be able to take a certified vehicle to any certified **** Dealership. Upon attempting to fix the seats, which are STILL not functioning correctly after being worked on for 2 weeks, ********************* **** also discovered bad breaks and rotors. A They were shocked as to how a vehicle would be certified this way. We had no choice but to pay for the needed repairs, a safety issue, out of pocket. Over $1900 to be exact. After multiple attempts to resolve with MC, I was told by *****, the sales manager, that we had been charged for unneeded repairs, even though I had shown proof with the inspection reports and photos. I was accused of only taking it to SF so that I could be reimbursed. Why would I even anticipate a repair like this would be needed after only 2 weeks of owning a vehicle that was certified. ***** refused to explain how this could have happened, or offer any solution. "Well I'm not reimbursing you, you should have brought it here, why did you take it to a competitor?" Multiple attempts to reach ****, GM have been futile. This is Fraud!

  Business Response

  Date: 07/17/2023

  Thank you for the opportunity to respond to ******************************************* concern.  Our General Manager, ****, called and spoke to customer, ********************************  A decision was reached that Matthews Currie **** will reimburse ******* $1,564.73, for her out of pocket expense.  As soon as customer, ******* acknowledges and agrees to this offer, a reimbursement check will be mailed to customer, ******************************* by end of that day.

  Customer Answer

  Date: 07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/17/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went to buy a hyandai ****** advertised thru Trucar suncoast credit union. Walked in with a docusigned pre-approval letter and loan from them. Said we only wished to use them several times regardless of the interest rate. They came back stating 5th and 3rd would work better with our 800 credit score and they would be better. Said **** financial came back but they think their c*** and we shouldn't choose them. We said again we wished to use Suncoast. We go to Finance and he says well her **** is the best at over 9 %. We want the car bad and sign saying we will go to suncoast Monday and ask them. We do and Suncoast says ******* Currie NEVER pulled our credit or checked. They said they are required too especially with advertising on Trucar thru Sun coast. They said we would have been at 6 %. So now we are waiting for **** payoff to switch and have spent hours dealing with both. We expressed our frustration Monday and Tuesday and got a call back Thursday from Manager **** apologizing and listening to both sides. To us there are no two sides, we still have the print out and docusign and told them multiple times. We had our daughter, friend and neighbor scheduled to go there and asked them to cancel, word of mouth goes a long way. They need to rectify this and not wait.**** and ******

  Business Response

  Date: 03/27/2023

  Thank you for the opportunity to reach out to **********************. ***** Our sales manager spoke with **** and he understands and was under the impression everything was clear. Matthews Currie offered to assist with the switching from Ally back to Suncoast. Dealer was waiting for Ally to send the payoff.  At this time ***** has attempted numerous times to reach out to ********************** and we have not been able to receive a call back. 

  Customer Answer

  Date: 03/27/2023

   
  Complaint: 19612206
  
  I am rejecting this response because:

  ************** leave a message once while I was at work last week.  Three calls were made back to him.  The 1st, I was told it is his day off, the 2nd, was told he is busy with someone and she took a message, the 3rd was told he is in the yard (guessing the lot?).   My days off were made clear and someone else should be able to assist a problem that has escalated.  The website lists a lot of Managers, salesman and finance.   It is frustrating to continue to call and have to leave a message.  NOTHING was made clear and as of tonight, the title is still showing pending by ******* Currie and Suncoast cannot transfer the info.   Also the issue of the Suncoast price was NOT addressed with ********* out.   I will try one last time tomorrow to call for the 4th time.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/06/2023

  *****, our Sales Manager followed up with **********************, and they went over his questions to provide clarity.  After meeting with *****, **** assured us that everything was satisfactory.  **** asked that Matthews Currie **** check on getting his title active with Ally, so he can proceed with Suncoast Credit Union.  We verified that the title is now active with *****

  Thank you for giving us an opportunity to respond and allowing us to help resolve ************************** concerns.

  Customer Answer

  Date: 04/07/2023

   
  Complaint: 19612206
  
  I am rejecting this response because:
  ************** finally call back and he tried to address the issues.  He blamed the salesman, ***** stating that he should have made us aware that they do not like working with Suncoast.  He then badmouthed Suncoast saying that they are way to difficult to work with.  He said ******* used them to advertise but they dont have to go by the ad.  As of 4/7 I went to the *** in person in *******.  They do NOT have all the paperwork for the title from ******* Currie.  They said the paperwork sent to Ally is incomplete.  They will be following up Monday since it will be 30 days.  This is one more thing that shows the dishonesty of ******* Currie and ***** the financial employee.   So basically ***** called couldnt offer anything and blamed the salesman.  Very unethical and unprofessional.
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/13/2023

  Thank you again for giving us an opportunity to respond.  Matthews Currie **** completed Mr.********** ***** paperwork as stated in last response on 4-6-23.  Unsure as to why on 4-7-23, the *** told ********************* that Ally has incomplete paperwork. Our ***** department reacted immediately to process that paperwork, so that ********************** could re-finance with Suncoast Credit Union.  Any ******* ***, tag office or person can pull up Mr. ********** VIN and see that his ***** work is complete showing Ally as the lienholder effective 4-6-23, I have included the link for reference *******************************************************.

  Customer Answer

  Date: 04/13/2023

  this is untrue as I went several times in person to the *** in *******. It said PENDING DEALER TRANSACTION per title status until 4-12-23.   *** advised ******* Currie was at fault and ***** completed the title paperwork.  They said by law, the Dealer has 30 days.  So at exactly 30 days it went active.  He did nothing to help, assist or make it go quicker to resolve.  They all blamed each other and withheld incomplete paperwork until the 30 days.  It is done now, and will make sure the falseness and terrible customer service is documented. 
  Complaint: 19612206
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from ******* Currie ***** After a couple days of driving the vehicle. I noticed an oil leak. Come to find out it needs a main seal repair. Also the A/C system needs a refrigerant recharge. I understand I purchased the vehicle as is. And signed off on it the day of the purchase. Unaware of these issues. I also see in the paperwork I paid around $3500.00 of fees that shouldn't have been added into the purchase price. A $999.00 pre-delivery service fee witch would be justifiable if the vehicle had no issues. And a $2551.71 finance charge.

  Business Response

  Date: 03/13/2023

  Thank you for the opportunity to respond to ***********************

  ********************** signed a disclosure stating the vehicle was as-is with no warranty, and had all known issues disclosed to him prior to his purchase, which we have on file.

  In reference to the finance charge, ********************** chose to finance this vehicle with a credit union.  This finance charge is disclosed in the contract to show the total interest he will pay to the credit union for the duration of the loan that he had signed.

  Additionally, the pre-delivery service fee/dealer fee is standard and was disclosed to ********************** at the time of purchase.  There are no other fees that were not disclosed to ***********************