Business ProfileforGerzeny's RV World

Hello I recently purchased a brand new 2024 Forester 2351le On May 4,2024 from Getzenys world in Nokomis Fl.Our pick up day was On Thursday May 9. It had 1200 miles on it from the drive from the factory to dealer.On the drive home my husband noticed it was out of alignment and an issue with the brakes. When he would brake it would thump. During his drive the whole vehicle shook. He immediately called the dealership and was told to bring it to the mechanic they use,So he dropped it off. Less than 10 min and it was noticed.Friday May 10 at 2pm my husband called the mechanic and was told that they still hadnt gotten permission from ******** to go ahead with the repairs. They explained the brakes and rotors were completely warped, the alignment was off, all 6 tires were out of balance and one had a s**** in it. My husband then had to call the dealership to get the ball rolling. I find it extremely concerning that I bought a BRAND NEW ** that has this many issues right from the lot. I was told it came from your factory to them. As of Monday May 13 the mechanic didnt have the parts yet to complete the repairs. Tuesday May 14 parts were in and the tool broke. Wednesday and Thursday 15/16 still no tool. Its now Friday May 16 and I still dont have the ** because they still dont have the tool to fix it. The wrong one was sent to them. Today is day 8 of no ** and we are now told Monday. I feel like we are getting the run around on a brand new **. The dealership keeps telling us they are doing everything they can but it seems they knowingly sold us a bad vehicle from the gate.