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Complaint Details
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Initial Complaint
02/07/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Paid the initial signup fee for the company's alleged "service". Got zero sponsorships. Have been continually charged the $7/mo charge (including 3 times in the past week alone). Cannot even log into the website and the company is claiming my email isn't even on file even though I have all the emails from the company stating I was in the pro level program. I would like a return of my payments ever since this started, I've had absolutely no benefit from using this company and they are continually charging my account without authorization. This is a breach of contract and the fact that this is happening to "customers" during a pandemic when everyone is struggling is simply inhumane. I am a DoD student at Defense Acquisition University and cannot afford to have my account charged for services that aren't even rendered. This has to stop. Please refund me my money.Business response
03/04/2022
Business Response /* (1000, 5, 2022/02/07) */ We are sorry to hear this report. Mr ***** never canceled. We also sent him 2 products after the first one didnt work with his iPhone. All we require for a cancelation is an email. This has been canceled and he was not charged 3 times in one week. It is a monthly subscription Consumer Response /* (3000, 7, 2022/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is absolutely untrue. This company is scamming people who work hard for their money and is engaging in unethical activity. PayPal had previously blocked them from accessing my account and then somehow got access to my account again months later. Their response is totally false and I need my money back. They can keep their $7 piece of plastic that doesn't even work, it cost $80 just to sign up. The attached screenshots showed they absolutely charged me 3x in a week and I was never able to log into the account. I deserve a refund, this is nothing more than a scam. Business Response /* (4000, 9, 2022/02/09) */ The charges were made based on your subscription and past due amounts automatically recharge. This has all been canceled so there will be no more charges. Again, all you would have had to do was send us an email.You were also logging into the wrong site. We have communicated this to you via email as well. Consumer Response /* (4200, 11, 2022/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I couldn't log in at all, that's the entire point. Literally the only thing I got after spending over $100 was a $7 OBD reader that was sent for the wrong device, there were no sponsorships or anything promised with the initial purchase. You denied in your last response that I was charged 3 times in a week then when I post the proof you say it was for a past due payment for a service I wasn't even getting. Everyone that's posted on here regarding your company has only had terrible things to say. How can you justify charging people these outrageous amounts? I literally got nothing aside from a $7 reader and the way your company is operating is unethical. Business Response /* (4000, 13, 2022/02/11) */ The past due charges that you are referring to - I refunded those to you the other day so please check your records.Initial Complaint
12/11/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Signed up for the "pro level" for $7 a month. I then found out this company's a scam and it won't let me log in, saying my emails not found. and they're still charging me $7 a month and there's no way to stop it. I want my $80 that i spent to have access to the sponsors and the $14 they've charged me for the "pro level".Business response
01/20/2022
Business Response /* (1000, 5, 2021/12/14) */ We are sorry to hear this report. He had been communicating with us and we gave him his log in information. He also could have emailed us and canceled his subscription at any time but he did not. We have contacted the member and resolved the matterInitial Complaint
11/20/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I signed up for a membership plan with this company beginning of August and I cancelled it towards the end of September 2021. I did this because they do not offer the services they claim that they do. I also found that I couldn't even access my account once I signed up and gave them my payment info. To me this just screamed SCAM and I went ahead and made the decision to cancel. It is now towards the end of November and I am still getting charged a $7 monthly fee even when they told me my membership had been cancelled. Now I would like to either receive a refund for these payments that were made to CS or to cancel my membership entirely. That means no more $7 charges. I just want everyone to now that this company is a fraud and you are not receiving any sponsorships. They will take your payment info and then lock you out of your account (or say you never created one like they did to me even though I had an email on file) They make it very difficult to get in contact with them, which I believe is done on purpose. Just please beware.Business response
12/09/2021
Business Response /* (1000, 5, 2021/11/23) */ We are very sorry to hear this report. This has been resolved with the memberInitial Complaint
10/26/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Signed up for pro membership and went to sign into my account and it's gone. I have no way of logging into my account but was charged the 41 dollars. A total scamBusiness response
11/18/2021
Business Response /* (1000, 5, 2021/10/28) */ We have been in contact with the member and he has successful access his account on Oct 26
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Customer Complaints Summary
34 total complaints in the last 3 years.
13 complaints closed in the last 12 months.