Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out 1300 to which they already took 200 off the top as a service fee so I got 1100. They proceeded to take out $154 for 9 weeks. So I well paid over what I took out when I would call to get pay off it was always more then the last time and they are incredible hard to get ahold of let alone rude and will not work with you. When I tried to make arrangememts to settle the amount was out of this world. They wanted $2700. Now they are saying i owe $5900 and have filed a *** filing on my accounts let alone always having a different amount. I have the string of emails always conflicting the amounts and not willing to work with me on realistic options let alone not being able to talk to anyone to get realistic information. I have my attorney drawing up a counter sue for emotional and financial stress and will be also contacting legislation and the white house on this. These people are doing illegal business practices and trying to s**** people over. I'm done with companies like this and from what I see they have done it to alot of people.

  

  Business Response

  Date: 04/24/2025

  Ms. ****** on 12/09/2024 you took a Merchant Cash Advance (MCA) from us, for which an amount of $1,100 was deposited to the business bank account you indicated. The agreement you signed (attached to this response) clearly indicates: the Future Receipts Sold and Processing Fees (page 1) and a breakdown of applicable fees in case of default (page 9), both of which were digitally signed by you on 12/09 in acknowledgement (please note that this e-signature contract meets requirements for a binding agreement). Several of our representatives have been in contact with you, and the one who is currently handling your account provided today a full account statement and indicated the steps to follow in order to bring back your account to a good standing (you made a $156.66 payment today, only your 8th successful payment, and first remittance since January). We fail to comprehend your allegations of "illegal business practices" since not only the information in both agreement and communications has been clear, but also you have been actively engaged with our representatives and altenative payment plans have been explored. We invite you to continue working with us through the already established channels in order to settle your obligation to satisfaction.

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23244399
  
  I am rejecting this response because:
  

  They repeatedly changed the amounts of payoff when I would call to a higher amount when they said you could pay it off early. First time is was $1100, Second time it was $1300 and this was after I had paid over $600 of the $1100 I was advanced. I have now paid $939.96 of the $1100 I got from them and they tell me I owe $5200. Each pay off was more then the last after payments had already been made on account. When trying to work out a settlement it was unrealistic amounts with unrealistic payment dates. They even so much as sent me an email with someone else's name for a *******, weekly payment amount of $164 when mine was $156.66 a week and total payoff of $5000.00 when mine at the time they said was $3700. When I responded to that email they said the information in the email to ******* was indeed my amounts just the wrong name. See attached. This doesn't even match up with anything that I agree upon in initial agreement nor was it my amounts.  In that email addressed to said *******, They even gave him a break down of options. This kind of email was never given to me for options. They are inconsistent and unorganized unless it comes to adding on fees to get them more money and control your account.  They gave several different amounts several times. I have all the email documentation and have recorded calls that I gave to my attorney.   When a payment arrangement was set up they still filed a *** filing charging me $250 for filing when my state charges $35 to file and a $1500 default fee. They do not allow online login access to login into your account to watch paydown or make payments. Everything is done over the phone or email in which is very spotty with communication and different people every time who do not know what they are doing. This is so they can hijack your account and not let you know what they are charging.  Even the breakdown they sent me makes no sense. They have access to my accounts however can not provide me online access to mine???? that's fishy! Any financial institution or lender these days has that availability.. (see email attach to their response to this)My attorney will be in contact with them next week and I will be charging them my own made up fee for no online access as well as filing all everything I can file to make sure they can not do this to anyone else. They bully people to the point of near death with emotional and financial stress making it so there is not way out while continuously adding fees....as you can see from the numerous complaints its the same story over and over again. If they are a legit firm doing legit things they should be offering online access to your account with them so you can view as you go along not just add fees and do whatever they want with discrepancies and inconsistencies. 
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 04/29/2025

  We contest the rejection of our previous response as it is valid and applicable to Ms. ******* defaulted account. The complainant is now alleging not having access to an online portal (which is on our roadmap to be deployed soon to all of our customers) or her own subjective perceptions as an excuse to not fulfill her acquired financial obligation. Again, any information regarding the advance can be requested at any moment during business hours from one of our customer service agents during our businesses hours either via chat, email, or call, or by replying to the agent already assigned to the account, as it has always been the case. We don't consider that threatening with legal action on BBB will help the debtor's case or make the lawfully acquired obligation upon the agreed terms and conditions go away, and we see no merit in entertaining further correspondence. Sincerely, **********************

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23244399
  
  I am rejecting this response because: It wasn't a threat it was a promise. You may now correspond with my attorney at: 

  
  The ************
  Attorney ******* ******
  ********************************************************
  
  *********, *******; 53227
  
  Office: ************** (EXT. 212) Fax: **************
  
  **************

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a loan in August 2024 for $1100. I received $875 it came with a processing fee of $200, other fees not listed of $100 and a wire fee of $25. With interest and fees my repayment amount is $2640. I ended up defaulting on the loan after paying a total of $548 towards the loan. They placed a *** lien against my personal and business accounts. I am currently trying to repay the loan. They are now telling me I owe $4242. There were 3 offers given to me. 1 payment equally $2969.40 and the loan would be repaid or a down payment of $1018.08 and the balance broken down into weekly payments of $158.38 with a balance of $2375.52. 3rd option pay full $4242.00. I countered there offer. I am willing to pay the loan amount plus fees and interest as originally agreed which amount to $2640.

  

  Business Response

  Date: 04/07/2025

  Mr. ****** as per the Agreement you signed with us, we do not provide loans of any kind and, as such, no interest is charged to the Merchant Cash Advances we provide. Total payback, including fees and future receipts, is provided up front in the Agreement, ahead of acceptance at the time of contract signing. As you defaulted your obligation, some fees are applicable, as explained by the specialist you have been in touch with today, 04/07/2025. Kindly refer to the options provided by our specialist in order to settle your account with us.

• Initial Complaint

  Date:03/29/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* loan

  

  Business Response

  Date: 04/04/2025

  Fundo does not provide loans of any kind, we exclusively provide merchant cash advance. Please reach out to our team to discuss your account. Thank you

• Initial Complaint

  Date:03/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Illegal check in my name and they cashed it at ********************* withdrew money out of a personal account after I revoked ach and access to my account in writing to support and only authorized my debit card. I don't even have a business or gig work I am homeless and no job . This is illegal what they are doing.

  

  Business Response

  Date: 04/04/2025

  Hello Ms. *********** Please see our response to your complaint enclosed. Best regards, Fundo Compliance.

  Customer Answer

  Date: 04/08/2025

   
  Complaint: 23089590
  
  I am rejecting this response because: the income you had verified for reconciliation was not from a business but you counted it as income. But you took out 2 payments and left me with two ***** fees from my bank for overdraft. I have just acquired a new job and as a VIP with your company , your interest should be illegal I also was not advised there was 100 fee just for the loan so instead of 700 I got 600. And then have to pay 500 dollars on interest ... Weekly payments of ********* crazy. I almost lost my place to live. Have some sympathy for your customers who have lost everything. I will continue ******* with you guys because I pay my bills. But please be reasonable. After I get my first check under my belt in a few weeks I can do 50 a week. If I get anything back from my taxes this year I'll probably try and pay it off. 

  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a cash advance from fundo as they claim on Feb 5 however that's in question because they have changed dates. Anyways it was for $1400 after fees $1175. Weekly payments $159. I already paid for the past 5 weeks $795. I called today March 18, 25 to pay it off they told me it is $1395 which makes zero sense how is my pay off balance the exact amount of the cash advance? If I already paid $795. I am only going to pay $1100 that's it. I ask for the ceo email he was rude and said no. I ask to speak with their legal department the same guy who said he is the supervisor answered and said he represents the legal team too that is complete BS. After I file this complaint I will be taking this to my social media with over 2.5 million viewers as well as a attorney. They make up their own rules about this pay off balances

  

  Business Response

  Date: 04/04/2025

  Please note that we are not a grant ********* and the service does come with a fee which was explained . This fee is called a Factor rate and our early payment discount will provide a discount on this factor rate, reducing your total payment.  As a returning customer, we value your continued business and have been attempting to reach out to discuss your account. We encourage you to discuss your options with the team to early pay the account to take advantage of the discount provided. Thank you.

  Customer Answer

  Date: 04/04/2025

   
  Complaint: 23080981
  
  I am rejecting this response because:

  The discount I was offer was only $72 difference which isn't a discount at all. Early payout should not be the same amount of the money that was borrowed I would like a fair amount that is offered to me after paying over a $1000 already towards the loan. Also no one has reached out to me at all that's a lie. No text, email or phone call 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ended up taking a loan (a sale of future receivables disguised as a loan) from Fundo when my business was struggling. At the time I had some family emergencies that prevented me from paying on-time. *********** files a lien against the business after 1 month of non payment. They gave me no time to reconcile and would not accept my offers to set up a payment plan. *********** after advancing only $2,000 ($1820 after their $180 transfer fee) demanded a total amount of $7,000 be paid back as they purchased $5,000 of future sales (I should have had a lawyer present and I did not). They disguised the loan as a sale so that they could charge excessive usury rates/returns on the loans. They can then file liens and get $7,000 for only $1820 paid out. *********** seized my payment processors causing my entire website to shut down even after I pleaded with them to take payments, described my situation etc. *********** was clearly never interested in getting a payment. I have a family of 5 and this company forced me to close my website which was my only source of income. Their *** angle makes it so that you cant do anything once they file the lien.

  

  Business Response

  Date: 03/24/2025

  Thank you for your message. Please see the atached response

  Customer Answer

  Date: 03/26/2025

  The business stated they never heard from me until a year later and that is not true. I have attached an email communication with the company stating my intent to pay in May of 2023 (after their misleading email about a potential lien that had already been filed). I was going through a family crisis, moving across the country due to an emergency with my mother as I stated to them repeatedly so I was not able to get in touch right away. This complaint is in regard to the action to freeze my accounts in august of 2024 after my communication and intent to pay. The company is demanding full payment. According to the payment schedule, They would not have had anywhere near full payment even if I was able to make every payment at that time. They have not been willing to take any payment that I could afford. All of their offers were way out of my reach as I told them repeatedly. My business website had to effectively close due to this companys predatory practices and lack of regard for my business and sole income. You file a lien after 2 missed payments when the company has expressed clear hardship is usury. I owed $7,000 after receiving $1,800 not $2,000.

  Customer Answer

  Date: 03/26/2025

   
  Complaint: 23061863
  
  The business stated they never heard from me until a year later and that is not true. I have attached an email communication with the company stating my intent to pay in May of 2023 (after their misleading email about a potential lien that had already been filed). I was going through a family crisis, moving across the country due to an emergency with my mother as I stated to them repeatedly so I was not able to get in touch right away. This complaint is in regard to the action to freeze my accounts in august of 2024 after my communication and intent to pay. The company is demanding full payment. According to the payment schedule, They would not have had anywhere near full payment even if I was able to make every payment at that time. They have not been willing to take any payment that I could afford. All of their offers were way out of my reach as I told them repeatedly. My business website had to effectively close due to this companys predatory practices and lack of regard for my business and sole income. You file a lien after 2 missed payments when the company has expressed clear hardship is usury. I owed $7,000 after receiving $1,800 not $2,000.

  
  Sincerely,
  
  ***** *******

  

  Business Response

  Date: 04/04/2025

  Thank you for providing this additional information.The account remains unpaid to date, with not a single remittance despite various settlement attempts. In reviewing your account, it does look like you are currently in discussion with our team regarding a resolution. I will follow up with them to ensure prompt attention to your account.

  Customer Answer

  Date: 04/17/2025

  Hello, I thought I put it through that I did not accept the businesses last response and that it was not satisfactory. I guess it did not go through but I was not satisfied with the last message. I thought I responded but apparently there was a technical issue. Can I please re-open this to update the last response to unsatisfactory. The company never allowed me to make a payment or remittance after the first missed payment and required the whole amount demanding large settlements of $2000 or more. Please re-open this, there was technical error on my response.

  

  Business Response

  Date: 04/22/2025

  In reviewing your account, it was found that it remains unpaid to date, with not a single remittance despite various settlement attempts. It does look like you are currently in discussion with our team regarding a resolution, the most recent communication took place yesterday, 04/21. We will close this complaint as we are effectively offering you settlement options through regular channels. Please get in touch with our assigned Representative to commit to a new agreement.

  Customer Answer

  Date: 04/23/2025

   
  Complaint: 23061863
  
  I am rejecting this response because:

  The speedy lien slapped on my business has made it virtually impossible to operate as promised in our contract. Fundo must release the hold on my payment processors so that we can re-open the business to make steady payments. The company purchased future sales. How can we operate without access to our funds? The only satisfactory response in this case would be a letter to release the holds on ****** and ******* and ****** so that business can resume as agreed. 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently owe fundo 500 which was being taken out my bank account every week I only owe 75 dollars then it ended up too 4500 my bank account was already in the negative so now they are threating to do a lien on my bank account

  

  Business Response

  Date: 02/26/2025

  Thank you for your message. Please note that the email address provided on this complaint does not match the information we have on file and appears to belong to another customer. Using the phone number, we were able to locate your account. Unfrotunately it does seem that as a result of the default on the account that took place in August of 2024 and the lack of communication and payments made since, the account is currently in collection. I will ask a manager to review and reach out if any new settlement offer is available at this time, but we encourage you to speak with a member of our team to find a resolution to the past due balance.

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company refuses ro respond to any of my emails of texts with an answer my question on how much is the lowest payment arrangement I can make. This is the 1st debt collector that has been unable to provide the information to me it's like they don't want their money back they just want to cause unnecessary problems. I'm asking them for the next steps and for them to provide a payment arrangement and they refuse to answer so I've come to submit the complaint.

  

  Business Response

  Date: 02/26/2025

  Thank you for your message. First and foremost please note that we are not a debt settlement agency nor a debt collector. You entered into an agreement to sell your future receivables for an advance and funds and defaulted on that agreement, and has since been in communication to resolve the balance on the account. In reviewing your account i see that you have been in communication with our collections department and that an option of settlement offers was most recently provided on February 12th. To date, you remain in possession of the funds provided to you in good faith and deposited into your account on October 29th without a single remittance made to date. Please review the correspondence sent to you by the collections team following several months of contact attempts with no response from you.

  We stand by to address your questions in hopes of an amicable resolution on this account. 

  Customer Answer

  Date: 02/26/2025

   
  Complaint: 22931397
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 03/04/2025

  There is no information included with the rejection.

• Initial Complaint

  Date:02/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Overcharged me for cash advance loan, interest rate is so high; this should be illegal. Account was sent to collections because I wasnt able to pay back loan, now they are threatening to garnish and place lien on my bank accounts . Ive setup a payment plan and I missed a payment now the balance is going from $4000 to $7000 ! I only borrowed $1200 from them.

  

  Business Response

  Date: 03/07/2025

  Thank you for message. First please note that we are not a loan provider and do not issue loans of any kind. The agreement you entered for was for the sale of your future receipts. At the time of funding, the full amout of your payback is advised before funds are disbursed, no fees are added to this amount barring fees for missed payments should any occur on the account, and there is no interest added after funding. Unfortunately, because the account that was provided to us for repayment was closed after 2 remittances, the account did go into default. Upon review of your account, however, it does appear that a settlement reduced offer has been recently provided to you should payments remain in good standing moving forward.

• Initial Complaint

  Date:01/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 2, 2024, this company was charging me 600 percent interest demanding repayment of $5000 for a $650 loan and they were notified by phone and by email that I demanded their access to my bank account by debit, ACH and any other method was officially revoked and they were in compliance. Recently, on 1/7/25 and 1/24/25 they drafted two FAKE checks for $115 each and processed them through my bank, creating a financial turmoil. These "checks" have no signatures and inaccurate addresses listed.

  

  Business Response

  Date: 02/07/2025

  Fundo does not provide loans of any kind, we exclusively provide merchant cash advances in exchange for the purchase of future receivables. As such, we do not charge interest. The total payment amount due at the time of signing was indicated on the agreement that was signed and executed prior to the deposit of funds into your account. A copy of this agreement, which also details payment terms and revocation details, was been provided to you via email.