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Business Profile

Movers

The Miami Mover LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a moving service in which my total **** was over $800. The company sent me three gentlemen, who I found out were not experience. I didnt want to give an assumption based off of their appearance, but in stature they didnt look like they will be able to handle my move. I was coming from a two bedroom apartment into a larger home, but I did not have many furniture items. However, I did have two dressers, that are heavy, made of glass which shouldve been handled with more care. Instead of the gentleman being honest and letting me know that they didnt feel comfortable moving my furniture, they moved them and damaged them. These dressers had never been moved from my home. My dressers in total are approximately $2500. I have asked the manager/owner if he could make it right, or if I can file an insurance claim with his insurance company. He told me that I should cover my own shirts for my furniture. I thought that being odd, that a moving company did not have insurance. Instead of him making right of the damages that his workers made, he threw in my face that one of his workers was injured by my stairs. Ill follow up with the a statement of Those are not my stairs, I dont own the building . And I referred them to reach out to Arium Boca apartments. However, after pleading and pleading to get resolution the owner/manager gave me nothing. Basically its not interested in rectifying this issue. There was even damage to the new homes walls.

The Miami Mover LLC is NOT a BBB Accredited Business.

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