Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel and close my account with the provider on October 21st, 2024. Then the company continued to charge random fees to the account that I had closed. On the second week of November they charged me roughly $90. On the second week of December they charged me roughly $200. On the second week of January they charged me roughly $86.On the second week of February they charged me roughly $86. I have not yet received the charge for March. The company provided me a payment system to use along with a machine to process said payments. I have returned the machine but the company continues to charge me as if it were still in use. After multiple attempts of cancellation, I was told that the only person that could close my account is the sales person that directly sold me the services and they gave me his direct number. However, after attempting to contact the sales person for the first time in hopes to close my account this person told me I had the wrong number, although it was the number his company provided for me to use. The salesperson actively declines all of my calls and ignores my messages as if to avoid contact with me. Netevia will not cancel the service as Ive requested despite that their services have not been used since my first attempt at cancellation on October 31st. The issue has not been resolved.

  

  Business Response

  Date: 03/18/2025

  Hello,

  I have reviewed the account and will get the account closed.  The equipment was returned in 11/2024.  I will get all fees billed from 12/2024 onwards refunded to you. 
  This was discussed on a phone call and agreed that the account will be closed within 48 hours and the refund done within the first week of next month as fees will be billed for this month on 03/31/2025.

  Thanks

  Oscar.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged hundreds of dollars every month since August 2022 despite several attempts to get the charges stopped. I have asked for a refund from them and the only response is that I never had a cancellation form sent to them. Their own sales person is the one that was supposed to get this resolved I march 2024. Even after providing proof of these emails and showing that a cancellation form was never brought to my attention by their associate, they refuse to stop charging my accounts. I have two businesses that are both being charged for services that have not been used since August 2022. They can see that there have been zero transactions in either account since then. Furthermore, they are charging $50monthly for PCI non-compliance fees for each business. Both of my companies have PCI compliances dating from 2014 to present. These charges are fraudulent. The non compliance fees alone are $2400. Additionally the monthly fees with no transactions are in the hundreds each month. I just want them to stop charging my accounts and return the money they have taken from me. They can clearly see I have not used the service and Ive tried resolving this in other ways with no resolution on their part. I have provided documentation for one company as they would only give me access to one online account as of 9/24/2024.

  

  Business Response

  Date: 09/25/2024

  Hello,

   

  Netevia LLC is the processor/acquirer for this.  The sales office that opened this account and is responsible for closing the accounts and issuing refunds is RedFynn.  I have reached out to them alerting them of this issue.
  At this point, I show both accounts closed.  I have informed our relationship manager with them of the issue regarding the refunds and can keep you informed.  Please send me an email at [email protected] if you would like me to do so.

  Thanks

  Oscar. 

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22336117
  
  I am rejecting this response because:

  As you can see the cancellation process had to go through this company. The same company that has been charging my accounts. It was also one of their representatives that I had email correspondences with in March of 2024 to get these charges to stop. No one, in the duration of the last two years, from Netevia or Redfynn has ever made me aware of any form that needed to be filled out until 9/24/2024. Now that I've been informed of this, Netevia wants to push it off on Redfynn and Redfynn wants to push it off to Netevia, yet I am the one with the reoccurring charges in both of my bank accounts for over two years now. I am not happy and this does not resolve the problem. The problem could have/should have been solved with the numerous phone calls made throughout the end of 2022 and 2023 to both Netevia and Redfynn. All of the money taken from me could have been resolved with a simple letter that I was never informed about. I made phone calls to cancel all of this in the beginning August of 2022. Both of these companies are involved in this, Netevia is the company that does the credit card processing and ultimately the one that has decided to charge me for non-compliance fees every single month for the last two years; they are also the company that has charged me for statement fees that clearly show zero transactions for over two years. It is Netevia's website that I was given access to see the charges for one company. Their representative is the one that provided me with the other merchant account that still have no access to. It is in fact Netevia's due diligence to resolve this matter because they are, in fact, one of the companies pulling money from my bank accounts and refused to resolve this a long time ago. Redfynn charges are separate charges in my account that are also unresolved. 

  
  Sincerely,
  
  Rachel Pippin

  

  Business Response

  Date: 09/25/2024

  Hello,

  I am working directly with Rachel to help resolve this.

  Thanks

  Oscar.

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22336117
  
  I am rejecting this response because: I would like this complaint to remain open until this case is actually resolved. I've been told for two years that I was going to get help from random people and nothing was ever done; hence, the reason I have reported this to the BBB. So, I don't accept an email response stating "I have already requested information on what happened to your accounts.  I will provide feedback as soon as I get some.  Please follow up with me anytime you have questions."  as an adequate resolution to an extremely frustrating situation and the astronomical charges that have fraudulently continued to extracted from my bank accounts over an extended period of time. I have tried numerous avenues prior to contacting BBB, so will not accept a basic email stating that I will get some help. I've been promised that too many times at this point.  
  
  Sincerely,
  
  Rachel Pippin

  

  Business Response

  Date: 09/25/2024

  Clarification on what?  The attachment to the email?  I have emailed Rachel directly and will work with her to help get this resolved.  Below is the email correspondence with us.  Thanks, Oscar.

   

  Hi Rachel,
  
  I have already requested information on what happened to your accounts.  I will provide feedback as soon as I get some.  Please follow up with me anytime you have questions.
  
  Thanks
  Oscar Drepaul
  Support Director / Netevia
  t: 786-923-0523
  e: [email protected]     w: netevia.com
  
  
  From: Rachel Pippin <[email protected]>
  Sent: Wednesday, September 25, 2024 1:51 PM
  To: [email protected]
  Subject: MID 9180647420081240 & 9180411310081802
  
  Please keep me informed about the process of this complaint. I will not consider this closed through BBB until there is a resolution and someone actually tries to make this right with me rather than basically telling me to screw off it's not our problem. I would appreciate any help that you are willing to provide. 
  
  
  --
  Best Wishes,
  
  
  Rachel Pippin
  Pippin Towing & Recovery, LLC
  Pippin Truck Service, LLC
  (P) 636-937-0797
  (C) 314-779-5825
  (F) 636-937-7626
  
  
  "Success is never owned; it is only rented - and the rent is due everyday."

  Customer Answer

  Date: 10/04/2024

  There has still been zero action on their end. 

  

  Business Response

  Date: 10/04/2024

  Both of these accounts were opened by RedFynn, a partner of ours.  We have reached out them to get these issues resolved.

  Customer Answer

  Date: 10/07/2024

   
  Complaint: 22336117
  
  I am rejecting this response because: there has still been no action on this case at all. I have not been offered any resolution and have been refund zero dollars. 
  
  Sincerely,
  
  Rachel Pippin

  Customer Answer

  Date: 10/10/2024

  Here I am again being pushed off by these people. I respond to an email that was sent to me two days ago (after the hurricane has already occurred) and this is the response that I receive in return. 

  

  Business Response

  Date: 10/10/2024

  This is being reviewed internally with RedFynn.  An update should be available within a week.

  Thanks

  Oscar.

• Initial Complaint

  Date:09/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1?The staff of the merchant pretended to be their own signatures on the application form. Electronic signatures are now implemented. The merchants do not provide electronic signature services and charge unreasonable fees for forging signatures. Mandatory fee collection. 2?The merchant account risk review will last for 3 months, which will affect the normal use of the account and prevent the funds from being received. Imposition of unreasonable fees.3?Merchant sales promised refunds many times but never fulfilled them Total refund amount $319.78

  

  Business Response

  Date: 09/06/2024

  Hello, if someone forged your signature, you should report that to the police.  We do have a process where our Risk team will review merchant processing accounts and if they see any improper actives, they will put a hold on the account.  Once you clear up the issue, your funds are released.  Please provide you merchant account information and I will be happy to review it and provide yo with an update.

  Thanks

  Oscar.

  Customer Answer

  Date: 09/06/2024

  Account number: ***************

  1?The signatures on the application form were forged and you did not use electronic signatures.

  2?During the account risk review, the account cannot be used normally. Your risk review has not been completed for more than 3 months, so I request that the account be completely closed.

  3?Your salesperson said they would refund the amount, but they havent received it yet. Refund amount US$319.78

  Why don't you use electronic signatures? Why did you just forge my signature to sign the agreement? 

  Customer Answer

  Date: 09/06/2024

   
  Complaint: 22247288
  
  I am rejecting this response because:

  Account number: ***************

  1?The signatures on the application form were forged and you did not use electronic signatures.

  2?During the account risk review, the account cannot be used normally. Your risk review has not been completed for more than 3 months, so I request that the account be completely closed.

  3?Your salesperson said they would refund the amount, but they havent received it yet. Refund amount US$319.78

  Why don't you use electronic signatures? Why did you just forge my signature to sign the agreemen

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/06/2024

  Before I can do anything, I need your business information.  Please provide you business DBA and MID so I can research this issue.

   

  Thanks

  Oscar.

• Initial Complaint

  Date:05/27/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  account ********************** 1. The merchants salesperson pretends to be himself and signs the service agreement;2. The merchants risk control department will conduct an account review on July 24, 2023. During the review period, the account was unable to receive payments normally. The merchant will review the account for 3 months and finally close the account. In September and October, the amount exceeding the monthly fee will be compulsorily charged and refunds will be refused.

  

  Business Response

  Date: 05/28/2024

  This merchant has filed multiple complaints about this same issue.
  Here is where we stand.
  If someone else signed an application then that becomes a police matter.
  If they did not open the account, they should have reported it as soon as possible.
  The account was reviewed by our *************** as it was processing transactions it should not be processing.
  Risk put a hold on the account as they needed to review docs.
  The merchant reached out to close the account after a few months.
  The account generated fees which are valid until it was closed.
  All of this information has been given to all relevant parties multiple times.
  At this point, I will refer this matter to our legal team as this merchant is continually posting negative reviews on ****** about us and submitting complaints to BBB about the same issue.

  
  Thanks
  Oscar.

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $138 on 3/29/24 I have no idea what was for the only thing on the debit is the name of the company, Netevia. There is no phone number listed on the charge. I do not have my own business, when I looked on the only website, they sell products for accepting payments which I do not need or use.

  Customer Answer

  Date: 04/09/2024

  Please cancel this complaint I remember what the charge is for

  

  Business Response

  Date: 04/09/2024

  Hello,

  I would be happy to look into for you.  We are a payment processing company and do B2B.  Please call our support line at ************ and choose the option for customer support and an agent would be able to start an inquiry into this.  A better option would be to send an email to ********************************** and this will be researched.  Please include as much information about the transaction as possible.  We may need the statement showing the charge, if you can block out personal info and include a copy, that would definitely speed up the process.

  Thanks

  Oscar.

  Customer Answer

  Date: 04/10/2024

  Please cancel or disregard this complaint.  I have found out what pertains to and why I was charged. Sorry for the inconvenience. 

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********************** 1?When I applied for the card machine, the company salesperson did not ask me to sign any documents. Upon investigation, I discovered that the company's salesperson had forged my signature.2?The credit card machine account underwent a risk review on July 25, 2023, and failed the review in August 2023. After telephone consultation, it was determined that the account was automatically closed. On September 5th, $55.1 was debited from my account. In October, my information was sold to ******** for collection. Ultimately, my credit was severely damaged. Since I was applying for a home loan, I had to pay the collection agency upfront. $164.68.3?The last transaction using the company's machines was a $100 payment on July 24, 2023. I was informed over the phone that the payment was made to me but I have not received it yet. I asked for proof of payment but the company refused to provide one.Requirements are as follows:1. Delete the ******* record on the credit report;2. In view of the fact that the company forged my signature, I guarantee that my information will not be sold or leaked in the future;3. Refund the appeal amount totaling US$319.78

  

  Business Response

  Date: 03/01/2024

  As I stated in the email I sent you directly, you account was reviewed and our Risk team found that you were setting items your account was not approved to sell.  You reached out to our support team and requested your account closed.  You are responsible for all fees billed up until the account is closed.  I informed you that we canceled any collection against you and will remove your account from collections.
  if you did not sign the contract, that's fraud and you need to report that to the police.   Funds were held for ACH rejects.

  Customer Answer

  Date: 03/13/2024

  The **$100 that was collected by credit card was not paid to me without any relevant explanation. Please provide the proof that the **$100 on the card receipt was paid to my account.

  Customer Answer

  Date: 04/01/2024

  The receipt shows $100 was paid. The merchant replied that the payment has been made to me, but I have not received it yet. The merchant refused to provide proof of payment.

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21371426
  
  I am rejecting this response because:
  The receipt shows $100 was paid. The merchant replied that the payment has been made to me, but I have not received it yet. The merchant refused to provide proof of payment.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/01/2024

  Your account had fees due as you stopped payment to us.  Any funds processed  was held to cover the fees.  The account was closed when you reached out to our support team to get it closed.

  Customer Answer

  Date: 04/01/2024

  1. The account was not closed by me, but by your risk department.

  2?Your company uses my signature on the agreement, so the related costs will not be supported.

  3?The email has paid me for the reply before and now it says so.The account was closed by your risk department, as you said above. Please refund the full appeal fee

   

   

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21371426
  
  I am rejecting this response because:
  

  1. The account was not closed by me, but by your risk department.

  2?Your company uses my signature on the agreement, so the related costs will not be supported.

  3?The email has paid me for the reply before and now it says so.The account was closed by your risk department, as you said above. Please refund the full appeal fee

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/02/2024

  I have given this client all the relevant information relating to this issue.  They refuse to accept what I presented to them and keeps insisting I give them a refund which we do not owe them.  I have passed the case over to our legal team as they are claiming fraud.

  Thanks

  Oscar.

  Customer Answer

  Date: 04/02/2024

  The merchant did not solve the problem

  The merchant cannot provide proof of payment and cannot provide the signature on the agreement. Is it signed by me?

  Customer Answer

  Date: 04/02/2024

  1. The account was reviewed by its risk department and could not be used normally, and was eventually closed by the risk department;
  2. The agreement signature provided by the merchant was signed by their company salesperson in my name; if it is not signed by email, the signature is not my signature;
  3. Appeal-related fees are incurred because the account cannot be used normally after the account risk review. Requests for refund of unreasonable fees shall be upheld;

  4. The merchant has stated in the appeal statement that after the risk department conducted an audit, the account could not be used normally. After that, the merchant continued to delay and earn fees that should not be charged.

  Regarding the $100 voucher, the merchant initially replied that it had been paid to me, and when I asked for the payment voucher, they also said that the fee had been deducted. This business has no integrity;

  My account was unable to be used normally for several months and was eventually closed by your risk department. I request a refund of the fees incurred while the account was unable to be used normally. The total amount is US$319.78, which is in compliance with the law.

   

  Customer Answer

  Date: 04/02/2024

   

  The merchant cannot provide any proof that the signature on the agreement is my signature, and the signature is indeed not my signature. Can the merchant provide evidence that the agreement is signed by me? Since I use merchant services, requesting a refund for unreasonable fees complies with legal regulations.

  1. The account was reviewed by its risk department and could not be used normally, and was eventually closed by the risk department;
  2. The agreement signature provided by the merchant was signed by their company salesperson in my name; if it is not signed by email, the signature is not my signature;
  3. Appeal-related fees are incurred because the account cannot be used normally after the account risk review. Requests for refund of unreasonable fees shall be upheld;
  4. The merchant has stated in the appeal statement that after the risk department conducted an audit, the account could not be used normally. After that, the merchant continued to delay and earn fees that should not be charged.
  Regarding the $100 voucher, the merchant initially replied that it had been paid to me, and when I asked for the payment voucher, they also said that the fee had been deducted. This business has no integrity;
  

  My account was unable to be used normally for several months and was eventually closed by your risk department. I request a refund of the fees incurred while the account was unable to be used normally. The total amount is US$319.78, which is in compliance with the law.

• Initial Complaint

  Date:02/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my name is ***************. We have an account with this merchant service company. We try to closed account end from October through now. I called many many times. Every time only customer service answers the phone, they transfer to closing account department. At beginning someone answers the phone, and want to me fill out the form, I did every step they told me . Filled out three time the forms, and returned it they requested merchant devices. Every step done before end of December. But they never closed my account and keep charge me the month fees. Its no fair we dont use the account,but they dont allow us to closed account, then keep charging us the service fee. Call many many times every month, every time need to wait at least an hour to waiting, still doesnt have anyone reply or answer the phone. We need to help, how can we closed the account since we dont use it anymore, and keep charging your fee. Please have someone to help me, thanks!

  

  Business Response

  Date: 02/01/2024

  Hi Shi,

   

  Is you business name ***********?  If this is not the business you are referring to, please send me the *** and/or the MID for your account.

  If it is, I see the account was used up to 11/2023.  To close an account, we need your written approval (which we received) and all equipment sent out you has to be returned.  ******* tracking (1Z07R5200393395839) show the device was returned on 01/03/2023.  We then went ahead and closed your account in 01/2023.  This means that monthly charges applied to your account until 01/2024.  Please let me know if this is correct.

   

  Thanks

  Oscar.

• Initial Complaint

  Date:01/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company Netevia was charging me $35 a month for the last 6 years without my knowledge. They obviously saw that the services have never been used by me not one time!They fraudulently signed me up for their services without my knowledge. I called them when my new accountant was going over my bank statements and questioned where this charge was coming from. I gave them a call just *********** can give me a ticket number ******. I tried reaching out to *** the manager but no response to 6 voicemails. Now I reached another manager Success is saying that they dont have a fraud department and their risk department doesnt want to give me back money for goods and services that have never been utilized. Please help me get justice for fraud done by a company.

  

  Business Response

  Date: 01/22/2024

  Hi *****,

  I review your account with us and found no request to close the account prior this month (01/2024).  If you think this account was fraudulently opened, you should have the matter looked into by the proper authorities.  We would be happy to close the account ASAP.  Per the ticket you mentioned, we need a signed closing form to close the account and stop the billing.

  Please let me know if you have any other questions.

  Thanks

  Oscar.

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 21170360
  
  I am rejecting this response because:

   

  There was never any activity on this account.  This shouldve indicated that this account was not opened by me. 
  

  Supervisor ******** believe advised that they review their accounts quarterly and we shouldve been Notified that this account has been opened on our behalf, and that theres no activity at all for 6 years.
  

  I would like to know who opened this account in your company on my behalf, without my knowledge.
  

  I would like a refund of $35 a month for six years that you charged my account without providing any services to me.
  

  I have only received 2  paper statement, and if it wasnt for my new CPA, you guys wouldve been charging me for many more years to come without my knowledge. That is usary at its best. 
  

  please review the paperwork you have and whom is responsible for opening this account on my behalf and please have them give me back the money that you guys have been charging for a product service that has not been provided to me for six years.  

  
  Sincerely,
  
  Nessa Stokolyas

  

  Business Response

  Date: 01/22/2024

  I am having this researched.  *** will update you via the ticket.  Let's keep this open until this issue is resolved.

  Thanks

  Oscar.

  Customer Answer

  Date: 01/22/2024

   
  Complaint: 21170360
  
  I am rejecting this response because:

   

  I would greatly appreciate it because until my CPA helped me discover this. I didnt even know your company existed. 
  

  also, why would I close out an account that I never opened to begin with? I never had any of your equipment as you can see, and Ive never used your company as you can see based on the activity.  So Im not understanding how youre not refunding for a product /service that was never provided. 
  

  Also, when I spoke to success, shes another manager I assume she told me you guys dont have a compliance, fraud department, which is beyond me since you guys are financial institution. 
  
  Sincerely,
  
  ***************

  Customer Answer

  Date: 01/22/2024

  The representative is having this research why did you close the complaint???

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm deeply troubled by the sharing of my nonpublic information with credit bureaus, leading to inaccuracies in my report. This has caused immense financial and emotional distress. Under 15 USC **** Section 602, I have the right to privacy. Additionally, 15 USC **** Section 604 A Section 2 prohibits furnishing accounts without my written instructions. Moreover, under 15 USC **** B, late treatment of payments on my account is prohibited.Please rectify these inaccuracies promptly to alleviate the distress caused. My account number is *********. I trust you'll address this matter in accordance with the law and ensure accurate reporting going forward.

  

  Business Response

  Date: 12/12/2023

  Hello,

  Netevia provides credit card processing to merchants.  If this is in relation to a business you have with us, please the Merchant Number for the business and the Doing Business As name.  The account number provided does not pull an account in our system.  I would be happy to look into this and correct any inaccuracies reported.
  If this is not in relation to the above mentioned, please let the BBB know.

   

  Thanks

  Oscar.

• Initial Complaint

  Date:06/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just want to warn other companies that this Netevia company is a complete ************* will take your money! They were double charging ** & continuing to take money out even after I cancelled. They cancelled the wrong account also. 6 months ago, I spoke with who apparently is the director of ********** told us we would get a refund after I returned the equipment. I did & now after 11 months of trying to get a refund, we closed the account because they would not deliver. I called every single day for 2 straight months & all the employees just pass me around. I have 4 different "ticket numbers" for my complaints but yet nothing is being done. They have STOLEN thousands of dollars from us. They were not authorized to keep taking money out, I cancelled with 3 different employees. This is how screwed up they are. Also after 11 months, one of the employees tells me that our account isn't even with the right company, they have many sister companies... This is a HORRIBLE ************ highly warn anyone against using them!

  

  Business Response

  Date: 07/06/2023

  We are a credit card acquirer that provide merchant services to businesses.  I could not find an account under the name, address or email on this compliant. I would be happy to look further into this and get it resolved but I need to locate the account in our systems.  Please provide your MID, DBA, or phone number for the account you have/had with us.

  Thanks

  Oscar.

  Customer Answer

  Date: 07/06/2023

   
  Complaint: 20249304
  
  I am rejecting this response because:

  I have account numbers, ticket numbers, dates, employees, etc. Please see the attached spreadsheet I have made in regards to communication with this business. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/06/2023

  Thank you for your response.  I have reviewed the spreadsheet provided and has the information I need to do the research on this. I will respond within a few days with my findings.

  Thanks

  Oscar.

  Customer Answer

  Date: 07/07/2023

   
  Complaint: 20249304
  
  I am rejecting this response because:
  

  I will wait to hear back.

  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/11/2023

  I see where the closure of the account was handled badly.  I would like to discuss this with you directly.  Would it be possible for us to get on a call next week to go over the charges that needs to be refunded?  If so, I would be happy to schedule a conference call.

   

  Thanks

  Oscar.

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20249304
  
  I am rejecting this response because:
  

  That would be great. Thank you *****. My number is ************ & my email is ******************** I can jump on a conference call whenever you'd like to schedule it. 

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/13/2023

  A conference call is scheduled for 07/18/2023.  Looking forward to talk to you then.

  Thanks

  Oscar

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20249304
  
  I am rejecting this response because:

  Tuesday the 18th, got it. What time will the call be at?

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 07/13/2023

   
  Complaint: 20249304
  
  I am rejecting this response because:

  Tuesday the 18th, got it. What time will the call be at?

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/14/2023

  I am working with the merchant directly to get this resolved.

   

  Thanks

  Oscar.

  Customer Answer

  Date: 07/14/2023

   
  Complaint: 20249304
  
  I am rejecting this response because:

  Ok, please let me know when you figure out a time for Tuesday & I will be available.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 07/17/2023

  Hi ******,

  The call is tomorrow at noon Eastern.  below is the ****** meet link.

   

  meet.google.com/vhx-iwnr-ody

  Thaks

  Oscar.

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20249304
  
  I am rejecting this response because:

  I appreciate you looking into this & setting up the meeting. I look forward to speaking with you tomorrow.

  
  Sincerely,
  
  *************************