Business ProfileforDoctor Aromas

Purchased about 11/23/22 Total: $195.55 I am so upset! I had purchased the pro A/C years ago and it worked great. In my business which they would service monthly and in my home. After living abroad several years I came back and ordered one right away. I smelled the scent a few times but not as expected. When I checked it the entire floor of the ** unit as well as the unit itself were bathed in oil. The bottle empty. I spoke to a person that went over multiple instructions with me and I placed a second bottle exactly as ai was told. It initially worked. Then I went on vacation and when I came back my cleaning lady found the same exact situation when she opened the closet. I called again today and they insist it is not defective but said ai would need a different unit that would come from the top of the **. I explained that it would be impossible because it is sealed to the roof. She said they would make a hole which to me sounds ridiculous. She (*****) then stated again that it was not defective and that they might be able to give me a refund on the unit but not the bottles each at a cost of about $75 each!Unless they are 90% full. The machine is bathed in oil. How is that not defective. Horrible customer service! I will ensure everyone I know does not make the same mistake. Furthermore, I will be taking further action. I am appalled!