Business ProfileforCareMax Medical Center of North Miami LLC

******'s overall service goes beyond bad to scary. This is what we experienced in the past 9 months. Office/call center not answering phones, when they do answer it takes over 30 minutes on the line on hold. Or there is no answer at all and if they do they hang up and this was also done to another doctor's ****** requesting information; after they placed various calls of no answer and sent multiple faxes. If you leave a callback number, we are still waiting on them. When you do get to talk to someone most of the time is taking days for the nurses to return calls or inquiries. In the rare instant the doctor's ****** gets the message is all wrong. And when it comes to request certain vital medication; the insurance company requested an authorization form to be filled out, which took weeks and a lot of miscommunications to the status of it and wrong information given to us by the CarMax. We had to take time off from work and make various trips to the ****** to try to find out what was going on and each time there was a different answer. Or it was being process by head ******. When they finally sent the form it was the wrong one. We are still waiting, and my concern is the effect on my family member's health without it. On other authorizations taking weeks to send authorizations to specialist, with other doctor's ******, this took from hours to days and definitely less than a week. Also, not letting patients have immediate access to their complete health records (as they no longer have the App), we were told request for records can take 15 days or more.To top it off, big turnover of personal including doctors, which is bad as they were pretty good. As mentioned, we find ourselves having to take time off from work and go to the ****** to get anything done. In Miami Traffic!!!! It has been a very frustrating and concerning process. It can raise anyone's blood pressure to dangerous levels as this is our health.