Complaints

This profile includes complaints for Lexus of North Miami's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lexus of North Miami

  14100 Biscayne Blvd North Miami, FL 33181-1202

• 

  Lexus of North Miami

  1841 N State Road 7 Hollywood, FL 33021-4509

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Lexus Service Center has the worst customer ********************** I've ever experienced. I had my car towed in originally on 11/18/2024 because my steering wheel locked and system notified me to pull over immediately. I explained this to the service representative, ******** and was told my vehicle needed a differential service, transmission service and alignment for the two front tires ($1490). I asked them to confirm that this was all that was needed to get the vehicle up and running to decide if I wanted to get the work done, and they confirmed all would be good after this. These repairs took them 3 weeks to complete and they provided no updates unless I repeatedly called. After I got the car back on 12/6/2024, I drove it for the car for a total of six days before the same exact thing happened. I was close to home this time, so I parked the car there and called Lexus to have it towed in, since they clearly didn't fix the issue. I went around in circles with their team to get them to come and get the car before they finally did after 4 days, repeated calls and asking to speak to a manager. This time, they said it was an issue with the alternator ($792). They took another month with this. Again, no communication or updates without me harassing the receptionist to get a hold of ******** or his manager. I was in the middle of an international move, and due to their delays I needed to move and leave the car there. During this repair, they did at least provide a rental. We agreed that I would fly back to Miami to pick my car up the last week of February to pick the car up. When 2/24 came, ******** texts me asking, when I will return the rental car that I returned on 12/27. I remined him it was returned and I would come get my car that Thursday. He replies, "great see you then". When I go to get my car on 2/27, ******** nor his manager is there, and all the lights and notifications are still there. They are out for the week. I send pics and no response. I'm done!!!!

• Initial Complaint

  Date:02/07/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TRIED TO BUY A GX 550 LEXUS FROM LEXUS OF MIAMI , WAS ASKED TO PUT $5000 DEPOSIT TO HOLD THE CAR , WHICH I DID ON ******** EXPRESS CARD ON 1/11/2025 , PROMISSED DELIVERY BEFORE 01/31/2025 , NEVER HAPPENED , INFORMED DEALERSHIP THROUGH SALES MAN , I BOUGHT SOME WHERE ELSE , AND TO REFUND MY DEPOSITE , HE SAID DEALERSHIP MIGHT NOT REFUND , NEVER SIGNED A PIECE OF PAPER WITH THEM , NEVER TOOK DELIVERY OF VEHICLE , ALSO I WORRIED ABOUT MY PERSONAL INFORMATION THEY HAVE , I DO NOT KNOW HOW THEY USED IT SINCE I DID NOT BUY IT FROM THEM , DO THEY HAVE A POLICY IN PLACE FOR STORING CUSTOMER INFORMATION THAT DID NOT DO BUSINESS WITH ?? , ALSO VERY UNPROFESSIONAL, VULGER , JUST WORRIED ABOUT ILLEGAL PRACTICES THEY MIGHT BE DOING WITH MY PERSONAL INFORMATION , JUST NEED FULL REFUND , AND ALSO NEED TO KNOW WHAT ARE THEY DOING WITH MY PERSONAL INFORMATION , ALSO THEY INQUIRED ON MT CREDIT ON ALL 3 CREDIT REPORTS , WOULD LIKE THEM TO TAKE THOSE INQURY OFF MY CREDIT REPORT .

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased a vehicle from the North Miami location in 2023 and purchased the *************** package. Was told that the warranty covers any damage to the tire and Lexus would replace with a brand new tire. Brought the car for service since there the front tires have nails.Spoke with the service manager and was advised that only 1 tire would be covered since the other tire is considered ************ Which makes no sense since both tires have the same issue. Why would 1 be covered and not the other.They proceeded to tell me that I would have to contact the tire manufacturer since the life of the tire is under the 50K miles. I don't understand why I have to call the manufacturer, isn't this their job to do??? This is a leased vehicle and the tires were purchased by the dealer, not me!Escalated the issue to the general manager and was told something completely different. Apparently, the tire warranty is displayed on the sticker price and its usually a lot less than what the manufacturer covers. But they sell you the tire as if it was a brand new tire when you're driving the car of the lot.None of this makes any sense! I have purchased and leased vehicles for the past 20 years and have never run into this issue. Spoke to my sales advisor and was told that the dealer simply does not want to honor the warranty, since they want to make money. I had to purchase a tire for $400, when I'm paying for a warranty for the next 3 years. This will be my first and last time dealing with Lexus. Customers should not be sold warranty's under false pretenses. This should be illegal.

• Initial Complaint

  Date:06/27/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 25, 2023, I made a refundable deposit of $1000.00 on a vehicle that I was purchasing online from Lexus of North Miami to Lexus of North Miami via my credit card. I have been calling and emailing and calling the company as they sent me the wrong key fob and to date has not refunded the $1000.00.

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/29/23, I took my daughter ********************* to Lexus of North Miami to buy a ****** Corolla 2021. She took the car at 10:00 pm. Next day, I noticed the car has mold and mildew like stains throughout the seats. Inside the trunk by the spare tire there is calcium build up all around the trunk, which shows clear evidence of a water flooded car. I brought the car back the same day. The proof of mold and mildew like stains was undeniable, the calcium builds up was so severe that it was brought to the attention of ****, one of the Manager. She told us and I quote:" We can't take the car from you now because it's too late,the personal that should take care of that had already left, we will investigate the problem,if this is something that can be fixed **************, if you are not satisfied after we fix it, you do not have to keep the car"When I brought the car back the next day, I spoke to ****, the problem was so severe that he started the process of selling me another car immediately. On 11/02/23 **** called to tell me that the car is cleaned, I need to pick it up. But, he refused to provide me the result of the Mold, mildew and calcium build up investigations that he and **** had promised to perform on the car. I told him that my daughter has asthma she can't drive a car that has mold and mildew. That's a death sentence for her. Since we refused to buy the overpriced car **** wants to sell us, he told me once the paper was signed the car was hers, whatever problem the car has is her problem. **** had given me 3 options: ****** my daughter accepts to buy the new overpriced car, or the moldy and water damaged car will be dropped at her house, then their lawers will go after her for the down payment of the car that wasn't finalized yet. Finally, mess up her credit if she does not pay the car. On 11/02/23, the car was dropped at my gate, blocking my driveway with no key. According to **** the car key was thrown over my front door, but ***** had never found it.

• Initial Complaint

  Date:10/18/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing in response to the credit inquiry documented on my credit report, which I am disputing. This inquiry is related to my visit to Lexus of North Miami on 10/15/2023. During that visit, I provided consent for the submission of my credit application solely for a *********** credit pre-qualification, with reference #*********. Our sole purpose was to explore financing options exclusively through ***********.To our disappointment, we later discovered that our credit report was used without our consent to seek credit from multiple banks, a course of action we did not authorize. This unauthorized utilization of our credit information has raised significant concerns for us and the potential to adversely impact our credit scores.It's important to highlight that we clearly communicated our preference to the sales agent at Lexus of North Miami, specifying that we wished to proceed exclusively with ***********. It is distressing to discover that our instructions were not honored, resulting in unauthorized credit inquiries.Given these circumstances, we kindly request the following actions:1. An investigation into the unauthorized credit inquiry associated with our visit to Lexus of North Miami on 10/15/2023.2. The removal of this inquiry from my credit report due to the lack of proper authorization.[ Santander, Space ******************* *************** **** of America, JPMCB Auto *************************** Services 3. Confirmation of the removal of the unauthorized inquiry upon completion of the investigation.Our goal is to ensure that our credit report accurately reflects our true credit history and that unauthorized inquiries do not adversely affect our financial standing.Thank you for your attention to this matter.

• Initial Complaint

  Date:06/18/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/11/23 i went ahead and signed a lease agreement with Lexus for a 2023 NX 250, the vehicle was delivered 2 weeks later as agreed. When the vehicle was handed to me they only had one key and i was assure they will be sending me a second key eventually . Is been more than 3 months and still have no second key to the vehicle which is becoming an inconvenient for me. I have attempted to contact Lexus of North Miami and i was told they will solve the problem and once again nothing, when i attempted to call again i left a voicemail and no one has call me back, they seem to be avoiding solving the issue. I will like to get the spare key as soon as possible.

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a vehicle at Lexus of North Miami with a business client. At the end of lease you get forced to go to the dealership where they upsell you on certification if you want to buy your lease. They market it as a god deal. BUT 5 months ago I bought brand new Michelin tires at Lexus of pines (also owned by same group) they upsold me great tires with a smooth ride and they are the same that came with the car I gladly paid the big bill. fast forward to certification time. Lexus of North Miami stole my new michelins that they upsold me a bit ago and they installed garbage Korean substandard tires with a horrible ride the car drove perfect and now it is rough and pulls. They messed up our perfect car. No manager will talk to us they all point fingers. The gm doesn't take calls trying since Monday and nobody cares. they promised us a key and they had the car for a week but they want us to to come back for a 6 hour process next wed at 2 pm for a key to be made. I am a disabled police officer we have no way to keep going back and forth and the tire fraud is egregious. The entire Lexus certification process at this dealership is in my opinion fraud. There is supposed to be a hundred plus point check and lots of other stuff but none of this was done and the documentation they gave us showed only 4 items done. So stolen tires, waiting time getting ripped off being ignored and being told " you got a god deal ". This is not a good way to do business in fact its evil thanks

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2022 I bought my lease. *********************** was my finance manager. He added a service warranty which I never asked or needed. I've gone multiple times to the dealership trying to remove the service warranty and each time ******* uses the same line that he will work on getting it removed. It has been 6 months and I cannot remove the service warranty. I called the service warranty, ***************** Services, and they cannot find my account. I'm not sure what service warranty ******* added to my account because the warranty company cannot locate the service warranty. All I want is to remove the service warranty from my auto loan. The removal should be retroactive as I have been trying to do this since February 2022.

• Initial Complaint

  Date:07/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May of 2022 I purchased a car from this dealer. I traded in a car for which they offered ******** I paid ******** leaving a difference of ****** which should be returned to me. To date I have talked to my sales person, several receptionist whom have asked for a detailed explanation and *** in finance who referred me to *****, who has never answered one single phone call. No one has the decency to call or acknowledge my request but as it is typical in these situations when it was time to buy everyone was cordial and receptive. I would like to know what else can be done for me to receive what is owed to me. And it goes without saying that I will never recommend Lexus to anyone in my family and friend circle.