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Find a Location

Waters Car Wash has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Waters Car Wash

      4440 Pga Blvd Ste 201 North Palm Beach, FL 33410-6540

    • Waters Car Wash

      2375 S Kanner Hwy Stuart, FL 34994-4621

    • Waters Car Wash

      23133 Sandalfoot Plaza Dr Boca Raton, FL 33428-6600

    Business ProfileforWaters Car Wash

    Car Wash
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    17 complaints closed in last 3 years

    11 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Waters Car Wash has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Waters Car Wash

        4440 Pga Blvd Ste 201 North Palm Beach, FL 33410-6540

      • Waters Car Wash

        2375 S Kanner Hwy Stuart, FL 34994-4621

      • Waters Car Wash

        23133 Sandalfoot Plaza Dr Boca Raton, FL 33428-6600

      Headquarters
      4440 Pga Blvd Ste 201, North Palm Beach, FL 33410-6540
      BBB File Opened:
      3/25/2021
      Years in Business:
      4
      Business Started:
      3/24/2020
      Business Incorporated:
      3/24/2020
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Express Car Wash of Florida, LLC
      Business Management
      • Mr. Scott Collette, Manager
      Contact Information

      Principal

      • Mr. Scott Collette, Manager

      Customer Contact

      • Mr. Scott Collette, Manager
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      17 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/23/2024

      Complaint Type:
      Product Issues
      Status:
      Answered
      I asked for a $12 carwash. Business employee approaches me and wants me to sign a form and says for $20 I can get one months worth of car washes. I tell him I just want want a single car wash. He insists I give them 20 for a months free of car washes. I state I'm leaving the country for possibly 4 months and there's no reason to buy a months worth of car washes. He says sign this and when you get back to the country, come in and we will start your free month. No mention of membership. I never returned to the carwash after returning to the country and never got my car washed after that day. I get my car washed and noticed my door is scratched, the detail service has nasty brushes and the machine for floor mats is not in use. Over a year later on May 8th 2024 I catch a $47.91 charge that went through at 4 in the morning. I search my transactions and realize I've been charged over 600 dollars. The first was ***** (not the 20 dollars the attendent told me) and then it moved up to $47.91. I go to the car wash and explain all of this to Manager. He agrees with me and apoligizes. He then says if you go to your bank and refute the charges I will sign any paperwork to get your money back. I call the credit card company and realize I can only go back 90 days. I go see Manager and tell them the credit card company can only go back 90 days. He called me a liar. He says he can get the rest of the money back to me but it's a corporation and there will be red tape. I go back 4 times and ask what the status of my refund is over weeks. Everytime he has an excuse. I text Manager weeks later and he states he's on vacation, he does not have access to email to tell me how the complaint is being resolved.I was charged $***** on April 8th 2023 and $***** on May 8tb 2023. I was then charged $47.91 from June 8th 2023 to May 8th 2024. All of this totals $617.50. I was refunded $191.64. I want to be refunded $425.86.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Debbie R

      1 star

      07/01/2024

      Awful. Their air freshener melted my daughters brand new interior. It popped my tire. A lady in front of me got stuck on their track one day causing me to hit her. Popped my tire. Then tore up my steering so car undrivable. Then when I stated facts and called managers attention to it I was trespassed and made to leave my car there until towed.awful. Soap scum all over my car as well.

      Local BBB

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