Business ProfileforNative Plumbing & Drain LLC

We had basic plumbing work done on November 20, 2023 at our rental property that is being renovated. When we returned to ** in January we noticed that the faucet did not turn/swivel properly. It was a nightmare to try to get them to come back. This company does not answer the phone, return calls and they failed to show up at appointments they made with us. And we had to drive there for each appointment only to have them not show up! Finally, on February 2nd at 9am we had an appointment. We pulled up in the driveway at 8:50 only to find out that they picked the locks to our door and broke in! The 2 workers stated that it was the business policy to go in to properties like this if no one lived in it. We told them this was illegal! We eventually spoke to the owner late that day who told us he would reimburse us for all of the work done wrong and all missed appointments and for his employees damaging our lock (which we had to replace entire door k*** and plates). But to date we have not heard back from the owner or receive the compensation credit to our credit card. We have emailed him, called the office and left messages, but they do not respond. We are from CT so this has been very difficult on us. We did our part and paid them on time as agreed. What they did to us was unacceptable and ILLEGAL and lied to us and now they are avoiding us. It's a very poorly run business.