Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a new Lennox HVAC system installed on 12/27/2024. We went from a 4-ton, 30-year-old unit to a brand new 3.5-ton unit, so we expected lower bills, or at least bills no higher. Our last bill prior to installation was $154. After installation, the bill was $402. We printed out our bills from the last 3 years, and never had a heating bill over $175. Our highest bill ever was $228 for AC in August of 2023.We called them o 2/3/2025, and they sent a technician out, who told us the heating unit was running at 47 amps. From what I have read online, a 3.5 ton unit should run around ***** amps. Higher-than-normal amperage, in addition to resulting in high costs, could cause electrical issues, and damage to the unit itself due to improper wiring connections or overloaded circuits; essentially, the system could draw more amps than it should because of the faulty installation. The technician from Tri-County said he could not tell us anything about what the problem might be, and said management would call us back. We asked that they call us by the next day, but they did not. We called again the next day, and asked for them to call by Friday, but they have not called, and will not return our calls.

  

  Business Response

  Date: 02/11/2025

  We have reached out to Mr. ****** and all parties have come to a satisfactory resolution.

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear *******:I was very disappointed that you didnt show up to the meeting you scheduled for May 22, 2024 to meet with my representative, *** ********. *** was anxious to have you explain your position on why you think you were not responsible for the leak in the pipe that caused the ** unit to freeze, thus causing a good amount of damage to my ********* you know, I have attempted to have you understand my position with the damage that had to be caused by one of technicians. The joint that ended up leaking has never been touched by any other company but Tri County. In fact, it may have been a result of the coil being replaced on April 24, 2023. You state that you guarantee your workmanship for one year. Your technician, ******, found the leak on April 5, 2024 which is within the one-year guarantee period. In addition, ****** stated to me that this was Tri Countys fault. I find it interesting that the invoice stated Performed leak search and found leak on a joint on the suction line going leaving the evaporator coil, not sure if the is related to the repair done last year on the evaporator.I would like to make a proposal to you in order to put this to bed, as this could be dragged out and cost both of us a lot of money. The bills incurred by me totaled $5,081.76. If you forward a check to me in the amount of $2,500.00, Id be willing to let this whole thing drop and release you from any further liability.Sincerely,*** *******

  

  Business Response

  Date: 10/31/2024

  ******* has spoken with *** ******* and they have reached an agreement to settle this compliant.

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 15 MAY 2024 TRI COUNTY AIR CHARGED $1,720 FOR SERVIC WORK WHERE THE PART LISTED ONLINE AT $241.00 W/O ANY "TRADE DISCOUNT". DOUBLING THE COST OF THE PART TO $482.00 (100% MARK UP! ! ) LEAVES $1238.00 FOR VEHICLE CHARGES AND LABOR. THE TECHNICAN WAS COMPLETE AND BACK IN HIS VAN IN 45 MINUTES, SO TO BE FAIR ROUNDING UP TO ONE HOUR IS NOT UNREASONABLE.IN RESPONSE TO MY CALL REGUARDING THE EXCESSIVE CHARGES I RECEIVED A CALL BACK FROM *************************. THIS CAL WENT TO MY ***** MAIL. HE INDENTFIED HIMSELF AS BOTH AN OWNER AND DIRECTOR OF THE COMPANY AND READILY ADMITTED THAT THE ***** WAS DEFINITELY WAY TOO HIGH AND THAT HE WOULD "WORK WITH ME"AFTER MORE THAN TWO MONTHS THAT APPEARS TO BE AN EMPTY PROMISE. I HAVE PLACED A NUMBER OF CALLS, TRANSMITTED E-MAILS, AND SENT MAIL VIS **** WITH A RETURN RECEIPT.REGARDLESS OF WHAT CAN OR NOT BE SAID ABOUT TRI COUNTY AIR THE ***** FAILURE OF ANY RESPONSIVENESS SAYS A LOT ABOUT THE SENOIR OWNERSHIP/MANAGEMENT. (THIS TIME SPANS TWO AND A HALF MONTHS.I AM NOT THE BEST ON THE COMPUTER AND HAVE NOT BEEN ABLE TO ATTACH 5 ADDITIONAL DOCUMENTS. IF REQUIRED/ACCEPTIBLE I WILL SURFACE MAIL THEM.THE ATTACHED DOCUMENT" SYNOPSIS OF ***** MAIL LEFT 31 MAY ***** BY *************************" CONCISELY SUMMARIZES THE PROBLEM. THE ***** MAIL IS STILL ON MY PHONE TO SUBSTATIATES THE ***** WE HAVE A LARGE POPULATION OF SENIOR PEOPLE HERE IN ********** WHO MAY HAVE NO IDEA IF THEY A RE BEING TREATED HONESTLY AND FAIRLY. THE IDEA/POLICLY OF "FLAT RATE ACCOUNTING" HIDES OR COMOUFLAGES CHARGES. REMOVED FROM ANY RESOLUTION THIS KIND OF TREATMENT IS TERIBLY SINNFUL.

  

  Business Response

  Date: 08/09/2024

  Hello ****************, we thank you for speaking with *******************, our Director of Field Operations to come to an agreed upon resolution and apologize for the frustrations. All parties are in agreement with said resolution and have decided to move forward in a positive manner. We look forward to serving the ****** in the future. 

  Customer Answer

  Date: 08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 19, 2023 TriCounty Air installed (2) two air conditioners in our home. After the install our stove (less than 1 year old) would not work. Installers denied any responsibility and immediately left our residence. I then called TriCounty to complain regarding our stove not working. TriCounty agreed to send out another serviceman. The service man was extremely rude and agitated and immediately announce it was out stove and not their work that was the problem and immediately left without any conversation. I then call ************** who sent out 2 electricians and they immediately indicated the breaker controling electricity to the stove was damaged. They replaced the damaged breaker and the stove immediately started to work exactly as it did before the air conditioners were replaced. ************** charged me $262.84 to repair the damage done by TriCounty. I advised TriCounty of the $262.84 bill and have heard nothing from anyone at TriCounty Air.

  

  Business Response

  Date: 08/10/2023

  We were happy to pay for the customer's bill for his electrician and have already done so.

  Customer Answer

  Date: 08/10/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of this year I contacted Tri-County for mold remediation and ask them if they could install a Halo system on my air conditioning unit which they did while installing the technician who was new connected the wires inadvertently reversed and blew my entire electricity to my homo he had to call in a more experienced technician since that experience I've had numerous issues with my air conditioning unit on several occasions they showed up here and damaged on one occasion a dome to a skylight while inspecting a duct and now I come home to a 90° home because my air conditioner isn't working when it was just service again last week I called for service and was rudely connected to a representative who refused to give me information and said yeah we'll get to you I asked you the owner was and he said Billy or somebody like that now I'm sitting here in a house that's 90° waiting for them to come in and repair and air conditioner that was working perfectly prior to January I'm concerned about the first defect I gave them a chance and now they tell me I need a new system to the tune of $8,000 I find it hard to believe

  

  Business Response

  Date: 08/26/2022

  Business Response /* (1000, 5, 2022/08/12) */ Contact Name and Title: Seth L, Service Manager Contact Phone: ************ Contact Email: ********************* 8/3 Technician Zach went out for after hours service and diagnosed a compressor with internal shorted windings. Gave estimate for replacement of the compressor (part under warranty, labor not under warranty by the equipment manufacturer) 8/4 9am Myself (Seth) called and spoke to **** about the needed repair, was able to locate the replacement part and receive it overnight. Talked with **** about what had happened in December of 2021. Explained that the incident in December could not have done damage to the compressor. We agreed on moving forward with the repair, scheduled for a technician (Monty) the part was under warranty and **** agreed to pay what was not under warranty (labor, refrigerant) which totaled $1367.00 **** also was concerned about potential damage done to the main breaker from the incident in December. I agreed to have two events take place 1) Send my most experienced technician to look over all the wiring in the system, the equipment electrical whips, disconnects, and breakers. 2) Set up an appointment with an electrical contractor to diagnose the main breaker and give recommendations on how to move forward. 8/9 Most experienced technician (Dave) combed through equipment verifying everything in relation to the equipment electrical circuits are of sound operation. Myself (Seth) called Sunshine Electric and set up appointment with Dan to diagnose the main breaker issue with the main electrical panel of the home. 8/11 Sunshine electric performed diagnostic service on the main breaker and main electrical panel of ****s home. 8/12 Myself (Seth) called the technician at Sunshine Electric and left a message. Awaiting results of diagnostic and recommendations for repair. If Tri County Air is responsible for damages to the main breaker, **** and I (Seth) agreed that Tri County Air would pay for Sunshine Electric to replace the main breaker. Currently, I am awaiting results of the diagnostic call from Sunshine Electric. Once I (Seth) know what the next steps are for repair, I will be reaching out to **** to update. In regards to the cracked skylight, I have my parts team ordering a skylight and will be scheduling a call to replace the skylight. **** has my cell phone number to call at any time for an update. Currently the equipment is of sound operation and will be making action steps following the results of the diagnostic from Sunshine Electric.