Reviews

This profile includes reviews for Tervis Tumbler Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tervis Tumbler Company has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tervis Tumbler Company

  201 Triple Diamond Blvd North Venice, FL 34275-3634

• 

  Tervis Tumbler Company

  11621 S Cleveland Ave Ste 20 Fort Myers, FL 33907-2866

Review Details

• Review fromMarcia E

  Date: 10/21/2024

  1 star
  No customer service. Phone number says they are no longer accepting calls and their customer service email says to expect a response in 7-10 days. Expected more from Tervis but definitely not what I expected. Once I get my issue resolved, will definitely not be ordering again.

• Review fromMerle S

  Date: 10/08/2024

  2 stars
  Low quality insulated tumbler. Definitely is the worst performing of all my purchases from numerous brands. . I can not recommend such a poor product.

• Review fromPhillip E

  Date: 06/30/2024

  1 star
  Film between inside and outside won't cover when bought lifetime warranty now no lifetime warranty will never purchase again.

• Review fromJeff L

  Date: 05/06/2024

  1 star
  Ordered items 3 weeks ago. Items were never shipped. Was told they could not ship partial order. Took 20 min to get someone on the phone to give no resolution . Got no customer service help from email or messages. Completely disorganized and disappointed with lack of resolution and communication from the brand.
  

• Review fromJohn R

  Date: 02/21/2024

  1 star

  John R

  Date: 02/21/2024

  I have never had a problem with Tervis returning tumblers that had condensation and film between the cups. I went to the Ellenton Florida outlet to return 10 defective cups for an even exchange. The outlet looked at 10 defective cups and said, " There was nothing wrong." I asked, " If a best friend came over to your home for dinner would you use these cups?" No answer! The store manager gave me the customer service phone number and told me to leave the store or mall security will come and throw me out. I asked again and still no comment and proceeded to mention mall security is coming to throw me out. I called the Tervis customer service number a couple days later and explained the situation with no customer service again. They explained the lifetime guarantee changed on 10/1/2023 and its no longer covering the film between the cups. The company service manager told me the store employees are trained to know what is covered so there is no resolution with this and hung up. I have been in business for 45 years and never have I been treated so poorly. It must be nice to sell an inferior product and change the guarantee to solve a manufacturing and workmanship problem that they are aware with no intentions of fixing or backing. Do not do business with this company unless you want to throw your hard earned money away. Customer NO Service with an inferior product is acceptable for Tervis Tumbler Company.

  Tervis Tumbler Company

  Date: 03/01/2024

  Mr. ***** and his wife visited our ******** store to return 10 tumblers under our Guarantee. Our store team is trained to inspect tumblers to determine they are covered and Mr. ***** was being assisted by the store manager. Upon inspection, the tumblers Mr. ***** brought in were stained, which is not covered under our Guarantee (we covered interior staining as a courtesy until Oct. 1, 2023 and communication was sent out prior informing customers of the update). The manager informed him the tumblers were stained and this was something we no longer cover. Mr. ***** became upset and started yelling. The manager carefully inspected each tumbler and noted aside from the staining, they looked in new condition, found no cracks or evidence of seal failure. Mr. ***** picked up one of the tumblers, shoved it in the managers face and continued to yell. The store asked Mr. ***** to leave or we would be calling security and 911. Mr. ******* wife took him by the arm and they left the store. While Security was at the store, Mr. ***** was observed throwing the tumblers away, but went back to get them a few moments later. 

  Mr. ***** called ************* a few days later and spoke with the ************* Manager. He stated he returns tumblers for the same reason every year and asked how are we going to make this right as he threw away the tumblers after leaving the store. Reviewing Mr. ******* history, the reason for his previous returns was due to film/staining and we advised the store was correct in their determination that the tumblers were not covered. The ************* Manager informed Mr. ***** that we stand by the store's decision and based on his behavior at the store, the store was within their right to ask him to leave. Mr. ******* call with the ************* Manager lasted 12 minutes and the call ended mutually.

• Review fromLinda A

  Date: 01/08/2024

  1 star
  I ordered 4 coffee tumblers on Dec. 14,2023 and was supposed to get free shipping and deliver by Christmas. I actually paid $10 for faster shipping so that I would get my items by Dec. 19/Dec. 20. By the 22nd, I called their customer service and they said they forgot to ship it, but that they would put expedited shipping so that I would get it by that night or the next day (the 23rd). Well, I received my package on Dec. 26th. After I called them about this issue on Dec. 26, they offered to reimburse my $10 shipping to rectify it. How do you rectify something that can't be rectified, which is the actually on-time delivery? Of course, they should at least reimburse me for my $10 for shipping that never happened timely as a start and then offer some discount for my purchase. Besides just being incompetent, they just don't care AT ALL. By the way, I still haven't received my $10 reimbursement and it's been 11 days and counting. They deserve a zero star rating.

• Review fromC. B

  Date: 12/28/2023

  1 star
  They don’t deserve 1 star!! This company is trash just like their products. I’m not sure what happened but 20+ years ago they were great. Now the company wants you to do all the foot work and pay to ship their faulty products back for a replacement. After doing so, I still cannot get anyone from the company to even acknowledge they have received my returns (I do have the USPS confirmation and tracking number). It’s just about 3 months since I sent my tumblers back. What a joke! No wonder why they have poor reviews with products and employees. Don’t waste your money, time or patience with these *******.
  
  
  

• Review fromEd J.

  Date: 12/27/2023

  1 star

  Ed J.

  Date: 12/27/2023

  Tervis tumbler does not honor there warranty. Poor or no customer service following up on warrant 3 months later.

  Ed J.

  Date: 12/29/2023

  It has been over 90 days since I returned a 16 oz Tumbler for warranty. I have followed up a couple of times and got the same non answer it can take up to 90 days. I think they are betting that you will not follow up on a warranty claim for a 16oz Tumbler

• Review fromTamela W

  Date: 09/12/2023

  1 star

  Tamela W

  Date: 09/12/2023

  Bad customer service. I am a long time customer but that ends today.

  Tervis Tumbler Company

  Date: 09/13/2023

  Thank you for taking the time to reach out. Reviewing your interaction with Customer Care , we have provided accurate and complete information on how to replace your drinkware under the Legacy Stainless Steel Limited Guarantee. Tervis is a small family owned and operated business and we do not cover the cost or provide shipping labels when returning a tumbler. 

• Review fromCheryl L

  Date: 08/20/2023

  1 star
  I purchased 12 Oz. Tumbler, it doesn't keep my coffee hot at all about 30 minutes.