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Business Profile

Apartments

The Village at Eastpointe Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I hope this message finds you well. I am writing to file a formal complaint against The Village at Eastpointe Apartments regarding their handling of my security deposit refund.On 07/06/2023, I surrendered the keys to my apartment, unit 23D1, to The Village at Eastpointe Apartments. Prior to vacating the unit, I conducted a thorough inspection and recorded the condition of the apartment for reference.Recently, I received a communication from The Village at Eastpointe Apartments (in their website) stating that they are withholding a portion of my $599 deposit to cover paint touch-up expenses. However, I assert that this deduction is unwarranted, as the apartment was returned in immaculate condition. I have compiled evidence, including a video and pictures, which can be accessed through the following link: ******************************************* Based on the evidence provided, it is clear that the claim for paint touch-up charges is erroneous and unjust. I am seeking the full refund of my security deposit without any further delay.I have already communicated my concerns to The Village at Eastpointe Apartments, requesting a resolution within 15 days of their receipt of my letter. However, they have not responded appropriately.In light of this situation, I kindly request your assistance in mediating this matter and ensuring a fair resolution. I am seeking the intervention of the Better Business Bureau to help facilitate a prompt and equitable resolution.Thank you for your attention to this complaint. I am hopeful that with your involvement, we can reach a satisfactory resolution to this dispute.Sincerely,.

  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We received the keys to our unit on may 13 2023 since they promised the unit was ready to be moved into. We paid a prorated rent for *** and rent for ***** On *** 15 I brought up the following issues to management: closet door doesnt stay on track, stains on ceiling, the ac doesnt blow into the bedroom due to duct issues, and the ac blower/fan is disgustingly dirty. Since then, it took them weeks to schedule a duct cleaning and they sent a technician to look at the blower; he recommended to replace the blower. Now they are sending an another technician to get a second opinion but they keep stalling and can not tell me when the technician will go. They have not fixed the other issues.My husband has COPD (they are aware) and he can not live with the dirty ac blower. So we have not been able to spend a single night in our apartment. Because of this we are paying rent in two places.I would like the ac blower to be replaced or thoroughly cleaned so we can begin to live there.

    Business Response

    Date: 06/23/2023

    Hello,

    We do apologize for any inconvenience that the household has endured based on their complaints. Residents were shown the unit before deciding to move in, they were aware of unit being a lower price on a special due to not  being in a fully renovated unit.  unfortunately due to being short staffed in maintenance it took time to send a tech to unit to solve the issues resident put in work orders on 5/12/23 day after move in, we completed on 5/15. Resident put in another work order on 5/16/23, we sent tech a week later, some of the issues were resolved except for a previous stain on the ceiling. The complaint in reference to not enough air being distributed to the bedroom is a common issue due to the construction of the air ducts. We scheduled air duct cleaning & it was completed on 6/5/23 by an outside vendor to help with the flow of the air to be distributed to the bedroom.  On 5/28 another work order was put in for the fan blower, we sent a tech on 6/7 he informed us needed to be replaced, was replaced on 6/20 & coil was cleaned as well.  We have tried to resolve the work orders based on urgency with working with 1 tech on staff in the past month at times. Unfortunately we have had 5 techs leave the company which has caused a delay in completing work orders in a timely manner for this particular resident & other residents as well. 

     

    Cordially,

    *******************************

    Assistant  Manager

    Customer Answer

    Date: 06/25/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:09/24/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was a piece missing in my circuit box that controls the power to my electricity. So part of my apartment wasn't getting electricity run to it. The maintenance man said I needed to buy the piece, which I thought was suspicious because it's their apartment, not mine, I didn't purchase it. I spent with tax $94 dollars on this piece and when I went to the management office email to ask them about reimbursement for the piece, since it's their fault I didn't have electricity to part of my apartment, they have ignored my emails. It's been over a week and over 4 emails sent them to them. I have the receipt and I want them to pay featuring this is a piece for their apartment. They lie to you, they don't tell you the full story about anything. Had I known they would be trying to stiff me with the bill, I would have made them buy it first and just give it to the guy to install. I didn't think they would be such slumdogs over $94 that they should be paying for anyways. I want it reimbursed and I want my money back.

    Business Response

    Date: 10/21/2022

    Hello,
    We do apologize if the resident did not receive proper information in reference to the washer & dryer installation process. When a resident brings their own washer & dryer they are responsible to buy the breaker & outlet connection if needed for their unit. When a resident rents our washer & dryer then we are responsible to provide any part needed to complete W & D installation. I have reached out to **************** this morning & explained the process.

    Cordially,

    *******************************

    Assistant Manager

    Office: **************

    https://www.the-village-apts.com/

  • Initial Complaint

    Date:06/15/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This horrible property management company is engaging in a ploy to fraud the residents of the community. They have created a toxic living environment by purposely having cars towed. This place has changed over to a parking pass system. However, they do not have the correct systems in place for afterhours guests or residents to receive the pass. The office stops giving passes at 4:30 Monday through Friday and 3:00 Saturday's. This horrible company has had this system in place for months and has done nothing to rectify the problem. This horrible company is in cahoots with the despicable, *************************, *********. I contend that this two companies are purposely taking advantage of the residents while padding their pockets with the monies received from towing cars without the proper authorization. This horrible company(East point) in conjunction with the despicable, All ways towing business practices need to be looked into and refunds sent to those they have frauded.

The Village at Eastpointe Apartments is NOT a BBB Accredited Business.

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