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          Business Profile

          Skin Care

          Rich & Clear Skincare Co.

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Skin Care.

          Complaints

          Need to file a complaint?

          BBB is here to help. We'll guide you through the process.

          File a Complaint

          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            01/04/2025

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            - Transaction date is August 4th 2024 - Amount of money paid is $102.00 - The business was to provide skin care products. - The nature of the dispute is that I never received my products. - Despite me reaching out to the business, they have not responded to my concern.

          • Initial Complaint

            01/03/2025

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I follow rich and clear on Instagram and they were running a special for 3 bars of African black soap for $20-something dollars. I went to their website from Instagram and purchased on 10.11.24 and I still have not received my order. I have emailed them and I called them and they didn't return a response to either.

          • Initial Complaint

            11/25/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            On November 6, 2024, I placed an order with *************************** Skin for $35.45. After waiting patiently, I emailed ************************************* on November 14, 2024, requesting my tracking number. Ten business days later, on November 20, 2024, I followed up with another email to ***************************************** for an update about my order. On November 22, 2024, I received an email stating that my item had shipped; however, the tracking information clearly shows that **** is still awaiting the item. Concerned, I reached out again on November 25, 2024, emailing *************************************, ***************************************** and ***************************************** with a screenshot demonstrating that **** has not yet received my package. Instead of a helpful response, I received a generic reply: Thanks for contacting ***************************. One of our team members should assist you shortly. Due to our high volume of emails, we ask that you allow at least ****** hours for a response. Other than that, we promise to get back to you as soon as possible. This lack of genuine communication raises serious concerns about the integrity of this company. Reviews on the BBB and other social media platforms confirm that numerous customers have faced similar issues: unresponsive support, undelivered products, and no refunds. It is becoming clear that *************************** Skin may be operating as a scam. I am requesting a full refund, as I do not trust this company or the products they offer.

          • Initial Complaint

            11/18/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I ordered products from this company on November 1 2024 in the email it said to allow 7-10 day to process it is well past that time and no product no refund and no communication from this company. So Im looking to get the money back I spent and to get this place shut down for scamming people.

          • Initial Complaint

            10/28/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Ive been waiting 3 months for my order and nothing. No response via email, IG or the number provided. Additionally, they are deleting comments on IG of me trying to reach out

          • Initial Complaint

            10/24/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Order No. #******** September 26, 2024 $14.51 Tracking number 1ZK038B30318855657 I have never received my product I emailed the company Oct.20 wanting a refund as my item never shipped they haven't reached out to me or gave me a refund

          • Initial Complaint

            10/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            On 08/13/24, I submitted an online order for 1 Tumeric Brightening Serum ($9.99) and 1 Tuneric + Kohic Hyperpigmentation Eraser Bar ($9.99). The order number given to me was #********. I received a tracking number 1ZG254A00306810498. As of today, that tracking still shows that a label was created on 08/14/24 and the next update was on 08/30/24 saying that my order in on its way. I have reached out on 2 different occasions to this company asking for a refund and have not been able to contact anyone in person. I emailed ***************************************** and also sent my concern to them via their site. I have received the automated response email but no follow up contact from any associated with the company. I have called the phone number on their site and no one ever answers. I am seeking a full refund. I do not trust any product that may be sent to me by them at this point.

          • Initial Complaint

            09/01/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered products end of June 2024 and **** have not received any products. I have reached out via email several time and they have not responded. I called the number connected to their spa, prompt says email for questions about order and you will get a response within 45 minutes . I spoke with receptionist she took all of my info and said shed pass it along and I still have heard nothing . Still have received nothing . At this point just give me my money back .

          • Initial Complaint

            08/26/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            I placed an order and paid for my order with this company for 2 **** ******* and black soap back in March 2024. I never received my order despite my ***** emails with them. I have asked for my order or a refund they have not done either and they are predominantly none responsive. They have never called to resolve and only send canned emails when they do respond.I have family members that ordered after me and they received their order. I just want my order or a refund and I will NEVER do business with them again and will encourage everyone I can to not do business with them

          • Initial Complaint

            08/25/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            7/26/2024 I purchase product from rich n clear off the website. I have not received my product I reach out by email to the support email only to get back an auto generated message stating someone will reach out. Still haven't record my product someone needs to do something regarding this company or person taking from people and not providing there products or refund there money . I have posted on there IG page as well as sent messages and email and still nothing I want my money

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

          Search for Accredited
          Businesses in this category

          Years in Business: 6

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          Contact Information

          2701 W Oakland Park Blvd # 410-2

          Oakland Park, FL 33311-1388

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          Customer Complaints Summary

          49 total complaints in the last 3 years.

          32 complaints closed in the last 12 months.

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