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Business Profile

Skin Care

Rich & Clear Skincare Co.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Skin Care.

Complaints

This profile includes complaints for Rich & Clear Skincare Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rich & Clear Skincare Co. has 3 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/17/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On February 27, 2024, I placed an order for Dark Spot Lifting Serum x 2, Turmeric + Kojic Hyperpigmentation Eraser Bar x 2 which totalled $78.73. I received an email at 10:32pm confirming that my order was received and I was given Order #******** with the following message:Order Confirmation Hey *******,Thank you for your purchase, this email confirms your order. We will send you another email as soon as your order is shipped.Please allow 7-10 business days for processing. You can follow the status of your order by clicking the button below:After 10 business days, I reached out on Instagram and they have now blocked me. I started doing more research and realised there are numerous complaints on Trust Pilot from persons who have not received their products which now leads me to believe they are scammers. Yet they continue to post daily on their social media platforms.I emailed them on March 27th requesting a refund and I have received neither a response nor my refund.

      Customer Answer

      Date: 05/28/2024

      This is an update to let you know that I had a friend visit Rich and Clear's Spa in ******* and I received my order.  They also refunded CDN$25.

    • Initial Complaint

      Date:02/06/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased skincare on December 30,2023. Order number is *******. I received a pre label tracking number by the **** in ***** ** on January 3,2024. There has been no type of movement on my order I called the office many times email dm on ig wrote on there ig page and all no answers at all I want my package or my money back.

      Customer Answer

      Date: 02/14/2024

      Hello I received my package finally over the weekend 

    • Initial Complaint

      Date:01/18/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One September 7, 2022. I ordered 5 items from Rich and Clear skincare *** which all came out to $39.59, because of a sale that was going on. I had not received my order by October the 8, 2022. I emailed to see what the status of my order was and I never received and email back, October 12, 2022 my order was delivered. I opened my package and 1 item was missing. I emailed about the missing item as well as called. As of today. January 18, 2023 I have not received a refund or a replacement. On the invoice, it looks as though someone from the company circled the item that I was missing. Possibly for evidence that I actually did not receive the item. *** called a number of times and spoken to **** the receptionist and she continues telling me the same information and that is that shes contacted them about my order and she doesnt know why I dont have it yet.

    • Initial Complaint

      Date:05/24/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a order on May 2 , my debit card was charged the full amount. When my products arrived I was missing 2 bottles of *************** moisturizing cream. I inquired about my missing products with *******************. On May 7th she stated my request was sent to support team for review and I would be contacted with results. I provided pictures of my invoice and was told the products might be back ordered. I was still charged for product that I didn't receive. It has been several days and no response from the company. Order # *****

      Business Response

      Date: 05/28/2022

      Hi ******, 

       

      We apologize for the mishap in your order. We are a small yet mighty brand and I have required your moisturizers for shipment today. The ew order #***** and you should be able to follow the tracking via your email address. 

      Customer Answer

      Date: 06/01/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Rich & Clear Skincare Co. is NOT a BBB Accredited Business.

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