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Business Profile

Closet Organizers

ClosetMaid Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Closet Organizers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 21, 2024 I spent over $1400 at ********** in **********, ****** for Closetmaid closet shelving and drawer systems for a 3 closet renovation. Included in that purchase were 36 Closetmaid Selectives (model ONLY sold exclusively to ********** store per ****/Closetmaid company) drawers ranging from $36-$59/each. The remodel project took longer than anticipated and the drawer portion were not started until late May 2024. At that time, it was determined that every hardware package that was included with each cabinet was missing (4) required cam locks/connectors needed to put the drawers together. I went back to ********** where they were purchased, and their customer service said I needed to contact ****/Closetmaid directly. I have been emailing **** customer service back and forth regarding this purchase, of which I no longer have the original receipt or multiple boxes for anymore, but offered to send the CC statement that has the purchase from **********, which again is the only location that sells these items, and have sent pictures of the cabinets in pieces in my living room, as well as pictures of the instruction book and item number that I need a total of 144 of to finish the drawers. The company also stated that they do not ship to ******, where I purchased the items from. I even offered to have them send to a different house in the continental ** and I would pay to have them shipped to ******. I have asked for the size of the piece of hardware so that I can go find them and purchase them through a different company. Receiving no responses to these requests. They continue to ask for additional evidence to find out what went wrong with their company, not how to fix my issues with their products. I've attached the email correspondence, along with evidence I have already sent to them.

ClosetMaid Corporation is NOT a BBB Accredited Business.

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