ComplaintsforSauer & Sons Construction Inc.

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  November 17, 2022, I hired Sauer and Sons Construction, **** to enclose my patio. The work was completed at the end of February 2023. Immediately, the rainy season arrived and the roof leaked as if there was no roof. I made several attempts to contact the firm and did not obtain a response until I stated, "I am filing a complaint with the county." The firm conducted several visits and said the issue was handled. This issue continued and at that point I contacted the ********************************************************). Their response was the work identified in your complaint does not require a license from this department. As such we have no jurisdiction to investigate. I filed a complaint with *********************************************** They were of no help as well. I paid all of the permitting fee, blue prints and hired a licensed contractor as the county highly recommended. As of March 28,2024, the roof is still leaking. The firm said someone would come out April 4th or 5th. No visit from them. I paid $10,700.00 at the completion of the task and my roof is still leaking. I simply want this issue resolved. Why hire a licensed contractor, if the departments making me hire licensed contractors have no control.

  Business response

  04/10/2024

  Good Morning, 

  We made several site visits to address *************************************** leak previously, even though he is now out of his labor warranty with Sauer and Sons Construction **** On 2/5/2024 our complaint *************************************** made with the county was closed out because the issue had been resolved from an email we received from *************************************** "It appears everything is working fine I've had two major storms since ******** was out here and I have not discovered any leaks whatsoever so at this point I would think the issue has been handled." 

  On 3/28/2024 *************************************** sent us an email that he had a leak. The picture that was provided has also been provided in this response. We responded to his email immediately and let him know we would be out next week to address. On 4/2/2024 he sent us an email following up on that appointment, 9 minutes later our general manager sent him a message letting him know he will be in the area on Thursday 4/4/2024 in the afternoon and with the expected rainy weather we were to receive on Wednesday 4/3/2024 we did not want to try to repair because it would not have enough time to dry before the rain began. We did not receive an email back from ***************************************.

  Our general manager still made a site visit to *************************************** residence on Thursday 4/4/2024 and addressed his leak. Since Thursday 4/4/2024 we have had absolutely no rain in the area for a leak to develop. On 4/9/2024 @ 4:50 pm, *************************************** sent us an email "following up on someone repairing this leak" which we responded to his email on 4/10/2024 @ 9:07 AM, informing him that our general manager addresses the leak last week on 4/4/2024 and that we addressed the leak but have not received any rain since and that our general manager had used the roller seal from before and even touched up a few spots just in case. 

  Sincerely, 

  Sauer and Sons Team 

   

  Customer response

  04/10/2024

   
  Complaint: 21552926
  
  I am rejecting this response because: *********** represents it is a high quality product and appears to guarantee its work. I spend a large amount of money on this project and to be told I am outside the labor warranty is unacceptable. In my view, the craftsmanship should always be covered. I have wasted over a year of my time handling this issue. I do not believe it should have been an issue at all. As a homeowner, I want what I pay for to be completed properly and worth the expense. Although, the firm has come out several times, the problem is still there. There has not been any precipitation since last week. I guest I must await the next storm to determine the status of the task. No matter the outcome, this is crazy that I have been dealing with this issue since February 2023! I also request a partial refund in the amount of $2,500.00, due to the stress, time and difficulty of arranging my schedule to accommodate the firm. I am probably going have to find a different company to come and correct what Sauer and Sons cannot seem to correct!
  
  Sincerely,
  
  *****************************

  Business response

  04/11/2024

  Good Morning, 

  We are as well rejecting your response because you have stated in email to us directly that the issue had been resolved along with your final inspection passing with the County on 1/23/2023 and your permit being CO'd. As per your contract that you signed with Sauer and Sons Construction, it states a 1 year labor warranty. Your labor warranty was up in Jan 2024. Since then we have made 3 additional site visits to your residence since your warranty has expired, free of charge, to address your leak concerns because we do in fact stand behind our workmanship and want to address any concerns you may have after the project has been completed. 

  On Feb 5th 2024, you stated in an email to us directly "It appears everything is working fine I've had two major storms since ******** was out here and I have not discovered any leaks whatsoever so at this point I would think the issue has been handled." which is another reason we are rejecting your response. We have informed you that site visits are / were being scheduled with no return correspondence from you. We have also informed you that if a leak arises to reach out to us directly and we can have it addressed promptly, which you did on March 27 2024 and we informed you that we would be out the following week. April 2nd 2024 our general manager responded to your email about the rain for Wed, April 3rd and wanted to wait before he came back out. April 4th 2024 our general manager made his site visit, we informed you via email April 10 2024 of what was addressed, with no response back from you. 

  If you read the back of your contract or under the Terms and Conditions link on our proposals, it states no refunds, therefore you will not be receiving a refund while we have actively tried to resolve this matter for you! You stated in your rejection response "I want what I pay for to be completed properly and worth the expense" which we have stood by our our end. The enclosure we constructed is usable, and the last picture you submitted to us directly had 1 little droplet of water but we have not received any rain since it was addressed on April 4 2024. 

  Your statement of "arranging my schedule to accommodate the firm" is also incorrect as previously we scheduled site visits on your days off (Friday's) and you have not been present for our last few site visits while our general manager was due to your work schedule. As we have stated before to you, please reach out to us directly if you have any issues and we will be happy to assist you. With the rain we are supposed to receive today, April 11 2024, please submit pictures and / or videos to our email so we can document and resolve this matter. 

  Sincerely, 

  Sauer and Sons Team 

  Customer response

  04/21/2024

  This is how it works for a consumer that has followed all of the rules? I spent hard earn money on what was supposed to be a professional job, and I have spent hours and days attempting to receive what I paid for! I am not satisfied at all! All of the agencies that are designed to help the consumer has failed me! I wasted over $10,000.00 on that firm. This is not the last of this issue! I am not taking this! I wasted more time dealing with the BBB!

• Initial Complaint

  12/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The gutter across the back of the house had to be cut to install a ************ ,the end of both the existing gutter and sure gutter were capped off but were not sealed well enough to keep them from leaking.I contacted this sauer @sons and talked to ****** explaining the problem she told me they were very busy and would get to correcting the leak when they could. I waited several months but nothing took place .I called again around early Oct and spoke to ****** again and she was very rude ,she then said they would need at least forty eight hours with no rain before they could seal the leaks.From early october to today there has been many weeks of no rain .The job was the building of a screened enclosureon the back of my house which I paid them

  Business response

  01/26/2024

  We are in direct contact with the homeowner regarding their service request. Their service has been addressed and completed with the homeowner. 

   

• Initial Complaint

  12/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They started screening in my front porch on October 31st and were done on November 3rd. I told him before they were finished are they going to replace this pole that was dented? They just painted it the next Them the gaps are too big under the doors. It's a whole inch. But first I said they were going to fix it and they said they're not going to do it then they said they would send somebody again but nobody ever showed up. They made up that they aren't responsible for it because of some red trash can that doesn't exist.

• Initial Complaint

  05/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Contract signed August,2021 to build a 20 x 26 screened patio. Plans were drawn up and approved. The screened patio was not built according to the contract. Ceiling panels are rippled. It floods when it rains. I was told that I should dig a trench to improve drainage, but there's no standing water. Water is trapped inside due to poor construction.

  Business response

  06/27/2022

  Business Response /* (1000, 5, 2022/05/11) */ Hello Miss *****, As we have discussed with you, the water issue you are having is not related to the construction of your new screen enclosure. The elevation of the grounds around the area of your screen room needs to be addressed with a landscaper in order for the water to be properly drain away from the enclosure. If you complete the landscaping issues around the enclosure and are still having issues please reach out to us to see if we need to do anything further for you. Consumer Response /* (3000, 7, 2022/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Unfortunately when it rains the water is trapped inside the screen room. There is no standing water around the structure. The rippled ceiling panels are not acceptable. Business Response /* (4000, 11, 2022/06/06) */ Hello ********, Regarding our last response to your water issue the work that we completed is not related to the screen room and birdcage with concrete that we installed. We informed you over the phone and in person that you need to hire a landscaper to come out and try and level that dirt out from where you had the tree removed since that is not part of our scope of work. We even sent a guy out to help level out the excess dirt to see if it helps. The dirt elevation is higher than the slab that we poured. Concrete does not absorb water, therefore it will sit. We let you know, to contact a landscaper to address the issue around the enclosure and if you were still having issues with standing water to please reach out to us and we will see what we need to do to further assist you. Now regarding the panels rippling, we reached out to the manufacturer of those panels and also informed you about their response over the phone. The manufacture has a warranty on their panels but they said the rippling is sometimes part of the manufacturing process and they do not replace them unless they start to delaminate which your panels are not. Please let us know if there is anything we can do to further assist you. Consumer Response /* (4200, 13, 2022/06/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) The ceilings panels are rippled. Compare having warped panelling but they still do their job.,So it's left in place.IT STILL DOESN'T LOOK GOOD. I will have the work done on the surrounding ground. I will contact you if the flooding problem continues and take pictures every time it floods.

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