Business ProfileforBlocker's Furniture and Carpets Inc

Purchased Premium, High-End six-piece Flexsteel Sectional Sofa on 07/25/2023 for total of $5,623.86 from Blockers Furniture of Ocala, *******. It was delivered Damaged/Defective on 11/09/2023. Upon delivery, I told the Blockers delivery men that the one recliner did not appear to line up correctly with the other sectional pieces and showed them a gap between the sections. They would not take the sofa back. The feet were also bent. It appeared to have possibly been dropped at some point. I emailed ********************* at Blockers photos of the damaged feet and the misaligned sections. It has now been eight months since delivery and Blockers Furniture has not been able to properly repair the damaged/defective sofa which should have been and wasnt shipped back to the manufacturer immediately. I was instead made to go through an extremely lengthy, monotonous repair process, which has been nothing less than a roller coaster ride of their many delayed responses and ignored emails, phone calls and voicemails that I made to Blockers employees. I am now left with a broken sofa that Blockers has been unable to properly repair. It still has the same defects as it initially did and is not what I paid for. They have ceased responding to me. To top that off, when their repairman ***** was out the second time, he jerked and pulled on the back of the sofa unprofessionally and aggressively and I heard it crack. The one recliner is now making a clacking noise when putting it back into the upward position. Im not sure how long the sofa will be operable at this point. I made them a written offer for resolution and it was dismissed without a proper response. I have made more than a good faith effort with Blockers to resolve this issue. This was supposed to be a premium, high-end custom order, which turned out to feel and look more like Bargain Outlet furniture. Detailed notes and photos are attached.