ComplaintsforJenkins Auto Group

• Initial Complaint

  06/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle was taken in for oil leak from oil feed/return lines to turbo. Dealership said cab is supposed to come off for the repair and also the recommended repair procedure by GM(charged book time) but technician didn't do it. Vehicle was given back to us on 4/25 after business hours. On way home I noticed a slight whistling/squealing sound. Next morning we left to pick up a camper in ******** and noise got worse. Tried calling service advisor who said he'd be available but never answered. No one would answer or call back so wife took it back on 4/29. Tech said it was an exhaust leak from a loose clamp. Dropped it off again then they said it was a gasket(part#********). Tech replaced that and still had same noise. Tech then said it is the turbo. Service advisor was trying to leave before tech was done and demanded that we pay for the repairs before it's finished or we can't pick it up so we paid the $5,334.95 in full. Tech finished and same noise was still there. The next day he tried replacing exhaust manifold gaskets but still had the same noise. The tech brought it to pick me up on his test drive and said he stopped by his house and now thinks it's the passenger side up pipe to the turbo but at this point we were moving out of state the next day which the dealership knew before we brought it. The next morning I messaged the tech because the check engine light came on with code P026D-00 and also EBCM codes. Tech told me that it's probably from him having to remove the nox sensor so many times but I that I could clear it and should be fine. Light has come on with same code several times. Took to another dealership in ******** but they need 9 hours of labor to teardown and diagnose the noise properly. They found several bolts tech from Jenkins left under hood on cowl. I found a bolt and gasket laying on frame under the master cylinder area. No check engine light or any noises prior to leak repair now after the tech worked on it we check engine light & coolant leak

  

  Business response

  06/20/2024

  Thank you Mr. ********* for bringing your concern to our attention. Would you please state which Jenkins dealership you are referring to? 

  Customer response

  06/20/2024

   
  Complaint: 21873720
  
  I am rejecting this response because:

  I attached the repair orders that show exactly what dealership it is but if the documents didn't upload please let me know. It is Jenkins Chevrolet of Venice Florida 
  
  Sincerely,
  
  *****************************

  

  Business response

  06/24/2024

  ********************** brought his vehicle in with Turbo issues. The customer complained that there was a high-pitched squeal noise which increased with engine speed. The turbo in the vehicle at that time was a rebuilt model from a shop in *********. The diagnosis was to replace the turbocharger in which the customer approved. The tech replaced all seals, clamps, fasteners,and cleaned and degreased valleys.  After the replacement the customer complained that the squeal was still present. We diagnosed and discovered a leak in both right and left manifolds. We replaced both gaskets and re-tapped multiple manifold bolts. The customer was not charged for the diagnosis or the replacement of the manifolds.  The technician diagnosed the downpipe was leaking and needed to be replaced. The customer elected to take the vehicle against better judgement and drove the vehicle to ********. The customer took the vehicle to *********************** Auto, and we paid for the diagnosis. The diagnosis confirmed what we had told the customer previously and that was that the downpipe was leaking and needed to be replaced.  Our General Manager has spoken to the customer and informed him that if anything faulty with our workmanship was found, we will take care of it. We have not heard from him until now. 

  Thank you.

  Customer response

  06/24/2024

   
  Complaint: 21873720
  
  I am rejecting this response because:

  First of all the dealership was made well aware of the fact that we were moving out of state prior to us bringing it there in the first place and if it wouldn't have sat untouched for several days maybe they wouldn't have had to cut corners on repairs and could've removed the cab as recommended by GM service information but that was not done. We only left for ******** after numerous failed diagnosis attempts by the technician at Jenkins Chevrolet because he brought it back to us the night before we were leaving. He drove to our house on his test drive after hours and said that he had to stop at his house on the way because the noise was still there and said that it's the up pipe (even sent a text message to me with a used one on eBay)that is leaking and that we should have no issues driving it to ********. I had to message the technician the next morning because after it came back this time it now it also had a check engine light on that wasn't an issue prior. Told him the codes and he said it was more than likely the nox sensor because he had the turbo out several times. Clearly no one at the dealership is on the same page or is trying to lie about everything because *********************** didn't complete diagnosis that the downpipe is bad they said it needs to be removed to diagnose properly. The service manager and general manager at Jenkins continue to say the downpipe but their technician said up pipe. We took it in originally because it had an oil leak from the turbo return line after a used turbo was installed by another dealership prior to purchasing the truck. The turbo/truck didn't have any noises prior to them replacing oil and coolant lines but started immediately after we picked it up. We took it back to them again and we were told that it's just an exhaust leak from a loose clamp and if we dropped it off they could get it done once it was cooled off but then it was said that it was seal/gasket to the turbo(which I even drove to another dealership to pickup the part for them). Then that didn't fix it(misdiagnosis #1). Then we were told the turbo was causing it and needed to be replaced which the technician tested it and told us it was good when he had it off for oil/coolant line replacement. He replaced the turbo and wasn't finished before the service advisor had to leave so they required us to pay prior to it being finished and yet again that didn't fix it (misdiagnosis #2). Truck never left the shop because technician new the noise was still the same and tried replacing manifold gaskets and yet again still didn't fix it(misdiagnosis #3). My response time is up so if more information is needed feel free to call me 
  
  Sincerely,
  
  *****************************

  Customer response

  06/25/2024

  Tell us why here...Not sure what information you need clarification on because the email I received said insert points here. I attached a few pictures of invoices and typed summary of what happened. The repair order for the turbo replacement states that it was replaced for the noise and that the technician test drove it after to verify that it fixed it however that is incorrect because the service advisor typed that while the technician was still working on it because the service advisor was going to be leaving for the day and forced us to pay for it before it was done or they wouldn't release it to us until Monday. The technician knew that the turbo repair didn't fix the concern which is why he continued to replace the manifold gaskets at no charge but that didn't fix it either and returned the vehicle to us the night before we moved out of state.(The truck never left their shop after the turbo replacement and if you look at the date on the manifold gaskets repair order it's dated for after we were already moved to ******** because they created it only after I called and asked them for documentation on the additional parts the technician unsuccessfully tried replacing to fix it). If there's anything at all you need to help clarify the issues here please call me at *************.
  Thanks,
  *************************;

  Customer response

  06/25/2024

  I attempted to attach documents but I don't think they are sending for some reason. Is there an email I can send them to in order to make sure you are receiving them 

  

  Business response

  07/02/2024

  ********************** was advised when he took delivery of his truck, which was over ******* miles on, that it still had issues with a leak in the downpipe. He took the vehicle and drove it another ***** miles to ********. ********************** called and spoke to the service manager at Jenkins Chevrolet of Venice, who agreed to cover a diagnosis fee at his new location after he had moved out of ********  When he took the truck to *********************** on 6/14/2024, they advised that there was a coolant leak from the rubber EGR hose (not related) and soot on the back passenger cylinder head (from previous repairs).  They recommended removing the downpipe for further diagnosis (we have already confirmed a leak in the downpipe and given this information to **********************.)  Jenkins Chevrolet of Venice paid the 1.0 diagnosis fee from *********************** for **********************. We also explained to him that if *********************** is able to find us mechanically at fault, we would take care of the repair. ********************** picked up his vehicle from ***********************, and we have not heard anything further from him or ***********************. We replaced faulty parts and gave diagnoses along the way, keeping ********************** in constant communication with the technician working on his truck, including photos,after-hours texts, and delivery of his truck.
  We want to reiterate our commitment to addressing any proven mechanical faults. We have not been shown or told of any such proof in ************************** case, but we remain ready to stand by our repairs and our customers.
  

  Customer response

  07/02/2024

   
  Complaint: 21873720
  
  I am rejecting this response because:

  First of all the amount of miles on the truck are not relevant. This complaint and issue is because the "squeal" noise was misdiagnosed as first a gasket, then the turbo then manifold gaskets. We were charged before the repair was completed and the truck was brought back to us with the same problem the night before we had to leave and actually with more problems because we didn't have a check engine light on before it being there and did when we got it back which the technician said himself it's probably from him having to take the nox sensor out so many times. As for us being advised not to take it or anything else is a complete lie because the service manager and service advisor didn't even realize that it wasn't fixed until I called them asking for the rest of the paperwork and they both said they had no idea the turbo didn't fix it. Clearly whoever is replying on behalf of Jenkins Chevrolet doesn't have the whole story. I am happy to speak with them if they'd like to arrange a recorded phone call so they can have all the facts before refunding our money spent on parts that DIDN'T fix the concern. 
  
  Sincerely,
  
  *****************************

  

  Business response

  07/03/2024

  Good afternoon,
  As requested by the customer,*************************, our GM, would like to speak with ********************** on Monday July 8th at 1:00 p.m. (Eastern).

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I made an appointment with Jenkins Chevrolet in March; it took them 2 months to finally get my 2010 Equinox Vehicle in the shop. My dash indicated that ABS lights, and engine lights were on and also when the key was left in the ignition it would start on its own. I took my vehicle in on May 17th my appointment date. The cost of the repair was quoted at approximately $1600. It took 2 weeks after making an appointment to find out what the problem was. **** the service manager never returned calls made several attempts when asked about the status of my vehicle. Finally on May 28th after **** informed us again it would be more money and the part had to be reordered. I finally spoke to ****** and told her that I am picking up my vehicle after they had it for 10 days with no rental car. Charged me for diagnostic for $200 which should have been refunded after all the issues and mistakes that made. I picked up my vehicle and paid for the diagnostic and went to the place where I bought the car. They are charging me half the price that Jenkins quoted me. I am very disappointed at the lack of communication and how unprofessional they were when my husband when he was trying to explain to **** the issues we were having. I will never go back to Jenkins Chevrolet with the lack of experience with my vehicle.

  

  Business response

  06/06/2024

  Good afternoon,
  
  Thank you for bringing your concerns to our attention. We strive to take excellent care of our customers.
  
  We have spoken with the customer and offered her the $200.00 reimbursement for the diagnosis fee. Upon receiving the receipt of her rental car, we will reimburse her for that charge as well.
  
  Thank you,
  Jenkins Chevrolet of Venice

  Customer response

  06/17/2024

  Jenkins communicated with me about a $200 check that would mail. Not sure if they mailed it or not?  Can you check please?

  ******************

  **********, *******; 34286

  I am not going to pursue the rental reimbursement

  Customer response

  06/17/2024

  Date Sent: 6/17/2024 2:04:47 PM
  

  Jenkins communicated with me about a $200 check that would mail. Not sure if they mailed it or not?  Can you check please?

  ******************

  **********, *******; 34286

  I am not going to pursue the rental reimbursement

  

  Business response

  06/17/2024

  ****************** check was mailed on Friday June 14th. She should receive it any day now. She also denied reimbursement for her rental car as she did not have the receipt we asked her to provide.

  Thank you,

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a car on 10 May 24. I was told the car would be available on the 11 Mar 24 but needed to go through a service by the company on 11 May 24. I came to collect the car on the 12 May 24 ( being nice I gave them an extra 24 hours to get it together) only to be told that it was unavailable as they got the car in late and got guaranteed the car would be available on the 13 May 24. This was already a huge annoyance as it was effecting my ability to drive into work, but I agreed as I was guaranteed that my car would be available on the 13 May 24. On the 13 May 24, I got a phone call that the car was still not available, because it needed new tires and they did not order them in time (despite me telling them when I bought the car that it needed new tires), and that it would once again be available the next day (13 May 24). I have been lied to twice, so I asked instead for a refund to the car so I could purchase a car from a reputable company that delivers on their promises and was refused. The accommodations they offered did not fit my needs or wants, they were honestly, a joke and embarrassing. I have had to call out of work multiple days because the car that I BOUGHT and paid for has not been delivered for 4 days and instead they lied to me about how they were unable to refund my money. I want my money back. I did not pay for a car that they are completely unable to deliver. I was also promised a follow up phone call today, 13 May 24 that I never received (lie 3).

  

  Business response

  05/14/2024

  To Whom it may concern:

  This vehicle was a dealer trade from our sister store. We received it on a Saturday at 5:00pm. Service closes at 6pm. So the inspection was not able to be done until Monday.  She wanted to pick it up on ****** ******** is closed on ******'s). We did give her a loaner which is an explorer which is the same size as the vehicle she purchased. We put in the vehicle a brand new battery, front brakes,rear brakes, filters, alignment, rotate and balance, oil change, wipers and she needed 3 new tires. Everything we could do was done on Monday. The only thing missing was the 3 tires that were arriving Tuesday. Once the new tires are put on then we can do the alignment. The vehicle still needed to have the mandatory inspection done to it. The vehicle will be done by end of day today. However the customer messaged ****** last night that she wants to back out of the deal.We are willing to refund her any money she has paid upon return of our loaner vehicle. Please let us know if you have any further questions.
  
  
  *******************************

  Service Manager

• Initial Complaint

  05/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On March 30th, 2024 I had my 2020 Tuscon towed to Jenkins Hyundia in Jacksonville, **. The dealership stated that my oil plug fell out and I needed a new engine quoting me over 12k. They stated that whoever did the last oil change was at fault. I bought the vehicle in Sep/Oct 2023. I.changednthe oil in Nov. 2023. I took my vehicle to Jenkins Hyundia in Jan/Feb 2024 for recalls. They did not inspect the vehicle. The dealership is stating it's not under warranty. I called Valvoline claims. They came to inspect the vehicle for the claim, but the oil plug was replaced, oil put in engine, and service had cleaned the undercarriage. ********* automatically denied based on see this and evidence cleaned. I was upset and went to the dealership because you cannot get them by phone hardly. They refuse to use the warranty or take responsibility. I asked about a loaner since they have had my vehicle so long. They stated they do not do loaner cars and to call enterprise. They had me place 8.5k down for engine before they even ordered it. I was told ******* decides warranty, but ******* told me me the dealership is the decision maker. The situation is horrible because the service workers don't want to help you.

  

  Business response

  05/10/2024

  To Whom it may concern:

  Guest had Oil changed at Valvoline 6 or more months ago, car was towed in with no drain plug no oil,  We summited to Hyundai they declined repairs.
  They tried Valvoline they denied there claim also.
  She has filed a case with Hyundai which we have answered ,and  gave us a 1 star ****** review. They are paying us to replace the engine. Which we discounted to try to help them.   
  We have done everything to help Her and Her wife.  

  *****************************
  Service Manager

  Jenkins Hyundai of Jacksonville

  Customer response

  05/10/2024

   
  Complaint: 21679182
  
  I am rejecting this response because: ******* Consumer will on listen to the dealership, not complete and actual investigation. My wife and I also never submitted a ****** Review. They didn't offer a discount but honored the original estimate. Facts are very important. 
  
  Sincerely,
  
  ***************************

  

  Business response

  05/14/2024

  We got the customer the complete engine for the cost of the short block, the only way to do that was to discount the price.  We can only go by what Hyundai says and they denied the engine due to outside influence. The Customer needs to  contact vavoline,that is where they got the oil change.

  Customer response

  05/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2020 Kia ****** through Jenkins Kia of Gainesville... I received a recall notice and brought the car to them to repair, it was the side airbags they said they would do diagnostic. After the diagnostic they said it wasn't the side airbags it was the passenger airbag and it wasn't covered by the recall.. I also told them to do the oil and they said they did... A few weeks later a repair service light came on.. so I brought it to RPM in ******** FL to find out what is going on, the mechanic said it was the side airbags and the service light was on because it needed a oil change...the invoice they gave me wasn't even to my car not even the vin# or tag The names of everyone I have spoken to which seems to not know what is going on.Manager - ******************************* ***************************** *************************

  

  Business response

  05/09/2024

  We did do an oil change on 3/12/24. ***** was her advisor. You can see all the services she declined because we outlined them on the repair order. She came back on 3/25/24 because the airbag light came on and **** helped her. **** was correct she did not have coverage because she was over ****** miles. *** original advisor put on the repair order she had ****** miles but she does not.  Her car has ****** miles so its 8k over basic warranty however I am good willing it for her. To good will means we do a one time complimentary coverage of the part and labor. She has my my direct cell phone number. I told her I will order the part for her and call her back to let her know the *** on it. It is 6-8 weeks out.  I will also provide her with a loaner vehicle while the car is being repaired. Also, she did have an oil change done but for all the inconvenience I have placed another oil change/tire rotation complimentary on her account with us. When I called her yesterday, she was very happy.  

  *******************************
  Jenkins KIA of Gainesville
  Service Manager

   

  
  

  Customer response

  05/19/2024

  *** did call me and say it was a mistake on they're end and said they were ordering the parts right then and assured me that it will be early in the week. 

  It's been almost 2wks and have not heard anything..im calling them in the morning.

  Customer response

  05/20/2024

  Date Sent: 5/19/2024 10:30:53 PM
  

  Kia did call me and say it was a mistake on they're end and said they were ordering the parts right then and assured me that it will be early in the week. 

  It's been almost 2wks and have not heard anything..im calling them in the morning.

  

  Business response

  05/22/2024

  Hello,
  
  Thank you for reaching out to us regarding your experience with Jenkins Kia of Gainesville. We apologize for any inconvenience you may have encountered with the recall notice and subsequent repair. It is important to ensure the safety of your vehicle and we understand your frustration.
  
  We recommend following up with Jenkins Kia of Gainesville regarding parts ordered. Additionally, RPM in ******** FL should be able to provide insight into the repair service light that came on after your visit to Jenkins Kia of Gainesville.
  
  If you need further assistance or have any other concerns, please feel free to contact us.
  
  Thank you for bringing this matter to our attention.
  

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  04/17 dropped off my 2004 Elantra to get diagnosed and also repaired that day 04/18 Got the diagnosis after the shop was open for 8 hours CV Joint replacement, flushes, muffler, and the door handle. I also asked for the quote for the window tinting to be complete. The CV Axle was previously replaced so I needed time to reach out to that repair shop and see how the warranty would be handled I explained this and declined it for that day due to this issue. I approved the door handle. They said I would have to pay for the part to be ordered. I said send me the invoice or call me and I will pay it. They said they could not look at my car for the tinting it would have to come back on Monday for the estimate. It was there all day. Again, No response, and no invoice. I asked what time Monday, no response. 04/18-6pm Texted asking when would I receive the text to pay for the part? Service Manager said she would do it Saturday - wait another day and push back the delivery of the part. I was hesitant on the follow through and received a **** reply that she would in fact do it Saturday.04/19 - Saturday comes and no invoice. I email the department and no invoice. 04/22- Receive a message from the Parts Manager it will take 2-3 days to get the door handle. Then I response it is here. I ask for the text message to pay for it and let's get the appointment scheduled. Since it has taken so long I can do the CV Axle and the door handle. No response. 04/23 - No follow up. My son is driving a car that needs a vital repair and they refuse to or lack of attention are not following up for a paying customer to get scheduled. All I want is to be able to schedule my appointment and have the work completed. I am a paying customer and this is now the 6th day with no response. I would like to have the work scheduled for the CV Axle $203.04 after tax, the Door handle and installation: ******, and the *** Cleaning $85.50 after tax, and the window tint that was not scheduled

  

  Business response

  04/29/2024

  Based on the circumstances surrounding ******************* departure from the organization as an employee as well as her written denial that she wanted no repairs to be conducted on her vehicles by our organization.  We have elected to honor that request and we will not be continuing with *************** as a customer. 

• Initial Complaint

  04/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My doughter purchased a new Chevrolet Blazer 2 and one half years ago from Jenkins Chevrolet in ****** **. The vehicle was to be equiped with heated seats . When she took possession of the vehicle the heated seats were non functional because of missing parts. The solution was to take the car and the dealership would order the parts and resolve the issue. After 2 and one half years the parts have not been obtained and the dealer states they are on order. This is hard to believe since new Blazers are equiped with functioal heated seats. Why the delay and how is it resolved?

  

  Business response

  04/03/2024

  The Customer Relations Manager at our ***** ****** location spoke directly with the customer's father on 4/01/2024.  The items were on back order for a very long time.  They are now in stock and in the store.  The customer is set up for install on May 6th @830am.  The customer's father was pleased with this resolution and is ok with the date of install.  We hope this resolves any pending issues for the customer. 

• Initial Complaint

  03/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to this dealership and bought a 2020 *** sportage, my total finance amount was around $27k. The entire process has been beyond stressful. The dealership has lied to me several times including saying my loan was funded, that they received the money and everything was good to go. I also had to go back in and request a new copy of my contract because mine was cut off and didnt even include the lender information. Then I get harassed to call the finance company to complete a phone interview but was assured the loan was funded and this didnt impact that at all. I called and did the interview and was told by the finance company (*** ******** that everything was good to go and Id receive my welcome letter soon. Then today (a month and a half after signing papers) the dealership employees SHOWED UP ON MY DOOR STEP, telling me I had to complete the interview. I told them I had done that already but we called the finance company anyway. Turns out the dealership never followed up with them and didnt send the contract back to them to complete the funding (my car payment is due in 4 days mind you). They said I should get a ******************************************************************************** to make my first payment but I am going out of town and dont want a late payment on my credit. The entire process has been a joke and I regret ever going to this dealership.

  

  Business response

  03/13/2024

  There has been some confusion between the lender and ** and the customer.  We attempted to reach the customer via their phones and email, only to find that our dealership number has been blocked by the customer.  The Customer Relations Manager reached out to the customer via her personal cell phone, which was not blocked.  So we made contact yesterday, apologized for all of the confusion with the lender and let the customer know that we have made their first payment of $560.  We believe this complaint is now resolved and the customers are satisfied.

• Initial Complaint

  01/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In May of 2023 I began having problems with my Kia ******* I took my car to Jenkins Kia of Gainesville and they told me that I would need new spark plugs and an fuel pump. I paid the diagnostics fee and rook my car to another mechanic and got the work done. The car was still doing the same thing. So I took it back to *** and they told me I needed a new engine and would be best if i traded the car in. I paid another diagnostics fee and left with the car. The car remained parked until November. I then called Jenkins *** of ***** to get a quote on an engine for the car. I was told that the engine was no longer available and that my car had an lifetime warranty on the engine. I then took the car back to Jenkins Kia of Gainesville and they also assured that it had an warranty. But a week later I was contacted and told that the warranty didnt cover the part of the engine that was messed up. So they suggested that the valves in the engine be replaced and that would fix the problem. I paid $2600 to have that done. I picked up the car and drove it maybe 10 miles home only for the same problem to be happening. So the next day I took the car back and a few days later was told that I needed a new fuel pump and it would be $775. I paid the $775 and had the work completed and picked up the car only to have to take it back the next day because of the same problem. A few days later I was told that it was another problem with the power train control module which the parts are $1200 and the labor another $800. Which will not guarantee that it will be fixed but it should get them into the direction. So overall they're guessing while I continue to spend money.

  

  Business response

  02/05/2024

  We appreciate the opportunity to address the concerns raised by the customer regarding their 2022 Leaf on 1/2/2024. Our service team conducted a comprehensive diagnostic, which at that time revealed no issues with the vehicle.
  
  To accommodate the customer during this process, we provided a service loaner. When the loaner needed to be returned, our sales team personally drove the 2022 Leaf to the customer's location and retrieved the loaner. It's important to note that the customer's vehicle was not towed to or from our dealership.

  
  While we understand the customer's experience *** have been inconvenient, we must clarify that reimbursement for towing is not applicable in this case, as the customer did not incur towing expenses to or from our facility and that is typically the responsibility of the owner of the vehicle

  Customer response

  02/05/2024

   
  Complaint: 21209379
  
  I am rejecting this response because: my car is an optima & not a leaf. Nor did I receive a loaner. 
  
  Sincerely,
  
  ***************************

  

  Business response

  02/09/2024

  Thank you for the opportunity to respond to the customer's complaint.  The general manager and the service manager are currently working with the customer to help her get out of her current vehicle into a newer vehicle.  We are hoping this will resolve the issues and provide her with satisfaction.  Which is always our goal. 

  Customer response

  02/24/2024

  Thanks for the offer but I dont want another *** to pay for. If I have to go through all of this Ill just take my loss and go to another dealership. 

  Customer response

  02/26/2024

  Date Sent: 2/24/2024 6:19:40 AM
  Thanks for the offer but I dont want another *** to pay for. If I have to go through all of this Ill just take my loss and go to another dealership. 

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Bought new vehicle and extended warranty from dealership in October of 2021, brought vehicle in with a problem with ignition about 6 or 8 months ago, with under 36k miles well within the manufacturer's warranty, they had truck for almost a week, I was told because they were shorthanded and didn't have mechanics, so the mechanic they assigned it to wasn't done with the first one he was working on, didn't repair it, just sprayed the ignition with wd40 then gave it back saying the tech couldn't find a problem., now that problem caused another and now that I'm over mileage, warranty does not cover the breakdown caused by the initial item that was broke back in the beginning. If they had repaired, it right the first time we wouldn't be having this problem today.

  

  Business response

  01/25/2024

  The General Manager has reached out to this customer directly in the past few days and he has offered to repair the vehicle as a Good Faith for the customer.  This should resolve the complaint in its entirety.  Thank you for the opportunity to address this customer's concern and resolve their issue. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩