ComplaintsforJenkins Auto Group

• Initial Complaint

  09/09/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My car started idling rough and the check engine light (CEL) came on. I had it towed to the dealership to prevent further damage to the engine in case of a major issue. The codes from the CEL stated there was a timing issue. After they had my car for a week they called me and asked for my service records and at that time I asked what was wrong with my car. The only answer I got was that it needed a new engine. I continued to call to find out what was wrong and what they found during diagnosing the issue. It took another 3 days before my question was answered but the service technician told me that they had verified it was a stretched timing chain. They then submitted a claim to Hyundai for warranty work which was denied due to mileage and the technician putting on the submission that the engine was extremely neglected. I do some of the oil changes myself so I didn't have full records. I spoke to a service manager and he said the pictures of my oil looked like brownie batter yet my oil was never drained or replaced there. I took my car home because the dealership stated it would be $4,000 - $5,000 for a new engine and after a quick Google search found that the issue was most likely due to a variable valve timing (VVT) solenoid that was dirty or faulty. I removed the solenoid, which took less than 5 minutes, and quickly found the problem to be a hole in the screen of the solenoid. I replaced the part for $90, cleared the CEL, and my car now runs just fine and the light has remained off. They never diagnosed the problem which was why I took my car in. The service department decided it need an engine replacement from just pulling the CEL codes and were ready to charge me thousands of dollars to replace an engine that needed only one small, inexpensive part. The solenoid should have been one of the first things the mechanic checked but never did.

  

  Business response

  10/06/2022

  Business Response /* (1000, 8, 2022/09/26) */ Thank you for notifying us of your concerns. Which dealerships did we need to assist you with? We will look into your experience and use it as a coaching opportunity. All diagnostic steps should be exhausted and communicated with the customer. We sincerely apologize for the subpar experience. Consumer Response /* (2000, 10, 2022/09/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) This happened at Jenkins Hyundai of Jacksonville on Atlantic Blvd. I have had two awful experiences there and I was fortunate both times that I am mechanically savvy. My concern is that they are taking advantage of customers who do not have a mechanical background. I am willing to give more information about my experiences if Jenkins Auto Group wants to reach out to me.

• Initial Complaint

  09/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 26,2022 I took my 2020 Dodge Caravan that i had just bought from Jenkins Kia for a oil change and tire rotation i ask about getting warranties for my Dodge and i was introduced to Maria P***** she told me that it would be better for me to get a van that had the warranties still on it.then she introduce to salesmen Josh she and Josh picked out a 2020 Kia Sedona . i noticed that josh was having a hard time opening the van doors and had to get others to help with opening the doors. so doing the test drive i asked him about the doors he said the he wasn't familiar with the Sedona .when I got home and tried to open the van doors I couldn't i had to push the back of the door then pull hard to get it to open. I called Maria and explained to her that this van wouldn't work because I work with people with disabilities and they can't open these doors .she ask me to wait until Friday when she return to work ,when I took the van back she said there was nothing she could do so I ask to speak with the sales manager she introduce me to Mike N***** he assured me that he would get the problem fixed I had to leave the van for 5 days I was waiting for them to tell me something I saw them sell my Dodge van to someone else .wen I told Mr.N***** that he said that he would get me another van that would work better for me and he would get in touch with me on Friday ,I didn't here from Mr. N***** until I called him on Monday at that time Mr.N***** told me there was nothing he could do for me .so I'm stuck with a van that is safe for the disable people I take care of and I made it known day one. and the warranty that all of this started about was attached to my payments with ********************

  

  Business response

  11/08/2022

  Business Response /* (1000, 8, 2022/09/16) */ Customer had bought a 2020 Kia Sedona, decided she didn't like that it didn't have powered doors a few days late she came back and we tried to find her a better vehicle. GSM had offered to trade back her vehicle and she declined. A few weeks later she had changed her mind about her vehicle but by that time we had already sold her previous vehicle. We tried to find a way to get her into something more suited but due to a recent credit drop GSM was not able to do much within her parameters. This had all began with a warranty inquiry on her car a 2020 Dodge Caravan. We might be able to help more when her credit is built up a bit more. For now we have told her there was nothing more we could do Consumer Response /* (3000, 10, 2022/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response was not true I called Maria P***** back the day of purchase explaining the difficulties of getting my clients in and out of the van, the conversation should be in there records that was July 26, took it back August 5 per Mike N***** sales manager scheduled should be recorded. Took it back spoke to Doug I***** that's the day I saw them sell my Dodge caravan to someone else. They never offered me to trade my dodge back in fact I was told they couldn't do that. I have witnesses as to what I'm saying is true Business Response /* (4000, 18, 2022/10/18) */ The Customer originally came in for service on her vehicle and Andy B**** was downstairs at the time. When she seemed to be upset about making a payment, Andy B**** had suggested a trade in and had introduced her a salesperson. Miss ****** had spoken to Andy B****, Customer Relations Manager, and Josh M********, Salesperson, at this point. Andy left her to trade her vehicle and had her she had bought a Sedona. A few weeks after she bought the Sedona she called and was transferred to Andy. Andy was told she had problems with her new vehicles doors and transferred her down to Mike N***** to see her options. The Customer came in weeks after purchasing the Kia Sedona complaining about the door on the van. She stated that it was hard to open the doors from the inside while trying to exit the vehicle. Doug I*****, Service Manager, looked at the vehicle, lubricated the doors, and saw they worked as designed. Mike N***** offered to maybe trade her back out of the Sedona into another van from one of our other locations and canceling any product that she felt she may not need. She seemed open to the idea she asked could she come back in on the following Saturday to look at her options, but she never arrived for her appointment. She called back in saying she had the right to return the vehicle and Mike N***** explained that there is not a cooling off period weeks after a purchase or at any time. She also made the remark as to trading her back into her previous vehicle that she said she still seen the vehicle on the lot. He checked to see if her vehicle was still available, and it had already been sold and the van she seen was another unit that would not work for her situation and explained the LTV% in how that works. She had also been speaking with Mariah R****, Finance Manager, whenever she came in to talk about these options. Consumer Response /* (4200, 20, 2022/10/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I read the response from Kia.I'm simply speaking the facts as they took place,I had no reason to be upset to pay for the oil change that I initially planned for, not looking to get into another vehicle. I yes I did get upset when I was told that I would have to deal with doors that are extremely hard to open in or out of. And yes all of this took me up to two weeks, I feel like I was swindled .it's sad for sad people to make a living using false pretenses , I'm not happy happy at all

• Initial Complaint

  08/24/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Jenkins Kia sold me a car. We signed the paperwork. They registered the car to me. Literally registered the car to me and took my plate and my trade in and a cashier's check for $20,000. They said it was on a lot in South Carolina and they would go get it. I have the VIN number on a vehicle registration certificate. They called me and told me it would be delayed. In three separate phone calls I asked them or mentioned the possibility that the car I purchased had been sold and they were getting me a different car, and each time I was reassured that was not the case. I was called to go and get the car. I arrived and was told that was my car. It was a different color, a different interior, didn't have a sunroof, and had a different VIN. As it was not the car that was registered to me I wonder what would've happened had I just said OK and driven off in it, and when they would've told me that it was not the car I had purchased. They ultimately gave me my trade-in back, and have promised to give me my $20,000 on Monday. They have given me a receipt. I am very concerned that there will be issues with the registration, possibly the title, and that they will not give me my $20,000. They told me the financing had not been processed yet but I do not believe anything they say now that they have lied to me four times, and I worry that untangling all of this could do something to my credit. I am concerned that the tint that they put on my vehicle may not be Road legal. If I have to pay to re-register my vehicle in the state of Florida that will cost me money, if I have to get the car retitled that could cost me money, and if I have to strip the tint it could cost me money. I am filing a complaint today, because they still have $20000 and I may have numerous expenses from this. As far as I'm concerned this is a bait and switch and the definition of fraud. Hopefully, the Better Business Bureau can help assure that they make this right to me.

  

  Business response

  09/06/2022

  Consumer Response /* (2000, 6, 2022/08/24) */ They have subsequently given me my downpayment back. We have checked with the DMV and my trade-in vehicle is still registered to our family and we do not see any evidence the other car remains in our name. I find this resolution acceptable though I remain profoundly disappointed by the lack of integrity demonstrated by this business. Please contact me with questions.

• Initial Complaint

  04/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I visited the location on 3/17/22 to get an oil change, cabin air filter, & a diagnostic on light smoke coming from engine area. The vehicle recently had a motor replacement, recently cleaned, & in decent condition. The location called stating I needed new tires and accused the last mechanic (******** Hyundai) of breaking my high pressure fuel pump. I then stressed that if the pump was broken it would have been impossible to drive the vehicle the thousands of miles that I have since the last service. Nonetheless, I agreed to pay for the additional work. Immediately upon leaving the dealer my car began to smoke worse than it has ever before, both my exterior and interior has stains, oily fingerprints & oil marks, and there is visible gasoline on the motor that can be both seen and smelled. I tried calling but was placed on hold for nearly an hour before disconnecting the line. On 3/18/22 I noticed a large amount of oil leaking from the vehicle; which has never occurred before. It's very discouraging to bring a vehicle for service with minor concerns, spend over $1,000, and then leave with additional issues inflicted upon by the organization.

  

  Business response

  05/27/2022

  Business Response /* (1000, 8, 2022/05/06) */ Good afternoon, We appreciate the opportunity to address these concerns. Customer satisfaction is very important to us. Jenkins Hyundai of Jacksonville extended a $150.00 refund to Mr. *****. The customer was satisfied with the resolution.

• Initial Complaint

  04/19/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hi , I was scammed , overcharged, or taken advantage of by a car dealer (Vector) who is the manager at Jenkins ******* . The price of used ******* ****** with 13783 mileages was 18.500 $ plus ******** RHT ,(1003.00) $ and other sales Tax . They told me that this car will be sold as is if you need to check it you have to pay for the mechanic then they evaluated my trade in car ****** **** (4.500) $ . At the end they took my car and change the price of ******* (27.312 ) $ and add extra charges especially the interest of the loan to the price of the car so I will pay the interest two times , I file a claim with ************ Law Firm and after more than three months, they told me we didn't not find any illegal issues, because you trust them and you signed, but I am sure there is something wrong , including fraud and trick . Please help me to show you the contact papers and explain some other problem because what they said is different then they did , I trust the company not the liars and thieves , so I am in trouble . Thank you so much!

  

  Business response

  05/18/2022

  Business Response /* (1000, 14, 2022/05/18) */ Good afternoon, as the customer indicated on this case description, we have communicated with a ************ representative and they found no issues with the purchase and contract. Unfortunately, banks determine rates, and we can't change the contract terms. Jenkins Auto Group cares about our customers and we conduct our business with high standards. While we are able to address most concerns within reason, we can't refund the interest that was disclosed at the time of sale. Thank you for your understanding. Consumer Response /* (3000, 16, 2022/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi good afternoon; please let me know how can I trust ************, if they had sent the incorrect letter, that I have already complained against Jenkins Hyundai of Jacksonville, to BBB . Please let me know how can I trust them , if every time they called me , I talked to different attorney, who has no idea about my claim. Please let me know how can I trust them , if after three or four months, I called them and told them, I am unable to make a payment anymore, and I want to discontinue with ************! The answer was " we're sorry , we can't help you because the law doesn't protect dupes." So please , I know that I have to pay the loan with interest, that's legally and normal, and you know what I am asking about, why you added the same amount to the sale price and it's shown clearly on one of paperwork, as well as the price of my trade in car!! Please answer my questions clearly, I need some clarification about my trade in car discount and the extra charges for the sale price as well?? Thank you so much!! Business Response /* (4000, 29, 2022/07/13) */ Good afternoon, We ask that the dissatisfaction with ************ be addressed directly with them moving forward as we have no association with that organization. As per our previous response, we unfortunately cannot refund customers for finance fees or for charges associated with their qualifying interest rates. It is the responsibility of each customer to ensure that they are comfortable with the interest and payment for the full term of the loan. Once the customer commits to the finance agreement, the loan is owned by the financial institution and we regretfully cannot make any changes to the closed term contract. Since this customer did not decline to proceed with the transaction at the time of the sale, there is truly nothing within the scope of our ability to address their concerns. We apologize for any frustration and inconvenience that this situation may have caused. Thank you for your understanding. Consumer Response /* (4200, 31, 2022/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi , I had very bad experience with Jenkins ******* of Jacksonville, Florida. After waiting at your office from 4:30 pm till 9:30 pm the total price including the interest rate was $20.135.31 . But when we received the auto loan information from ***** ***** bank at the end of December after one month of buying the car , it was different ( $ 22.812.48). So you elevate the price of ******* ****** 2021 to $ 27.312..48 to steal my trade in ****** **** 2013 . Do you think that this is smartness ?? No it's not it is cheating and scam . But please remember that we are not in Afghanistan or India Mr V***** , we are in the United State of America, the country of law and rights . God bless America! Thank you.

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