Complaints

This profile includes complaints for BMW of Ocala's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BMW of Ocala

  5145 SW College Rd Ocala, FL 34474-5707

  
• 

  BMW of Ocala

  5155 SW College Rd Ocala, FL 34474-5707

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This website only allows 2000 characters. I could write significantly more. I will give you the basics of it. Dealership told us a pricefor a vehicle on the phone and we agreed to it. We were excited and told my mom we were going to surprise her with a newcar. She was ecstatic and she cleaned out her old car and even vacuumed it. We got a deal done to sell the old vehicle. Then we got a call back saying that the *** dealership backed out of the original verbal agreement for the car. They then tried to sell us something way older and cheaper. We didnt want it. They continued to push this 2022 vehicle that we did want. I went back to their website trying to salvage a sale so I could get my mom a new car. I sent the dealershipto brand new X1s that I was interested in. I was told by ***** that both were available and at the dealership. That was not true according to the salesman ******* neither of the were available. We also found seven or eight other vehicles in their slightly used and loaner section of their website. We were told by ******* none of were available either. They continued to push the **************************************************************** The next morning they sent a video of 2022 vehicle. They are claiming that the 2022 and also one X3 that has been used by a employee and has over ****** miles on. It are only two vehicles available. We drove by the lot and that is not true. ******* told us that all of the other vehicles are going to auction. Why is my money not good there?

  Customer Answer

  Date: 02/27/2025

  Dealer resolved issue

  Business Response

  Date: 03/10/2025

  Hello,
  
  We would like to apologize for the confusion caused by a glitch in our internet inventory uploads. We have since corrected the issues with our inventory uploads, and we hope our client can forgive us for the inconvenience. This situation was not intentional.
  
  Please accept our sincerest apologies. We have resolved the problem, and I believe our client is satisfied. She now has a brand new car, and we look forward to building a relationship with her and getting to know her and her family better. We truly appreciate their business and her patience and kindness throughout this process.
  
  If there is anything else we can do for her and her husband, please dont hesitate to reach out. Customer experience and satisfaction are our top priorities, and our team is dedicated to ensuring that our guests receive excellent treatment and ownership experiences.
  
  Thank you so much, and have a wonderful day!
  

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:08/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising. Consumer fraud. They advertise their vehicles for sale on multiple website only to try to get you in the door and upsell you. They will not sell you a vehicle if you are not local. I have owned many bmws in the past and have a strong history with **** We found a 2025 x5m60 advertised nationwide on auto trader. Auto trader listed the vehicle at ******. We are prequalified for financing and to buy but they didnt want to sell it to us because its the beginning of the month and they want to try to get a higher price for the vehicle. We were ready to purchase that day and they refused to sell it to us under the premise that we were not local. Buyer beware. They are terrible and are scamming people online just to try to get them in their doors.

  Business Response

  Date: 08/17/2024

  Hello,

  We appreciate your feedback. I apologize for any inconvenience or confusion. We tried calling you when you first inquired about the *** to discuss with you. You did not return our calls and wrote us letting us know you would not allow us to speak on the phone.  It is important for us to make sure we know who we are dealing with for car purchase transactions. It is important for us to verify and communicate with potential clients. I assure you we would love for you to purchase a vehicle from us. 

  Thank you for your understanding. 

   

  Sincerely,

   

  Bobby 

  Customer Answer

  Date: 08/17/2024

   
  Complaint: 22115145
  
  I am rejecting this response because:

  As you can see in the attachments I provided my drivers license, provided my address and business names and they would not sell me the car. If they were going to move forward with the sale they would have sent the paperwork as requested and everything would have been vetted by **************  This is consumer fraud! They falsely advertise and ***** is scamming people just to try to get them in the door to upsell them! FRAUD! 

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/21/2024

  At *** Ocala, we take customer satisfaction very seriously. 
  
  We perform an internal compliance review of every purchase that involves an off-site delivery.
  
  Unfortunately, based on our review, we were not able to approve an off-site delivery for *********************************. ************** was given the option of taking delivery at the dealership, which he declined.
  

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out at least 4 times to the original service advisor, and have asked for the service manager to resolve the issue . I keep being told that the manager is on vacation and will reach out to me afterwards or he we will reach to me. I am going on 1 month and half. I had my oil change done in oct 2023. When i left the dealership about a week after i had a very minute coolant leak . I moved in Georgia the first week of Nov 2023. I told the service advisor i was moving and wanted everything check before i moved due to a job relocation. I have taken my car to them since I purchased my vehicle in *****. The coolant leak persisted worst and I took it to a repair shop they stated water pump leak and oil filter housing . Of course i thought maybe i was just being taken for a fool. I drove the unit to another well known repair shop locally to my job location. They stated yes water pump is bad but also the oil filter housing was cracked due to over torquing the system and was asked where did I have my oil change replaced. So of course I reached out to *** ocala several times and was told that the leak would of occured right away if they caused . Which with the oil filter housing that is not the case it can happen shortly after . I expect to pay for my water pump repair, but I should not have to pay for oil filter housing and oil change when i should not have to have an oil change done until every 7- ****** miles . I need this resolved immediately.

  Business Response

  Date: 02/08/2024

  I have sent **************** a follow up contact to this action where I shared my apology of lack to respond on our part after providing information to my assistant service manager, to inform her with a full explanation of our repair process and belief that we over torque, said oil filter housing based upon another/multiple *** centers statements. I also apologize of her being in the situation of having to deal with this, not know what the facts are and our response up to this time to explain them thoroughly.
  
  Having experience with *** Service for many years and seeing certain failures, common and uncommon, the oil filter housing leak is common to that engine. We see them a lot of the time. As far as it being over torqued after our service, is not true. Our *** Certified Technician use a torque wrench every time when tightening oil filter housings. All of our *** Certified Technicians here at BMW of Ocala torque the oil filter housing to spec (25NM). This is standard practice here at our center. 
  
  I have attached some photos explaining this breakdown repair as we see them on 2017 *** 330i models VIN ***************** and others alike. 
  Here are 2 oil filter housings we have replaced in the recent days. As you can see in both pictures the failure is common to the plastic breaking away from the passage circled. The seal can no longer be effective after this happens. In no way could this be caused by over torque of the filter cap. I am requesting to know by asking for the names of the *** Service Centers that had made these statements and to speak to their Service Managers & Director, to see if this was the same as the oil filter cap leak concern referenced here.
  
  I, ***************** BMW of Ocala Service Director am confident thru the facts and understanding of this concern and breakdown of an oil filter housing leak, that we did not cause an oil leak when performing an oil change servicing of the 2017 *** 330i VIN# ***************** July 25th 2023 at ****** miles. 
  
  Please let me know if there is any further questions on this matter
  
  Best regards
  
  *****************
  Service Director
  
  Porsche of Ocala
  BMW of Ocala
  5145 *************
  Ocala, ** 34474
  www.porscheofocala.com
  www.bmwinocala.com
  *************************
  ******************************

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car two months ago from BMW of Ocalla. My son came to visit and recently heard a noise coming from underneath the car Every time we stopped. I have heard the car make that sound, but never put it together that it could be an issue. I took it back yesterday and they put it up on the lift and videoed the inspection and told me they did not find anything. I then suggested that they take it for a test drive and then magically this morning. the technician was able to figure it out. It is a major component of the car. I believe that component was bad when I purchased the car and they were happy to just move it off of their lot. I would love them to take the car back and to refund my money and to be done with BMW of Ocalla. They claim they have a wonderful loaner program for you so that when your car is being taken care of they will get another BMW to drive and that is not the case. They do not have a big enough fleet of loaner cars and then offer you a rental car , in the interim. And they only offer you the rental car if you ask for it. I left a message for my service advisor who never called me back today which then forced me to call the sales girl who I bought the car from to get her to get somebody on board and I didn’t hear back from her so I called her back and she told me the service manager was unavailable until Monday. I then called the general manager, who was not of much help as well. He told me they could trade it in, but I would take a loss on the car and he didn’t think that was a good idea.

  Business Response

  Date: 11/03/2023

  Hello,

  We have spoken to ***** reviewing her complaint, and we would like to apologize for the issue. Thank you for taking the time to speak with me so I can make it right for you. Our team has listened very closely, and we will make sure this does not happen again. 

  Based on what you have shared with us, we would like to resolve the warranty repair to fix the problem. We will work on your repair start to finish making sure you are taken care of and resolving the issue. I will work with you directly. Once repaired we would like to offer you a gift card to your favorite shopping place. 

  In the meantime, I have shared your feedback with our team to ensure we do a better job communicating with our guest, adding additional BMW loaners very better availability and additional checks and balances for noise concerns. 

  We hope you will accept our sincerest apologies. 

  Sincerely,

   

  Bobby W****

  BMW of Ocala 

  Customer Answer

  Date: 11/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ****

• Initial Complaint

  Date:12/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased with CASH a 2016 *** back in 2016. I am now trying to sell the car and I find out that *** has a LEIN on the title! Unpaid cash ! I have been trying for many days to get a resolution because I have a buyer for the car. I am about to lose the sale because of this issue that should have never happened to begin with.

  Business Response

  Date: 12/23/2022

  We are sorry for the inconvenience. I hope **************** will accept our sincerest apologies. They lien was posted in error on our part. She let me know we have taking care of issue and she is happy we resolved. She will respond to BBB letting you know the mistake has been corrected.
  
  Happy Holidays and be safe.
  
  Thank you,
  
  *********************
  BMW of Ocala