ComplaintsforJenkins Hyundai Of Ocala

• Initial Complaint

  05/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Wednesday, May 15th, 2024, I took my 2022 Hyundai Elantra to Jenkins Hyundai of Ocala to be serviced. I get complimentary maintenance for an oil and filter change also a tire rotation from when I bought my car. While there I also expressed that my front passenger door was making a noise to my service adviser *******************. I was told that they would find the cause of it and fix the issue. Once I picked up my I asked service adviser ******************* again if they had fixed my door he stated it just needed some lube on in and it was fixed. Only later that day when I opened my passenger door again it made the same noise as before. Upon further inspection of the car, I noticed that my door bolt was loose and also I hadnt received a tire rotation as stated on my service paperwork. I know that my tires havent been rotated because the tires that I bought earlier in the year from Discount Tire were still on the back end of my car and the older tires were still at the front end. This is the second time that I have noticed my tire rotation not being done even though it was stated in my service paperwork that it was. I feel as if what I was promised to receive from buying a brand car from Jenkins Hyundai was broken and I was lied to and deceived.

  Business response

  05/20/2024

  Jenkins Hyundai of Ocala service manager will be reaching out to the customer ASAP 

  Customer response

  05/29/2024

  No one has reached out to me regarding this incident even though they stated they would. 

  Customer response

  05/30/2024

  Date Sent: 5/29/2024 9:31:29 PM
  No one has reached out to me regarding this incident even though they stated they would. 

  Business response

  05/30/2024

  Service Manager reached out to both phone numbers Jenkins Hyundai of Ocala has on file. Will try again today to contact the customer. 

• Initial Complaint

  05/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2018 Hyundai Sonata was in the shop for paint repairs. When it was time to pick up my vehicle the *** light was on. I went back in to let the dealership know that they did something to my *** system because the light has never came on since I purchased the car in 2017. So they decided to not take care of the issue unless I pay out of pocket for the issue they caused which they had my car for 9 days. I called the Hyundai and the customer care for ********************** of America. No one wants to help me and BBB is my last resort to get this issue resolved.

  Business response

  05/14/2024

  Jenkins ********* center did the work for the paint on this vehicle. Jenkins Hyundai of Ocala service department did not work on this car other than to check the ******** the diagnosis fee and advise the customer. There was no work preformed other that diagnosing the *** after the vehicle came back from the collision center. 

• Initial Complaint

  05/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We traded in our Hyundai palisade 12/22/2023, we had extended warranties so we went and provided Hyundai the forms needed to request our warranty refund. We were given a form showing it would be $698 for road hazard and $567 for the service contract refunded to us. After a month with no refund, we contacted the dealership and found out that they had never actually submitted the forms. A new person said that they would take care of it and submit the forms that we would have a refund within a few weeks. Today we have received one refund from Jenkins directly for $90.47 on sales tax. Every time we try and contact someone we get the runaround and it seems like theyre just trying to keep our money as its been five months.

  Business response

  05/06/2024

  Jenkins Hyundai of Ocala will look into this for the customer and reach out tomorrow 5-7 with more information. 

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After a job was supposed to be finish, my vehicle started having other issues related to the labor performed by this dealership. The under cover pannels were attached with tie wraps and started flopping under the vehicle, creating bad noises and the blind spot detectors are not working.I complained to the delership but nobody called me back to solve those issues. The dealership also charged twice the amount of hours for the job performed, and because my warranty GWC based he hours on the all data labor guide, I ended paying more than $800 from my own pocket.

  Business response

  04/30/2024

  Per the extended warranty a portion of the work and parts were covered and a portion was not. Dealership has since done work on the vehicle which was covered by warranty. All work that has been asked of Jenkins Hyundai of Ocala was preformed and charged to the extended warranty appropriately. 

  Customer response

  04/30/2024

   
  Complaint: 21643293
  
  I am rejecting this response because: The dealership is not taking any responsibility, responding or answering the complaint or giving a proper explanation for the overcharged number of hours, and the poor job performed, on which, I'm still experiencing on my vehicle.
  
  Sincerely,
  
  *************************

  Business response

  04/30/2024

  Extended warranty declined to cover the difference in labor, as well as, they would not cover the oil control valve or bolts. Jenkins Hyundai of Ocala covered half of the cost of these items and the rest was the responsibility of the customer. We feel we have gone above and beyond to accommodate the customer with the repair they had done with the vehicle here at Jenkins Hyundai of Ocala. 

  Customer response

  05/01/2024

   
  Complaint: 21643293
  
  I am rejecting this response because: the dealership is not taking responsibility for the complaint and is not answering the questions in regard to the labor time, the problems caused by the poor job performance, and the existing issues with flopping under cover panels and the blind detention issue caused by the poor labor performed.
  
  Sincerely,
  
  *************************

• Initial Complaint

  02/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last year in the fall of 2023, Hyundai had done a 20 point inspection along with an oil change. They had a list of additional services they requested be done on the car and at the time I decided I would wait to have a fuel service clean because I would need a little under $300 for that particular service. I had noticed within the past 6 months that the engine was running badly & the engine light kept going off. When I had a diagnostic reading it was stating that a catalytic converter was the problem. This was happening a few months later starting in January of 2024. At this rate I felt as though that it would be necessary to take the car back to the dealer and ask them what they think the car needed. They told me the same thing that the check engine light most likely was going off considering it was past due for an engine clean. I had also mentioned the car runs badly and that when I accelerate the car it makes a loud rattling noise. I was told that since I was using regular fuel often times the noise is due to the fact there is build up in the fuel line so once I have this fuel clean, I wont hear the noise. After they finished & I paid them $240.69, left the dealer and noticed the car sounded the exact same. I also noticed the check engine light wasnt on anymore but about a week later it went back on again. Several weeks went by & hopes that the noise may be due to something else I realized that the service couldnt have been done because the car still sounded terrible. A diagnostic reading was done again after taking the car in after the fuel clean & it was still reading a bad catalytic converter. I took it to a different shop in Ocala called ************** & asked if they could check the catalytic converter and tell me if its going bad. They told me considering the mileage and year it shouldnt be having a problem. Once they did the testing they said the converter should be fine & its going off because of something else which a mechanic needs to look into further. I then completely lost trust in the dealership that they didnt do the service so I took it to a shop suggested to me to check it further. I took it to ***** they told me the car does sound bad & that its from a build up in the fuel. They offered to do the service again. So I had it done again & afterwards the engine noise was gone & the car ran much smoother. The mechanics at ***** had noted the fuel clean wasnt done properly & thats why the noise continued to occur,

  Business response

  02/27/2024

  Customer came in with a concern. Catalytic converter code was pulled. Technician line advised a fuel system/Throttle body cleaning. Advisor charged only for the maintenance, no diagnostic fee. Customer came back in a week later with a headlamp concern. No mention of a problem remaining with vehicle. Customer then went to *********************** and demanded a refund. ******** stated at that time she took it to a shop and that shop stated we did not correctly preform the service originally. This was the first instance where we were aware of issues since we preformed the fuel system/Throttle body clean. Dealership informed her we will no refund and if it was brought back to us we would have rectified the issue. 

  Customer response

  03/03/2024

   
  Complaint: 21349941
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Customer response

  03/03/2024

  Please let me know if theres anything you can do to resolve the problem. Thank you 

  Business response

  03/05/2024

  Customer came in with a concern. Catalytic converter code was pulled. Technician line advised a fuel system/Throttle body cleaning. Advisor charged only for the maintenance, no diagnostic fee charged. Customer came back to dealership a week later with a headlamp concern. No mention of any problem remaining with vehicle from the previous visit. Customer then went to *********************** and demanded a refund for said prior service. ******** states at that time she took it to a shop and that shop stated we did not correctly preform the service originally. This was the first instance where we were aware of issues since we preformed the fuel system/Throttle body clean. Dealership informed her we will not give any refund and if it was brought back to us we would have rectified the issue at that time. 

  Customer response

  03/10/2024

   
  Complaint: 21349941
  
  I am rejecting this response because I was not refunded for the service for it not being done right.
  
  Sincerely,
  
  *****************************

  Customer response

  03/12/2024

  I do not accept this outcome as it was not the first time I had gone with an issue to them that was not properly addressed with the same ineffective outcome. I do not have the time nor can I afford to continually take time from my workday to bring my car in so I ventured out to get help from another mechanic. The new mechanic themselves had even mentioned that they had heard the sound the car was making and it was fuel related requiring a fuel line flush. They stated they would do the job and if the sound persisted they would not charge me, but once they completed the fuel flushing that I had previously paid for via Hyundai the sound was gone and has not returned. So either they are charging for services they are not actually performing or they are inadequately performing tasks. Either way I do not feel that they should be able to take money for a job they in fact did not complete and I had to go to someone else and also pay them to do. I will be getting a detailed report from B&M to show the work they did and when the sound in the vehicle stopped.

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car and under warranty I needed the A/C fixed. 2 months later and still no fix. No options to me other than "get new car" at my cost. Hyundai as a corporation is horrible.

  Business response

  02/26/2024

  No vehicle was indicated in the original comments. Did not know if this was for the Kona or the Venue. Have the information I need now and working on this. Best case would have the customer come back in and we can take another look at the vehicle. 

  Business response

  02/28/2024

  The dealership would like to diagnose/find/fix the problem with the vehicle in question at the earliest convenience to the customer. 

• Initial Complaint

  12/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from Jenkins Hyundai in Ocala, ** in 2021 and with that purchase I got complimentary oil changes and filter, also tire rotations. I have gone to Jenkins Hyundai on the dates of 04/06/23, 07/27/23 and 12/18/23 and paperwork it states that I received a the complimentary tired rotation but my tires are in the position as the were when my car was brought in. So the fact that part of buying a new came with complimentary services covered under the warranty and then not being done but put on my paperwork is dishonest. I feels if the warranty is unless if all the service it offers is not be done is pointless and causing my tires to wear down quicker.

  Business response

  12/19/2023

  The dealership has no problem taking care of the tire changes on the next few visits. If that what was listed in the warranty that was included at the time of purchase, then we will do those services to the vehicle that was purchased as promised. 

  Customer response

  12/19/2023

  This doesnt fix the uneven wear of tires that was cause due to the improper maintenance that was place on my paperwork stating it was completed but wasnt. It also presents a danger to me and anyone whos in the car while driving due to multiple effects of not having proper tire maintenance completed as promised. 

  Customer response

  12/19/2023

  Date Sent: 12/19/2023 10:07:31 AM
  This doesnt fix the uneven wear of tires that was cause due to the improper maintenance that was place on my paperwork stating it was completed but wasnt. It also presents a danger to me and anyone whos in the car while driving due to multiple effects of not having proper tire maintenance completed as promised. 

  Business response

  12/20/2023

  Upon receiving the vehicle the repair order indicated that only an oil change needed to be done. The technician followed the repair order and did what was instructed. If there is more work that needs to be done to the vehicle it can be brought back and we can preform these services. 

  Customer response

  12/21/2023

  I have all the paperwork physically and digitally stating that it was completed. 

  Customer response

  12/21/2023

  My paperwork stated otherwise. Would you like the rest of it.

  Customer response

  12/21/2023

  My paperwork stated otherwise. Would you like the rest of it.

  Customer response

  12/21/2023

   
  Complaint: 21023429
  
  I am rejecting this response because:Date Sent: 12/21/2023 6:40:12 AM
  My paperwork stated otherwise. Would you like the rest of it.
  
  Sincerely,
  
  *******************

  Business response

  12/21/2023

  The dealership can take care of the concerns that were not preformed if the vehicle is brought back. We will take care of the services that were not preformed on the vehicle at the time the vehicle arrives.  

  Customer response

  12/21/2023

  Upon receiving the vehicle the repair order indicated that only an oil change needed to be done. The technician followed the repair order and did what was instructed. If there is more work that needs to be done to the vehicle it can be brought back and we can preform these services.

  Did give enough evidence to show that a tire rotation was shown on my paperwork as completed even though it wasnt on multiple occasions?

  
  

  Customer response

  01/03/2024

  This establishment ***** a**

• Initial Complaint

  11/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hyundai issued an extended warranty for the engines of my vehicle’s year, make and model (2017 Hyundai Tucson) because of problems with these engines. When I took my vehicle to the dealer, they said it doesn’t qualify for the warranty and refused to cover fixing the engine.

  Business response

  11/27/2023

  Good afternoon *****

           Unfortunately the dealership does not make the decision on a warranty issue with your engine. We send all the appropriate information to the manufacturer and they make a decision whether or not they will cover the engine. We are sorry for any inconvenience this causes but we have nothing to do with the decision being made on your engine warranty. 

   

• Initial Complaint

  04/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I ordered and financed a new 2023 Hyundai Santa Curz in August 2022 from Jenkins Hyundai. This was a factory order. After a couple of months, I received a call from the dealer telling me my new car had arrived. When I got to the dealer to take delivery, it was a different vin number than the car I was supposed to receive. The type, style, and color were exactly the same as the one I ordered originally. The dealer asked me to resign my financing paperwork. Now 6 months later, the financing company still has the old vin number listed and I am making car payments on the wrong car. I have asked the dealer to correct it with the financing company several times with no luck. The financing company tells me, they can do nothing without the correction coming from the dealer. Please help.

  Business response

  04/06/2023

  Good afternoon,

  The information that we have for the Title, Registration, and the sales contract done at the time of the sale is correct. The bank that this was financed through has this under the wrong VIN for your vehicle. We are working with them currently to fix the problem and will update you once this is fixed. Thank you for your patience! 

  Customer response

  04/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  03/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Completed online deal for car based on the dealer website. Recieved call telling us they honor all internet deals. Went to dealership to complete trade n transaction final cost $10000 more than deal, would not honor. False advertising n deceptive sales.

  Business response

  03/07/2023

  The dealership is willing to do the agreed deal on the Santa Cruz for Mr. *****. Unfortunately the trade in value as estimated here is around 10k lower than the offer that he was given online. We cannot give the 30,444 that he is asking for on the trade but we are willing to do the numbers that we worked for him on the Santa Fe. Thank you very much!

  Customer response

  03/07/2023

  
  Complaint: ********
  
  I am rejecting this response because: ot is deceptive advertising when the dealers own website priced the car trade in
  Value n dealer under cut it. Not interested in there offer
  Sincerely,
  
  ***** *****

  Business response

  03/14/2023

  ***** **** Book puts a number based off of the condition, mileage, and upkeep etc.... of the vehicle. We understand the trade value Kelly Blue Book may have given you from the info you provided online. After full inspection of the vehicle at our dealership the trade value that was given to you at time of appraisal is what we're willing to give. We cannot put an actual value on the vehicle until it is here at the dealership. The appraiser needs to do an inspection of the vehicle and take it for a test ride to see how it preforms to put an accurate value to it. 

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