ComplaintsforJenkins Hyundai Of Ocala

• Initial Complaint

  01/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I took my Genesis G70 3.3 Turbo in for oil change, tire rotation, minor warranty issue and to replace mud flaps. I understood the info needed because I was getting a loaner-but they took my Drivers License, Ins. Card and CC. the cashier had my info for a good 30 minutes if not more which also made me uncomfortable because I have had identiity theft twice now and I am still dealing with it. Adam the ASM says this is standard and the cashier is doing the job of 4 people. That is not my problem, then as I stand over the cashier counter she is writing my CC information on a piece of paper. I have never seen that and I also expressed that. I should have left then and believe me I wanted too. When it was time to pay, there is another issue. The total due was a little over $50 and I said to the cashier are you sure this is synthetic oil because it is usually much more, she said it is a synthetic mix. I told her I want synthetic oil, I always get synthetic oil. This is a G70 Turbo, Adam the ASM comes over and says they will correct it. I called the dealer I purchased Genesis from and they also said Synthetic oil only and they should know that. I do not feel comfortable that this oil change has been done properly because for one they put regular oil in a performance vehicle. I paid $151.32 and I will be going to New Port Richey for an oil change. I want my money back and I will be disputing on my credit card. The sticker on the windshield that they placed shows next oil change to be 24098 which is only 3750 miles for next oil change. I have no problem paying for an oil change but I expect it to be done properly and I am not comfortable that I have been given a synthetic oil change properly. At this point I need to now schedule another oil change so that I can be sure it is done properly from another Genesis dealer. This has been an awful experience & waste of my time. I want a full refund because I am not comfortable with what they did and I now have to waste another day and go to New Port Richey just to be sure I get a proper oil change.

  Business response

  02/02/2023

  We have resolved the concern with the customer and refunded their money for the services rendered. 

  Customer response

  02/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  12/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My name is ***** ***** ******** ***** with phone number ************ and address *** ** *** *** ***** ** ***** I took my 2019 Hyundai Santa fe SUV to Jenkins hyundai because the rear door of the car would not open the trunk otherwise halfway, they gave me the appointment for 11/28/2022 at 8:00 am, the diagnosis they gave me was that the right and left sensors of the trunk door had to be changed and that it cost $1,005.06 dollars and that It was also time to change the air filter for a value of $69.95 dollars for a total payable of $1075.01 dollars. although I had taken the car to a repair shop small where they had told us that it was time to change the hydraulics in the trunk but we decided with my wife to leave it there in the Hyundai because they are supposed to have highly qualified personnel to work and they also gave us a 12-month or 12,000-mile guarantee. On 11/28/2022 the car was delivered at 3:30 pm, the next day we went to the market and when we went to use the trunk for the packages, the surprise was that the door did not open or close, it was completely blocked, immediately I called and told them what was happening and they told me that I had to take it back to check it and not to worry that the arrangement has a guarantee, they gave me an appointment for Wednesday, December 7, 2022 at 8:00 am, when we arrived with My wife told us to wait because there was no delay, it was 10:30 am and they didn't give us any reason so we asked to bring us home, at 3:02 pm I received a message saying that they needed to change some parts and that now it was the hydraulics that had to be changed and that we had to pay $2,620.31 dollars, I called them and told them that they were not He was going to give more money because we had already paid him to keep the trunk door in good condition and I asked them to pick me up to go get the truck when I got to the Hyundai. No employee came up to give me any explanation and the car key. The car was left for me at the reception where payments are made with the secretary and she also gave me the diagnosis sheet that says that the value of the repair is $2,408.94 dollars, meaning that they gave me two amounts to pay. The next day we left at 7:00 am to take our children to school and since it was dark I needed to use the high beams and the ones on the passenger side, the front and the back and it doesn't work, I called them and told them that now the lights do not work and they told me that I had to take it back but that I had to pay, which I did not accept. I feel totally cheated because I paid for the trunk door to be properly fixed and the door is not opening at all and now the front and rear lights on the passenger side do not turn on, in short it is worse than at the beginning with the big difference that I lost the money that I canceled for the arrangement. They, as a serious and responsible company, should have highly qualified personnel and not make clients lose large sums of money and working hours due to bad diagnoses. We have as evidence the invoices, the diagnostic sheets where it says the status of the car, and the text messages sent by Jenking Hyundai. We have an extended warranty on the truck which they say they called to see if it covered the warranty and we They say that arrangement doesn't cover it.

  Business response

  12/23/2022

  We will credit the dollar amount of $904.78 , parts and labor. This would be the amount spent already.
  The revised estimate to correctly fix the concern $2408.94 plus tax and disposal fee.
  The net difference would be $1504.16 before taxes and disposal fee. 904.78 would be the difference of what was not taken care of.
  

  Business response

  02/13/2023

  Unfortunately the only payment that was applied at the dealership was for $904.78+ tax. Which would bring the total to $968.11. We are willing to refund the amount of $968.11 but unfortunately cannot refund things that you have not paid for. 

  Customer response

  02/16/2023

  
  Complaint* ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  09/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  My husband and I went on vacation and returned on June 3. There was a very strong odor of gas coming from the garage where my 2017 Hyundai Santa Fe was. My husband immediately took the car to Jenkins Hyundai in Ocala.On the way there the check engine light came on. My husband was told that it was a fuel leak and they had the car for over a week and a half for repair. The total charge was almost $800 on August 11, i noticed a very strong smell of gas coming from the 2017 Hyundai Santa Fe, My husband took the car right back in to Hyundai and they stated that they could not find any problems with the vehicle. They suggested that the gas tank be dropped and the amount for that would've been $2000 while my husband at Hyundai waiting, I looked up recalls for a 2017 Hyundai Santa Fe. What I found was a service bulletin stating that any vehicle new or used that came in for service should have the gas cap checked because there was a problem with the gas cap sealing properly on that vehicle, I sent my husband the service bulletin information while he was at Hyundai, the bulletin stated that a diagnostic check should be done and there were two codes that would come up stating it was the gas my husband asked the service advisor. What codes came up when they did the diagnostics on my car the first time, the service advisor stated that there were no codes, it was done by a visual inspection. My husband caught the gas cap that day on August 11 and the odor has not returned since then. My husband has tried contacting the owner, the general manager, the service manager, and we keep getting the runaround. We want our money reimbursed as we believe that it was initially the gas cap and that there was no issue with the fuel line. The service manager gave my husband the phone number to a warranty department and after two weeks of phone tag, I finally got a hold of them on Friday and he stated he didn't understand why we were given his number because that was strictly a dealership num

  Business response

  11/01/2022

  Business Response /* (1000, 5, 2022/09/22) */ The shop manager is the tech who worked on the vehicle. He is a master tech. He found a fuel line leak. It would have been dangerous & unconscionable to let the customer continue to drive with that leak. Therefore the fuel line was replaced. No refund will be issued. Consumer Response /* (3000, 7, 2022/09/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) My husband and I don't care who worked on the vehicle, if the vehicle was properly diagnosed, there would be codes that were in the file. Why would a visual inspection have been done and no codes available for the repair? The service bulletin clearly stated that the first thing to be done was to check the fuel cap and this was not done. if it was indeed, a fuel leak, why did the same exact thing happen less than six weeks later? Once my husband purchased the gas cap, the gasoline smell disappeared, and we have not had an issue since then. I refused to accept their response, I would not buy another vehicle from Jenkins Hyundai at any point. My husband and I have bought several Hyundai's from this establishment, I sent letters to the owner of Hyundai, the general manager, the service manager, and have received absolutely no response. My husband and I were given the runaround that this was a warranty issue, Gave us a number for the warranty department, and the person on the other line asked what the dealership number was. Customer service at Jenkins. Hyundai is absolutely horrific for them to suggest when the car was taken in the second time there was a strong odor of gasoline having our gas tank dropped to make sure that there was nothing wrong with the gas tank at the tune of 2000+ dollars was unacceptable , my husband and I still feel that there was no diagnostics done on the vehicle, if so, there have been codes in the service file. We have never had a problem with Jenkins Hyundai until this incident with my car. The service bulletin was not referred to, the bulletin stated that all 2017 Hyundai's that were new or came in for service should have the gas cap replaced. In this age with all cars being diagnosed with a computer, I don't understand how a visual inspection would have been done. Business Response /* (4000, 11, 2022/10/07) */ We have come to an agreement. The customer is satisfied.

• Initial Complaint

  09/13/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Sunday 9/11/2022 my husband and I went to Jenkins Hyundai Ocala to purchase a 2017 Hyundai sonata. We test drove the vehicle, signed sales paperwork, had our credit ran and were told the vehicle is ours. The next day we came back to drop off our trade in, and pick up our Hyundai only to be told that they had sold that vehicle the week prior and the woman was on her way to pick it up. When a manager came to explain how this could have happened we were given the explanation that the VIN/stock # was mislabeled in their computer (apparently no one noticed this car was being test driven and was still sitting on the lot for a week, after it had already been "sold"). We were then offered a very insulting vehicle in replacement of the one we could no longer have.

  Business response

  10/24/2022

  Business Response /* (1000, 5, 2022/09/19) */ It was an honest mistake. There was no malice intended. We have apologized. It was unfortunate that this occurred.

• Initial Complaint

  07/20/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Contracted to buy vehicle on 5/30/22 My leased Acura and cash . Hyundai was to pay off old vehicle . Hyundai paid off the vehicle 14 days after contract, so the buyout price increased to them by 374.50 .Acura started collection from me. Hyundai claimed it was my problem with Acura !! After many conversations in order to keep my credit report clean I paid it on the last possible day 7/9 hoping Hyundai would pay . Acura hit me with a late payment and credit report noted . 100 point reduction in score. Several visits and E mail to GM of dealership have had no reply. My opinion is that they just are trying to scam a senior ..

  Business response

  08/16/2022

  Business Response /* (1000, 5, 2022/07/22) */ We have attached a copy of the letter from Acura Finance. The due date was 7/3/2022. We received the copy of this letter on 7/6/2022 & overnighted payment on 7/8/2022. We have personally met with the customer & explained all that we have done to rectify said situation. Only Acura Finances can refund his payment (that's who he sent his payment to) & only Acura Finances can amend his credit report since they are the ones to report the delinquency. Consumer Response /* (3000, 7, 2022/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hyundai caused this entire situation due to their incorrect payoff. Acura received payment from Hyundai on 7/12 and since I had to pay the shortage om 7/9 --Acura states they returned the LATE payment to hyundai Hyundai caused the action of late payment. Yes I met with a finance person after not having a response from the GM . They have not tried to rectify the situation Thy just told me as they stated above Its my problem that they caused. Consumer Response /* (2000, 11, 2022/08/01) */ I met with The Customer Satisfaction Manager this morning and we resolved all misunderstandings. I appreciate her understanding my concerns

• Initial Complaint

  03/01/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  On 2/26, I spoke with an internet sales associate by the name of Alison M******* about our interest in a Hyundai Palisade Limited which had just been delivered to the dealer. After speaking on the phone and numerous text messages, I was informed that the associate had received GM approval to sell me the vehicle for MSRP + 2,000 + tax + tag. This was specifically documented in our text message exchange. I was then encouraged by the associate to make the trip to Ocala, FL from Winter Garden, FL to also look at my potential trade-in and proceed forward with the deal. Alison told me via text "If we cannot get to the #s you are looking for, we will compensate the gas for the trip...". After making the 62 mile trip (124 miles round trip), I was greeted by Alison and transferred to another associate named Tierney. It took Tierney about an hour to secure the vehicle for test drive and then another half hour to get some financials ready to review. Upon reviewing the financials, I was surprised to see pricing that was thousands above what was discussed with Alison. Additionally, the dealer was seeking to offer $3,000 for a trade-in on a 94K mileage 2011 Toyota Sienna (which I sold the next day to CarMax for $11,400). When I conveyed the surprise at the difference, the gentleman Tierney had me speak with about the financials of the deal become condescending and abrasive. He then retrieved my keys and handed them to me and was told to have a nice day. I then drove home and reached out later that evening to ask about when and how I would receive a check for the promised gas compensation for the 124 mile roundtrip. I was ignored for 3 days and only received a response once I said I was engaging the BBB. I was told I would not receive a check, but should have asked onsite to have my tank filled by their onsite gas pump. This doesn't make sense as it is a round trip and I would have only receive half of that. I expect a check for the 124 mile roundtrip of fuel.

  Business response

  04/21/2022

  Business Response /* (1000, 10, 2022/03/29) */ We have contacted the customer and have reached his desired resolution. He has accepted our offer for reimbursement. Consumer Response /* (2000, 12, 2022/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I spoke with a representative that called me on 3/29 regarding a reimbursement for time and fuel. We agreed that was a fair resolution. I received the check via mail on 4/7.

• Initial Complaint

  09/27/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Re: HYUNDIA MOTORS - REIMBURSEMENT FOR $1328.23 PLUS INTEREST FOR 6 MONTHS CLAIM #******** (Original) CLAIM #******** (New) My engine was replaced by Hyundia back in March 2021. Jenkins told me they could not provide me with a courtesy car and that I would have to rent one and get reimbursed. So, I followed all the instructions, submitted all information to the Hyundia Reimbursement, I have called and emailed almost bi-weekly to try to get my reimbursement. To date, nothing! Lots of promises and hopes, but nothing has happened to day - 6 months later. I am filing this against Jenkins, because I also called and left a message for their manager and never got a call back. Also, I feel that it was poor business practice on their part, not to offer a courtesy car. I have spoken to others that went thru a different dealer, and they were provided car. Maybe they can do something to help get my money back.

  Business response

  10/27/2021

  Business Response /* (1000, 5, 2021/09/28) */ Vehicle owner was provided the process to receive reimbursement through Hyundai Consumer affairs. She is to call 800-633-5151. All of these reimbursements are handled at the national level (Not the local dealer level) The local dealers have zero input on this reimbursement process. When calling, please have your receipts ready and they will process the reimbursement. If there are any problems or concerns, they will notify the consumer. Consumer Response /* (3000, 7, 2021/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) AS I explained in my original complaint, I followed all instructions provided to me for reimbursement and have contacted that number you provided numerous times, to no avail. 6 months is a little ridiculous. My problem with Jenkins, is first I believe they should have offered a courtesy car as some other dealers do, and second as perhaps a sign of good customer relations, take care of the rental bill! Business Response /* (4000, 9, 2021/10/01) */ Jenkins Hyundai of Ocala has provided the customer with the name and contact number for Hyundai Consumer Affairs/Hyundai Motor Company. This information was also included in Jenkins Hyundai of Ocala's original response to this complaint. Hyundai Motor Company assumes full responsibility for the reimbursement of a service customer's rental vehicle, if approved, not the individual/local dealership; in this case that being Jenkins Hyundai of Ocala. When contacting Hyundai Consumer Affairs, customer should have all receipts that they are requesting reimbursement for at the ready to scan/email/fax or mail per the instructions they receive. Hyundai Consumer Affairs will assign a case number to the customer's request and notify them if further information is needed. Hyundai Motor Company will forward approved reimbursement directly to the customer. There is no documentation for Jenkins Hyundai of Ocala to provide. Rental car reimbursements are processed at the national level by the manufacturer.

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