Complaints

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• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my Food Truck towed to Patricks Auto by ********************** While removing the screws, ******* the mechanic, said he messed up the engine block by the screws being tight. ******* and Malta ******** from Progressive was told. I asked why did he remove the starter and what does the engine being messed up have to do with the starter. Progressive started lying and Patricks Auto started lying. Next, Progressive sent me 3 different docusigns on an outside company testing the gas to see if anything in it but ******* Auto takes a sample instead. I said what happened to the outside company. I was told my truck old so its *****. I cleaned the tank in 2021 I told them. Progressive didnt fix or wouldnt pay to tow me away and was giving me my Food Truck back with the starter hanging off that ******* from Patricks had broken. *********** said theyd fix the starter motor brace and bolts broke by *******. I then asked for a manager. **** was he. He said my food truck had been stuck in a hole in their field. lies. **** said the starter needs to be replaced and the flywheel. I said progressive is paying for whatever ******* did. I asked them to drain the gas and fix the flywheel so I could drive it away. I didnt ask for the starter because mine was new but he charged me for a new one. My receipt says 5.7 engine but I have a 7.4 big block. **** the manager lied so much until I was scared to complain anymore until I drive my food truck away! . I picked the truck up December 9th 2024. **** lied and said one of his guys fixed my block due to someone I had fix it, but *******!! Within 20 minutes of driving away, the starter starts turning the ignition, the alternator belt breaks. I called a.mechanic. He said your alternator belt is across to the power steering pulleys.. The battery leaking acid, the fuel pump and gas lines clogged and the starter needs adjustment. $1549 The mechanic said maybe all these things were done to cover up the big block 7.4, 454 engine *******

  Business Response

  Date: 01/14/2025

  ******* ******* food truck was towed in on 10/4/24 and claimed the truck was vandalized, this is the reason ********************* was involved. ********************* contacted PatRicks and approved diagnosis of customers complaint (Inv.#******:
  
  1.CUSTOMER STATES THAT VEHICLE HAD A NEW FLY WHEEL INSTALLED AND WHEN CRANKING THERE WAS A ISSUE WITH THE FLYWHEEL. AFTER NEW FLY WHEEL WAS INSTALLED THEY FOUND THAT THEY DID NOT INSTALL THE ****** CUSTOMER WENT AND GOT NEW BOLT AND THEY WERE NOT LONG ENOUGH.
  
  
  2.CUSTOMER STATES THAT VEHICLE RAN REALLY SMOOTH AND THINKS THAT SOMEONE PUT SOMETHING IN THE FUEL TANK AND VEHICLE STARTED ONCE AND WAS PUFFING BLACK AND WHITE SMOKE AND NOW WILL NOT START. 
  
   PatRicks performed a visual inspection and found starter was not installed and the bolt holes had been stripped-out, ********************* requested a fuel sample be taken, fuel did have contamination. After looking over the new parts the customer had on the front seat, it was found that all the parts did not fit the engine in ******* ******* truck, as it had been changed to a 7.4 Liter at some point in its life. After reviewing all the info ********************* approved the repair of the stripped-out starter bolt holes ONLY (Inv.#*****). ********************* advised ******* ***** she would need to pay for the correct parts and installation. ******* ***** was given an estimate for the correct parts and installation; she also requested to drain and fill the fuel tank with fresh fuel. Authorization was given for parts, installation and fuel drain and fill ($1549.58).
  
  
   PatRicks installed the correct starter, bolts, flywheel and rear starter brace. PatRicks also drained the fuel tank and installed 10 gallons of fresh gasoline. Vehicle started as it should and ran well. Customer was given an opportunity to supply a valid tag, registration and up to date insurance so the vehicle could be road tested. Customer was made aware we were unable to road test the vehicle due to lack of tag and registration and advised that the vehicle be towed. Customer arrived to pick up the vehicle and again was made aware the vehicle should be towed. Customer was given all the incorrect parts so she could possibly get a refund. Vehicle had to be jump started as the battery was dead and customer drove away. At no time has the customer contacted ******************** with any concern or complaint that the repairs made here (starter, bolts & flywheel) had any issues. 
  
  
  Please see attached: Signed estimate, Invoice #***** & #*****