Business ProfileforAuto Mall of Ocala

If I could leave no stars I would! We were excited to purchase our commercial vehicle from this lot. We had issues from the very beginning. The first issue was the buyers order we had was for the wrong vehicle and the dimensions of the truck we bought were completely wrong. We thought we were purchasing a 26 ft box truck and it was a 24 ft instead. Although, this should've been a huge red flag we proceeded with the purchase. We went and put the money down and left with the vehicle and this is where more problems arose. We were notified 30 days after purchase that our vehicle couldn't be registered. To our shock we wondered why this hadn't been done even though all fees were paid up front, and was told the "registration just couldn't be processed". The first excuse was because of our chosen insurance, the second excuse was because of the bank. The list of reasons (none of which made any sense to us) continued until finally 47 days after purchase we were told suddenly registration was done but now we needed to pay additional funds to get our Tag (which now was magically was in his possession). We called daily to talk with the rep ANTHONY (original and only rep we dealt with) to figure out the hold up and how we could resolve it. He was very rude, he hung up on us multiple times and when ask to provide supervising information he said "I'll have him call" then hung up again. I have never been so callously handled or had such and unprofessional encounter. PLEASE DON'T SUPPORT such an unprofessional establishment. Such a happy experiences was quickly soured by such poor customer service. 0/5 stars BUYER BEWARE