Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Gator Truck Center has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforGator Truck Center

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    Gator Truck Center is a family owned and operated business located in Ocala, FL. Stop in or check us at out at gatortruckcenter.com! If you dont find what you are looking for on the lot, we will find a truck suitable for you! We offer E-Z financing with low down payments! Trade ins are welcome!

    Business Details

    Location of This Business
    4235 N US Highway 441, Ocala, FL 34475-1525
    BBB File Opened:
    6/22/2020
    Years in Business:
    8
    Business Started:
    3/16/2016
    Business Started Locally:
    3/16/2016
    Business Incorporated:
    3/16/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Gator Truck Center Of Ocala, LLC
    Contact Information

    Principal

    • Gina Fennell, Owner

    Customer Contact

    • Gina Fennell, Owner
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/26/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    on April 9 I bought a truck from gator truck center. some things needed to be fixed on it before I was satisfied with the vehicle as in the exhaust and the leak I pointed out on the first day we walked around the truck. they told me they would fix the issues and I could come pick up the truck. so I did. as I'm driving around my check engine light comes on so I get it checked. its for the catalytic convertors like I mentioned to them before and that they did not fix the transmission leak. he said no problem bring the vehicle in and we will fix the problem. they kept my truck for days and had me pick it up on April 25 at closing time. I took the truck home and took a look to notice not a single thing was done except erase the code so the light goes away. however the light came back which made me take a look. that's when I noticed they didn't even work on my truck. I am a disabled vet and told them I won't buy a truck I have to work on but this is clearly a problem truck. I am now returning the truck again and attempting to give them the truck back and them give me my money back so we can go our separate ways
    Read More

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Roslyn W

    1 star

    06/06/2023

    I purchased a Red 2011 Nissan that needed a new exhaust, had a few burnt-out headlights, and a small oil leak which Gina the owner agreed to fix at the time of purchase. We spent a long time with the car on jacks talking about the oil leak and exhaust as we specifically said that we would not purchase the truck if it required maintenance. They assured us that the truck's exhaust system, oil leak, and headlights would be fixed. After several weeks of calling asking for an update on when it would be ready to pick up, they had us pick it up the keys and truck after hours on a Friday. When we did so the truck's check engine light came on immediately and Auto Zone confirmed it was the same exhaust issue we had discussed with Gator Truck Center. The truck still had an oil leak and exhaust issues, and although the headlights now worked it caused the radio to not work. We returned the next day because I wanted to completely return the truck and cancel the contract. They refused to take back possession of the truck. Raul said that if we left the truck or keys at the dealership they would call the cops and a tow truck company at our expense. After filing a BBB complaint they agreed to cover the fee of taking the truck to a real mechanic. We spent 5 days getting quotes from different mechanics in Ocala. Both parties agreed to have the truck repaired at a Tee Pee Tire Budget Muffler. Tee Pee Tire did seem to fix the exhaust and Gator Truck Center paid for it, but pulling away from Tee Pee the check engine light came on now for brakes and power steering, the headlights are out, leak persistent, and the sound system not working. Gator Truck Center held the truck for weeks under the guise of being repaired I believe to deter me from rightfully returning the truck. We are unable to drive the truck and will be taking a huge financial loss trying to sell or trade in the truck for one that is safe to drive because of I believe predatory practices at Gator Truck Center.

    Local BBB

    BBB Serving Central Florida

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.