Business ProfileforCustom Window Systems, Inc.

10/13/23 purchased Guardian 5000 Full View exterior door, (manufactured by Custom Window Systems-CWS) Backorder 10 wks. 12/11/23-door installed. 12/13/23-noticed the weather strip at the bottom of the door was loose & dragging along the ground. 12/15/23, men arrived to fix it & proposed to CUT THE BROKEN WEATHER STRIP OFF since IT REALLY ISNT NEEDED. We found that unacceptable. Called White ******** **** ****** said that they would contact the manufacturer. 12/18/23- contacted WA again as rain water had POURED through the door. We finally were told by a CWS rep. that the door would be replaced but it would *********** weeks. Received an automated phone call that replacement door would be installed on 2/19/23. Received 2nd call from CWS indicating that the door we were to receive was defective ****** had to reschedule. 3/5/24- Human scheduled BUT no one came. Called & were told they had not received the ************** should have canceled. 4/1/24 -Workers replaced the door. Later, as we used it SCREWS holding the frame around the glass fell out! 4/11/23 rain POURED in. No answer at ******** submitted a service request #***** via internet. This provided us with menu of PRICES we would be charged! We then MAILED a letter to *******************, identified as the ** of CWS, outlining all of the above. 4/14/24-Worker arrived to indicated there was no sealant around the glass & the inner shell was mangled. He needed parts. 4/20/24 ****** & a Trainee removed all the inner aluminum shell, caulked, replaced new shell using silver (not WHITE) screws, sprayed something over the glass making the actual repairs obscure, (we dont believe they were trying to hide their work) & told us not to wipe it off to allow sealer to ******. May 10, 2024-A s**** fell out of 1 of the hinges. We now see that only 2 of 3 screws in the hinge holes actually hold anything. Today this door resembles a 2nd-hand thrift store purchase and we wonder if it will soon fall off the hinges.