Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/25/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 2024 - Windows installed Permit# ********** Porch windows will not close if you open them too much. Inspector from Window World confirmed the issues back in August upon their inspection. I called in November asking when the windows would be fixed. Never received an appt. Called again in January 2025 and had an installer come by to fix other issues with other windows but he couldn't fix the porch window. 2/3/25 He just wanted to remove the tracks but that would have created issues with the windows because of their size and void the warranty. I was told I would have someone from Window World call me with a reinstall appt. That was 3 weeks ago and no call. I called on the 17th or 18th of February I called again for a resolution and still haven't received a call back from anyone. I have windows I can't fully use.Business Response
Date: 03/10/2025
This issue has been resolved. Please accept our apologies for the inconvenience.Customer Answer
Date: 03/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:12/16/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased replacement windows from Window World in March 2016. One of those windows failed and was scheduled to be replaced in April, 2024. When the ******* from Window World came to replace the window on june21, they broke it trying to install it. They told me that they would have to order a replacement and it would **** * weeks. On or about October28, they came back and broke another replacement widow. Today, they were scheduled to replace the window again and someone from their office called and cancelled. They were unable to rechedule another date for replacement. I asked to speak to the owner/manager and my request was denied. I asked for the owner/manager's telephone number and my request was denied.Business Response
Date: 01/02/2025
We understand your frustration and sincerely apologize for the inconvenience. We are doing everything we can to get you taken care of but unfortunately, we are at the mercy of the manufacturer and are having issues with the glass. As far as the reschedule goes we explained the reasoning behind that to you over the phone. That was beyond our control. Service offered to put you through to the office manager who is the one that handles things such as this and you declined.
We are awaiting another piece of glass that is scheduled to come in around ********** to the end of January. Once we receive it and have taken a look at it to be sure there are no defects we will get you back on the schedule as quickly as possible. Please contact us in the meantime if you have any questions.Initial Complaint
Date:01/24/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Contracted for Window installation in the 6th of November 2023. Contacted the business several times concering the outside black caulking they carelessly smeared around my windows. I was horrified when I saw it. I faild to inspect it myself before they left. In my wildest dreams what I expect it would look like that, an eyesore. Many pictures to prove my point. ***** ask me to send the picturs said she sent them to the installers who where horrified instead of the sharing them with the manager. She sent the installers back out and they were going to put more black caulking around. I told them to stop. They clearly did not know how to fix it. I do not want them to touch anything more on my home. It looks horrific and is unexceptable. They offered no other solution but to buy a special kind of paint to fix it. But I do not want those people touching my house. I would like reimbursed for damages to my property from installation caulking that has destroyed the looks of my home. The inspector came out and he could not believe what he was seeing. He said it looked like a little kids finger painting. He's had many complaints about Window World. I don't think it's unrealistic or unreasonable to ask for some or all money back since they are not offering to fix their mistakes. $4200.00 for 3 windows that look like the windows from h*** There is no reasoning with them. They have no answers except ones that will accommodate them and not me. I now have to hire someone to fix the ugly mess.Customer Answer
Date: 02/09/2024
****** from Window World contacted me regarding window caulking. She sent a different installer to look at the job. The only solution is to match house paint and carefully paint the horrible black caulking so it isn't as noticable. The installer's took a piece of the house paint to take to Lowes and match. I am still waiting to hear back as to when they will paint the caulking.Business Response
Date: 02/13/2024
We have been in contact with ************ and have worked out a resolution that is acceptable to her. We have her on the schedule for this.Customer Answer
Date: 02/13/2024
Will wait to see if the result of the improvement is acceptable.Customer Answer
Date: 02/14/2024
Date Sent: 2/13/2024 7:18:34 PM
Will wait to see if the result of the improvement is acceptable.Initial Complaint
Date:06/03/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Had a Total home window replacement, during installation several windows were installed incorrectly and some were broken during the installation process, to date no contact or reply from business in 6 weeks from installation, I have attempted to contact via phone and email only to be ignored, I want the owner to contact me and discuss why the job is not complete after 7 weeks of waiting and no contact, This project needs to be completed before the installation permit expires, we are not impressed with this business's practice or performanceBusiness Response
Date: 07/08/2022
Business Response /* (1000, 5, 2022/06/09) */ We have searched our records and not found any calls or emails that were not addressed. We left voice mails three times over the last week and just received a call back late yesterday. We are working with Mr.******** to get him back on the schedule and his job completed.Initial Complaint
Date:05/19/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 2/16/2022 I called Window World about a defective window they installed that has a lifetime warranty the person answering the phone took the serial number, ordered the window and said they would get back to me, I have called several times to get an update each time I was told the person handling warranty claims was either sick, out of the office or away from their desk and every time I was told someone would get back to me that day. Not once was any call back made, there is no excuse for this company ignoring my calls and is a very poor way to do business, either you're going to honor your warranty or you are not!!Business Response
Date: 06/16/2022
Business Response /* (1000, 5, 2022/05/25) */ We apologize for the lack of communication. We will see you on the 27th. Consumer Response /* (2000, 7, 2022/05/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Apology accepted, defective window was replaced 5/27, thank you BBB for your help with this matter.
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