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Business Profile

Nail Salon

Today's Nails and Spa

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    01/07/2025

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 12/28/2024 I went with a friend who had gotten me a $30 gift certificate to Today's Nails and we had gotten a pedicure that totaled $45 so my balance after using the gift card was $15. The employee knowingly swiped my card for a total of $55 and then when I said something to her about it she said I still owed another $15 for my transaction even though she had charged me for someone else's transaction. She gave me a receipt told me it was going to come back on my debit card. I waited 8 days and went back up nothing showed up on my card she rushed me out the door told me to come back on Monday 1/6 so I came up today and sat there over 40 min for her to try to tell me it would take longer and she had to call a merchant and all kinds of stuff. As I'm sitting there she did the same thing to another older lady and it it definitely a scam going on there. They charge the card then void it but never refund it. She called back later this evening telling me there was nothing she could do and I would not be getting my money back. They are running a scam charging people for other amounts in hopes they won't realize and if they do she voids it but never refunds so they keep the money.

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BBB Rating & Accreditation

C+

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Years in Business: 12

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

1752 E Silver Star Rd

Ocoee, FL 34761-7014

Get Directions
(407) 295-3359

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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