Complaints

This profile includes complaints for The LeverEdge's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The LeverEdge

  1423 Gunn Hwy Odessa, FL 33556-5304

• 

  The LeverEdge

  1115 Gunn Hwy Odessa, FL 33556-5328

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 20 2015 I purchased swimming pool solar panels that required service for two leaks on Mar 19 2024.The contract offers repair for 12 years with explicit language that no charges would be required for service.A charge of $240 was required for repair (invoice included).Contact with the installer, ******* *************** (formerly Solar **************** *****************************************,************, ***********, www.HawkinsServiceCo.com and the manufacturer, LeverEdge, **************************************, ************,************, ***************************************** www.theleveredge.com.com resulted in no response from the installer (email attached) and the manufacturer reply that they have no provision to refund charges (email attached ).The original contract warranty reads, (Solar Solution's) "...will repair or replace any solar pool heating panel free of labor charge for a period of twelve years..." and (Manufacturer's) "...will repair or replace the defective collector for a period of twelve years from the initial installation at NO CHARGE to the CONSUMER..." (original contract attached)In order for this issue to be resolved a reimbursement for repair is requested. Sincerely,*********************** **********************************

  Business Response

  Date: 05/21/2024

  ***************************
  *******************
  *****, *******; 33647
  ************
  ********************
  
  
  Re: BBB Complaint ***********
  
  
  Dear ****************,
  
  I am writing in response to your complaint to the Better Business Bureau on May 20, 2024. The LeverEdge distributes ISwim solar pool collectors, manufactured by our wholly owned subsidiary, Solar ********************** to independent licensed solar contractors. Our solar collectors come with a factory warranty that covers defects in materials and workmanship.Additionally, ordinary labor costs are covered when the work is performed by the original, contracted, authorized ISwim dealer. I have included a copy of the warranty for your reference.
  
  Upon reviewing the invoice you submitted from ******* **************** formerly Solar **************** I noticed that the $240.00 fee you were charged was for the service call. This fee typically includes trip charges and diagnostic fees associated with assessing the repair rather than labor costs. I did not find any labor charges in the invoice.
  
  Furthermore, it appears there has been no direct communication with ******* *************** regarding this matter. As a next step, I will forward them a copy of this response on your behalf. I would also encourage you to contact them directly for further clarification or to discuss the details of the service provided.
  
  Thank you for bringing this to our attention. If you have any further questions or need additional assistance, please feel free to contact us.
  
  Sincerely,
  
  ******************************
  President

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21738075
  
  I am rejecting this response because:

   

  The initial complaint did contain the email sent to ******* showing contact was attempted, and no response was received except the reply that they would get back to me. They never did. (That is an attachment)

  Further, the original contract states the manufacturer would ...at no charge to the consumer (all caps for no charge and  consumer). (that was an attachment) Your reply that had added verbage about any type of charges is not in this original contract, was not in the 2015 contract that was agreed to by the manufacturer's warranty. So, please reimburse the charge that was bound by the original contract.

   

  Your support to resolve this matter is greatly appreciated.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/28/2024

  Dear ****************,

  I called ******* this morning on your behalf. I was told that they credited the $240.00 charge last Thursday 5/23. You should be receiving a check from their office. 

  Thank you,

  ******************************, President
  The LeverEdge
  *************************************
  
  
  
  
  
  

  Customer Answer

  Date: 05/28/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  Please forward my thanks to Mr. *******.
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Maytag water softener is less than 2 years old and not working any more. Local dealer checked it out and I was told that filtration media was damaged by chlorine in city water supply with out performing a water test on site and just told me that filtration media is not cover by guarantee. But when they sell these water softener don't mention anything about water itself damage the equipment. Also there is so many information not disclose to consumer about sytem been damage by water it self to soon. In my view some thing was wrong with the system since was installed because its life was extremely short. Also that means that the thousands of water softener sold in the area are not suitable to be sold in these area if they gonna last less than two years.

  Business Response

  Date: 07/21/2023

  Dear ******************,
  
  I received the complaint you submitted through the Better Business Bureau. The LeverEdge manufactures the Maytag water treatment system under license and distributes wholesale to professional water conditioning dealers who provide expert in-home application, installation, and servicing. 
  I asked our customer care team to reach out to Hydro Solutions, the water conditioning company from whom you purchased your Maytag water conditioner in September of 2021, to better understand the situation. Hydro Solutions confirmed that you requested service on your system due to a noticeable reduction in water pressure. Hydro Solutions came to your home, assessed the situation professionally, and provided you with an estimate of $399 to repair the system.  

  
  Based on the reduction in water pressure and evidence of oxidized resin coming out of the drain line of the system, the technician advised you that the filtration media was oxidized or broken down, most likely by high chlorine levels in the city water. The high chlorine level results from the local water purveyors efforts to deliver safe potable water. Chlorine levels can vary dramatically in different regions and even different areas of a subdivision. Chlorine levels can be high depending on your home's location relative to the water distribution system. Chlorine can shorten the useful life of these filtration medias. Water usage also factors into the equation. Your family of six will most likely use more water than a family of two, shortening the life of the media.

  
  The good news is that the damaged media can be replaced utilizing the **************** Warranty, excluding a shipping and handling fee and Hydro ***************** charge for the work. Its my understanding that they quoted you $399 for everything. From my perspective, Hydro Solutions has been very fair with their pricing. I hope this information has been helpful. If I can assist you further, please dont hesitate to contact me directly.
  
  Sincerely,
  
  *****************************, President
  The LeverEdge
  Direct: **************
  ******************************************

• Initial Complaint

  Date:06/22/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a whole house water filtration system from authorized distributor in Jacksonville FL. Had the unit installed by a Westinghouse authorized technician. Have had the unit inspected by an authorized Westinghouse technician. Included an under the sink filtration as well and am trying to replace the filters. NO ONE WILL SELL THEM TO ME and NO ONE WILL COME TO DO IT because the "current distributor" was the not the one who sold me the unit in the first place !! Now I am stuck with a system that does not work and cannot be serviced.

  Business Response

  Date: 07/11/2022

  Business Response /* (1000, 5, 2022/06/24) */ The LeverEdge manufactures water treatment equipment, and distributes wholesale through professional water dealers, expert in-home application, installation, and servicing. Regrettably, the dealer who sold the system to Mr. ********* has gone out of business. I have talked with Mr. ********* and was able to refer him to a company to purchase the replacement filters. He indicated that he was satisfied with the outcome.