Complaints

This profile includes complaints for Tricho Labs's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Tricho Labs

  13266 Byrd Dr STE 573 Odessa, FL 33556-5319

• 

  Tricho Labs

  2260 118th Ave N Saint Petersburg, FL 33716-1929

• 

  Tricho Labs

  115 E 23rd St Fl 1365 # 3 New York, NY 10010-4508

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 12 bottles of Folliboost Hair Growth Vitamins on 14 FEB 2025 for $205.20. All 12 bottles arrived at my address on 24 FEB 2025, however, all 12 bottles had expired in December 2024.I sent email communication with pictures of the expired bottles and requested a refund on 24 FEB, 25 FEB, 27 FEB, 28 FEB, and 03 MAR to: ********************************* ********************************* and *********************************** (the emails listed on their website and/or from my purchase invoice or shipping notification). Additionally, I made phone calls to the number listed on their website (**************) on 27 FEB, 28 FEB (x2), and 03MAR.None of these communication attempts have been answered or responded to. I'm just trying to get my money back for these expired products, but the company has ignored every request.

  Business Response

  Date: 03/12/2025

  Hi,

  Thank you for notifying us of the complaint. We have looked into it and we did not receive any emails from the customer regarding the matter. In any case, we would be happy to issue a full refund for the customer. Please let us know what the next steps are.

  Thank you.

  Kind Regards,

  Tricho Labs Team

  Customer Answer

  Date: 03/12/2025

   
  Complaint: 23026760
  
  I would gladly accept this response upon receipt of a refund. Please refund the card used in Order #***** (shown in the attached).

  I've attached a screenshot from my email showing the attempts I made in communicating with TrichoLabs.

  If there is a better email to use when communicating with TrichoLabs than those listed in this complaint, please let me know so we can arrange the refund should they be unable to refund the card used in the above order number.

  Sincerely,
  
  ***** ********

  Business Response

  Date: 03/13/2025

  Hi ****,

  Thank you for your response. Please kindly send a photo of the products showing the expiration date and we can forward it to our team for a refund.

   

  Thank you.

  Kind Regards,

  Tricho Labs

  Customer Answer

  Date: 03/17/2025

   
  Complaint: 23026760
  
  Good afternoon,

  I think there may be some confusion as my name is ***** not ****. Regardless, I've attached the images.

  Thank you!

  Sincerely,
  
  ***** ********

  Business Response

  Date: 03/20/2025

  Hi *****,

  Thank you for providing the photos. We have issued your full refund to be credited to the card you used to place the order. Please allow at least 3 to 7 business days for the refund to post on your account.

  Please don't hesitate to reach out to us if you need further assistance.

  Kind Regards,

  Tricho Labs Support

• Initial Complaint

  Date:08/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Folliboost April, 2023. I received all 6 bottles, but it did not work, I requested an RMA well within the 180 day money back guarantee and received that. On August 1, 2023 I returned all of the used and unused product bottles and sent them the tracking number. On August 13, 2023 I emailed again since I hadn't shown refund on my credit card or received any communications, asked why I hadn't received a refund to my credit card since I know they received everything on August 6th. I received a reply stating, "your return has been received, however, we were not able to process your refund due to a processor error." I have been asked multiple times to provide my PayPal account to get my refund. And I have responded I do not have an active PayPal account. They offered a check, but I do not trust receiving and cashing that at this point and declined. I have asked for them multiple times to either refund my credit card and that I would give them the information that they have on file from original purchase or to Zelle or Venmo me the $144.00 refund. Their Tricholabs.com website states "Customer Satisfaction is Our #1 Priority." This is definitely not my experience. The refund policy on the website makes no reference that refunds must be made via PayPal. They have offered no agreeable resolution. I appreciate BBB's assistance in obtaining my refund.

  Business Response

  Date: 09/11/2023

  On April 30 the customer placed an order for 6 bottles of Folliboost, for $144.

  On August 16th we processed the refund request of $144, which should have taken 3 - 10 business days to receive. They will need to check with their bank for the refund.

  Customer Answer

  Date: 09/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Foliboost. It did not work, I requested an RMA received that and returned all the unused product and the empty bottle. 3/9/2023 I have been told multiple times that I have to have a PayPal account to get my refund. I do not want to have a PayPal account.

  Business Response

  Date: 07/26/2023

  We do show that the returned items were received. A refund of $144 will be sent once she confirms her PayPal information for our refund department to issue refund to the PayPal account.

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6 bottles of Folliboost product were returned; the package was received by Tricho Labs in ************* ** on April 17, 2023. **** Tracking number is ***********************. The business has confirmed receipt of it and agree I am due a refund. Tricho Labs refuses to refund $155.97 to my original form a payment on a **** credit card. They insist on refunding money to PayPal. I do not have a PayPal account and have no desire to open an account. I suggested they send a paper check to which they refused. Their Tricholabs.com website states "Customer Satisfaction is Our #1 Priority." This is not my experience. The refund policy on the website makes no reference that refunds must be made via PayPal. I have called several times and requested to speak with a supervisor for resolution. They have offered no resolution. I appreciate BBB's assistance in obtaining my refund.

• Initial Complaint

  Date:04/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ******** Re: Folliboost Hair Serum - Designed to Restore Health and Vitality to your Hair - Order Number ***** I am a senior female of 76 years old and I listened to the lengthy tape and video regarding Folliboost from ******** on 3/28/23, and so I placed an order for the Folliboost Hair Serum which cost me $144.00 on 3/28/23; however, early the very next morning of 3/29/23 I received an email from this company (Tricho Labs) telling me that my order had been placed and on its way to me. It was then that I noticed that the Ship to and Billing address were both incorrect, so I contacted Tricho Labs immediately to correct both the shipping and billing address on my order. At this time I spoke to a man who said whose agent number was 433 and whose name was *******, and at this time I also requested I be sent a new order and confirmation, which he said would be ordered right away. I awaited an email confirmation but never received one. I contacted Tricho again on 4/5/23 and this time and this time I spoke to a woman by the agent number of 195 and I explained my ordeal to her again and that I wanted my order that I had already been charged for, and was pretty much told the same thing as what the first rep had assured me of reordering for me; but once again, I never received a replacement order for my product. As I mentioned, I'm a senior, and I do not have extra money to be wasting, but I would like my product or reimbursement of my $144.00.

  Business Response

  Date: 04/12/2023

  The customer is complaining about non receipt but this has already been reshipped and the tracking number is **********************.

  Customer Answer

  Date: 04/13/2023

   
  Complaint: 19917468
  
  I am rejecting this response because:  The tracking number that Tricho Labs provided the BBB is for the same shipment tracking information for the initial order that was sent and shipped to the incorrect address and received on 4/1/23 at someone's front desk at the incorrect address in **********, **, but was NEVER RECEIVED by me at my home on ***************, *********, **. I don't know if they didn't think that I would not be smart enough to check the **** mail tracking information, but I did, and Tricho mentioned that they sent out a new shipment, but this is NOT TRUE, as I have NOT RECEIVED a replacement from them nor any new tracking information or email from them.
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/14/2023

  I apologize for  the previous tracking number provided. The correct tracking number for the reshipment is **** Tracking Number:
  9405536206248670812343 and below is the latest update:

  Delivered

  Delivered, In/At Mailbox
  *********, ** 53214 
  April 13, 2023, 11:17 am

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19917468
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 04/17/2023

   
  Complaint: 19917468
  
  I am rejecting this response because:

  BBB - I attempted to insert my response to this email, however, I may have inadvertently touched something incorrectly, as I was unable to respond to this message, but the response from Tricho Labs saying that they mailed a shipment to a ***** address, once again, this is NOT MY ZIPCODE. My zipcode is *****, and I still have NOT received my order!
  
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 05/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Dear Better Business Bureau,
  
  I'm writing to you once again to let you know that the package that I had hoped to receive from Tricho Labs actually and finally arrived today, Tuesday, 5/2/23. I actually thought that I would never receive it and that I'd lost my money, but I DID RECEIVE IT TODAY, and I thank you for all your efforts. It definitely paid off for me to write you. Thank you again!!
  

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/29/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31, 2022, I purchased 3 bottles of Foliboost Hair Serum at $96.00. There was a 90 day return policy. Shortly after I started using it, my neck started itching like crazy and I requested to return it to Tricho Labs. The return was received by Tricho Labs at ****************** *************** ** ***** on 1-24-2023 at 9:57am and signed for by **************. I sent them all the infor they asked for. The ***** tracking number is **** **** ****, Never receiving the refund, I called them on 3-1-2023 at ************ to inquire about my refund. After being hung up on the first time by #***, I called back and spoke to what I thought was a supervisor #*** and was told my refund would be posted to my credit card within 3 to 4 business days. When I never received the credit, I called back of 3-13-2023 and spoke with ****** #***. She asked for my paypal account email and said it would be posted to my paypal account between 3 to 4 business days. Never received it I called again on 3-24-2023 spoke with ****** #***. To this day 3-29-2023 I have never received my refund. I would like it credited to my original purchase credit card not paypal. I would appreciate anything you could do to resolve this situation.

  Business Response

  Date: 03/30/2023

  Hello,

  We had an issue where we could not send a refund via credit card, due to an issue with our processer.

  But we issued a refund via check.

  FOR CHECK REFUND:Order#: 59A9563417
  Name: ***********************
  Amount to refund: $144.00
  Refund reason:Returned
  Shipping address:
  ***********************
  1376 ***********
  alden, ** ***** **

  Customer Answer

  Date: 03/30/2023

   
  Complaint: 19867675
  
  I am rejecting this response because   :IT IS NOT ME. 
  
  Sincerely,
  
  *******************

  Business Response

  Date: 04/14/2023

  Customer was sent money through Paypal.

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned the product within the time frame and was told i would receive a full refund. I still have not gotten my refund of $144.

  Business Response

  Date: 03/31/2023

  Hello,

   

  This person was refunded through Paypal. Attached the information.

   

  Thank you,

  Customer Answer

  Date: 04/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes, they finally refunded my money. 
  
  Sincerely,
  
  *****************************