Business ProfileforGenerx Generators, Inc.

WARNING: his is not an honorable company ! Here are the facts: We contacted Generx to quote a turnkey installation of a whole house generator and 500 gal propane tank. They came out to our home site and determined a location for the generator. They also determined a location to bury the huge 500 gal propane tank on the west side of our driveway in an area where there were other services such as electric water and lawn irrigation. This tank location was acceptable to us as it was well away from our home and satisfied all the required setbacks from property lines, buildings and utility services …. OR SO WE THOUGHT !! We signed a contract, paid a $1900 down payment to start the permit process and scheduled installation. Generx trucks showed up with the propane tank and a back hoe to start the digging and burial process. Prior to digging, Generx called 811 Dig to locate the electrical service and unfortunately, found that the electrical service location prevented the propane tank being located in the specified location. WHAT ? I trusted that Generx had called 811 Dig BEFORE quoting me the job! The power location problem could have been known well before bringing the tank and digging equipment to the job site only to find out the location was not usable. Generx proposed an alternate tank location that was unacceptable to us so we told them that we wanted to cancel the project. I was very disappointed to hear that Generx was going to confiscate my entire $1900 down payment to cover the cost of their own failure to qualify a suitable tank location PRIOR to selling me the job. The fact that the original tank location was not feasible was a Generx responsibility, not mine. After repeated requests to review these facts with their management I have heard nothing for several months and must now assume that Generx is not going to return my $1900 down payment. Generx must be very comfortable with having their customers pay for their own mistakes. WARNING: STAY AWAY !!!

Hey ******,

           We are sorry to hear about the difficulties with your generator project.Calling in an **************************************************************************************************************** your scenario an 811 Dig would not have avoided the situation anyways. The main utility lines that prevented the location of the tank would have only been found after breaking ground and nothing else could have prevented that. As you know we have offered to relocate the tank on your property at no cost to you so that we could move forward with the project, but you did not find that as a solution. Your deposit has been refunded minus the permitting and administrative fees already paid for, we apologize for the miscommunication there.

Thank you.