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Complaint Details
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Initial Complaint
07/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 8th I received two quotes for 2 Apple iPhone X Max phones that were in excellent condition. They quoted $532 and sent 2 labels to affix to the two boxes with our phones in them. They instructed us to take them to the usps, which we did that day. Weeks go by and we get this email from SWAPPA that they haven't received our phones and their closing out the quote/file. I traced the phones with the usps tracking number **********************.When traced, it says "shipping label created,USPS Awaiting item 06/08/2022 10:41 pm Minneapolis Mn *****". So it appears USPS lost or stole my two phones. I went to post office they gave me an 800# to call. After being shuffled around forever, I am informed there is no insurance or recourse to get my phones back! I write to this Swappa and they tell me it's my problem basically.I own a shipping business, 30 years now. If you ship with FedEx or UPS you have recourse if it disappears. Since Swappa utilizes a mail service that's cheap to ship but offers no liability coverage it is Swappas responsibility to pay us for our phones since we proved we did exactly what they asked us to do, with their carrier, using their labels! Swappa pay me for my phones. You probably received them and resold them, I have both serial numbers to search for them.
Business response
08/12/2022
Business Response /* (1000, 5, 2022/08/08) */ Hello *******, First of all, we would like to apologize for this situation. Unfortunately, the USPS tracking number (**********************) shows "Shipping Label Created, USPS Awaiting Item" which means that the parcel was not accepted by the post office and was not even shipped. The parcel is not lost in transit. We asked you to provide a receipt for sending the parcel, but you replied that you do not have it. Since there is no confirmation of shipping the parcel, none of the courier services (USPS, FedEx, UPS, etc) will be able to start searching for the parcel or accept the claim. We have not received the devices and there is no confirmation that your devices have been shipped, in this case our company cannot reimburse or pay you for this offer. Also, we would like to admit that we are not "Swappa", we are "GadgetPickup" company. If you have shipped your devices to the other company, please contact them. Best regards, GadgetPickup Team Consumer Response /* (2000, 7, 2022/08/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I believe my phones were stolen from the post office we brought them to. I called ATT and turned off their phones so ha ha to them. too bad for me.
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4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.