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Business Profile

Outdoor Furniture

PorchToPatio, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outdoor Furniture.

Complaints

This profile includes complaints for PorchToPatio, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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PorchToPatio, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has provided me two call tag numbers to pick up damaged merchandise that was delivered to my home and havent followed up at all. The box has been sitting on my porch for over a week and they dont answer any phone calls. *** disputed the charge with my credit card company and they are investigating.

      Business Response

      Date: 08/11/2023

      We extend our formal apology for the inconvenience experienced by the customer regarding the damaged item received. We deeply value customer satisfaction, and we sincerely regret any frustration that resulted from this unfortunate incident. We are pleased to confirm that a replacement backrest has been dispatched to the customer. Although we encountered challenges with ***** in arranging the pick-up of the damaged item, our commitment to ensuring the customer received an undamaged replacement in the color of their preference remained unwavering. Our team worked diligently to rectify the situation, demonstrating our dedication to providing a positive customer experience. If the customer has any further concerns or requires additional assistance, please rest assured that we are fully prepared to address these issues.

      Customer Answer

      Date: 08/12/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:03/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Live Casual Universal 4ft. Or 5ft. Outdoor Swing Stand ITEM:# LCO-001 from WestChaseShops, *** (dba porchswingcompany.com / porchtopatio.zendesk.com) on October 06, 2022 This swing stand is supposed to be for outdoor use, yet after just two months in my yard the paint has bubbled and cracked all over the stand, and the metal is rusting. Completely unacceptable for a $200 stand to fail after two months. I purchased this stand as a Christmas gift in October, and we put it up in January when our new swing arrived. (I live in Georgia, so spring starts in January) I was very pleased with the look of the stand, and I expected we would be able to enjoy it for a couple of years. But by the end of February, it looked like this! (see photos below for a small sample of the entire surface) It breaks my heart that it has failed so terribly. I requested a refund but the best the Porch Swing Company offered was to send another stand with shipping at my expense, or a $50 store credit. The last thing I want is another one of these stands. It is extremely poor quality, and the Porch Swing Company does not stand by its products so I will not be purchasing from them again. I am a very unhappy and unsatisfied customer indeed. ******************************************************************************************************************

    • Initial Complaint

      Date:10/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a porch swing from the porch swing company apparently via west chase shops on 8/24. I paid via PayPal and WestChaseShops, *** showed as the merchant. I received the porch swing, however I believe the company or an employee at least is responsible for fraud. Today, 9/27/22, I received multiple emails from PayPal regarding changes being made to my account. One of the emails addressed me as **** ***. When I logged into my PayPal account I was notified that fraudulent activity had been detected. I reviewed my recent purchases to insure nothing had been fraudulently purchased. When I reviewed the purchase from West Chase Shops I noticed that the delivery address showed to be my address but with the addressee being **** ***. I do not believe this is a coincidence especially when I just read other BBB reviews regarding issues with this company. Again I believe there is fraudulent activity at this company and they should be avoided.

      Business Response

      Date: 10/17/2022

      Thanks for bringing this matter to our attention. We would be more than happy to assist. We highly recommend reaching out to PayPal so they may investigate this further. One of the advantages of completing your purchase with PayPal is that your personal account and billing information is completely protected from merchants accessing any of the data. So any data concerns would be an issue directly with PayPal. We have included their Privacy Policy below so you may research this further.

      https://www.paypal.com/webapps/mpp/ua/privacy-full

      Thanks again!

    PorchToPatio, LLC is NOT a BBB Accredited Business.

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