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Business Profile

Screen Repair

Atlantic Coast Construction Needs LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Screen Repair.

Complaints

This profile includes complaints for Atlantic Coast Construction Needs LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Atlantic Coast Construction Needs LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      met with salesman on October 10, 2022 to have screen, screws, and doors replaced for $5,175. Start in 4-6 weeks. Gave them a check for the deposit of $1725 (which was cashed the next day). It is now 13 weeks later and they still haven't started. I think I have been more than patient.

      Business Response

      Date: 01/25/2023

      Hello, 

      We have completed the project and hopefilly the custmer is very satisfied with the outcome. We have been overwhelmed with jobs since the hurricane and we are trying our best to keep everyone happy.  

      Customer Answer

      Date: 01/30/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ****

    • Initial Complaint

      Date:05/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The agreement was entered with the salesman for Atlantic Coast on March 21, 2022. Atlantic Coast was to remove the existing lattice and replace it with an enclosed screen room with 48-inch double doors in the front. The total cost of work to be performed by Atlantic Coast is $3670. The amount of $2450.00 has been paid to Atlantic Coast with the amount of $1223 payable on completion of the screen room. At the time of signing the contract, we were told it would be 4-6 weeks. We are now going on the 9 weeks and have not gotten the job completed. We have called every day and the same story. So finally we asked for a refund, so we could get someone else to complete the job. They state no refund. However, they have not held up their end of the agreement. I am 68 years old and feel as if I was scammed. This is my last attempt to resolve this before pressing charges. Atlantic Coast has not attempted to resolve the problem, and the Screened room remains incomplete. As I stated- When I call I am given many excuses as to why it is not complete. AT This point I would like a FULL refund of 2450.00 for the trouble of having my time wasted. We would take time off from our business to be home but were no show on many occasions. This has affected our income as well. Thank you

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 17, 2022/06/20) */ Hello, This repair was actually completed the day of the complaint. The customer was happy with the outcome..

    Atlantic Coast Construction Needs LLC is NOT a BBB Accredited Business.

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