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Hotels

Fairfield Inn & Suites by Marriott Jacksonville Orange Park

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Ellen B

    Date: 04/07/2024

    Ellen B

    Date: 04/07/2024

    This place was the worst place ever to stay. 1st they questioned my working service dog. 2nd they do not have cable in the rooms 3rd then there site said free internet but charged me ***** for the internet 4th soccer team kept me up all night go absolutely no sleep that night. This is just the short version of the problems that we had there.

    Fairfield Inn & Suites by Marriott Jacksonville Orange Park

    Date: 04/13/2024

    ****************** was asked upon arrival if her dog was a pet or service animal to which she responded that it was service animal. As a hotel we have every right to ask, because we are not a pet friendly establishment. We have cable at our hotel in all rooms. ****************** was complaining about not having local channels. Unfortunately, DirecTV is our provider and they were going thru a dispute with ***** (their local channel provider) and we did not have local channels. However, the rest of the premium channels were available as well as streaming capabilities ********* Hulu, etc). We offer complimentary Wi-Fi to all Marriott Bonvoy guests. However, if we the guest choose the High Speed option, there is a charge for every device connected and that is clearly explained on the platform and before connecting guests are asked to agree to all charges. During ****************** stay we did have high occupancy and there were a few groups, however, the hotel has very strict quiet hours (10pm to 6am), Hotel is constantly walked by hotel staff to ensure all guests are abiding to our quiet hours. ****************** was the only guest to complain about noise during these days. No other guest complaint. ****************** was clearly just looking for a free stay and hotel did not ***** her request.

Fairfield Inn & Suites by Marriott Jacksonville Orange Park is NOT a BBB Accredited Business.

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