Complaints

• Initial Complaint

  04/06/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was referred to Ms. Stanford by a family member whom she did a great service for her tax amendment. Ms.Stanford called me in April 2021 and asked for relevant information about my 2020 return. After speaking with her and being very confident in her expertise she asked that I****** her $375 for the amendment and provide all of my deductions and 2020 tax information. I sent her the money on May 14, 2021. I did not hear back from her so I texted and emailed her at least 4 times from August until October 2021. My family member also called and texted Ms. Sanford as well as her family member who works with her. At first I was still asking for the amendment to be done as that was my goal. Once she did respond in June 2021, and told me that my case was in a "queue" and that when it was my turn I would have my amendment done. No word on when that was supposed to occur. After that I texted and emailed numerous times again with no response whatsoever to any of our outreaches. In October 2021 I sent a certified letter to Ms. Stanford's business address on file and because it was never acknowledged by her it was returned to me. I had given up hope of ever seeing my money back I then thought to review her BBB reviews and saw that there were other complaints filed very similar to mine, and some by repeat customers. I am imploring Ms. Stanford to help restore her good reputation by sending me back my $375 for the service I never received. I wish her good luck and good health but I need my money, which is why I trusted her in the first place to do my amendment, and I have suffered financial loss with her neither doing my amendment or returning my money to me. Please assist. Thank you.

  Business response

  04/21/2022

  Business Response /* (1000, 5, 2022/04/07) */ Contact Name and Title: Lavetta Stanford Owner Contact Phone: 4077152237 Contact Email: [email protected] Mrs********* I apologize for any inconveniences you may have encountered, it's been hard on everyone especially these last couple of years, I was hospitalized over nine months last year, there was no to handle my affairs, my daughter usually would, however she is in the army, a no d she was deployed to Kuwait, I sincerely apologize and I have refunded your Amendment Preparation fee to your ****** I pray God bless you in all of your future endeavors. Consumer Response /* (2000, 7, 2022/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you Ms. Stanford for honoring my request to refund my money. I too pray that you are well and that your daughter remains safe during her deployment. Be well.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩