Business ProfileforEckler Industries, Inc.

Called to verify products where in stock and person I spoke to said yes in stick and would ship in a week . So placed order over $1000.00 0ver following weekend was telling a fellow car owner how quickly I was supposed to get my parts bragging them up and then went on there website and it was now stating product ships in 3 to 6 months I got concerned do check my order status still saying shipping on the 19th of June still a little worried I called the company and the employee again Saud yup you product is getting ready to ship abd I should see it by the 19th I was like wow even better. Two days later I look at my order again now it's saying it won't Ship for months called and verified and asked what happened to it being in stick at the warehouse she Said it never was instock I said that's not what I was told when I placed the order or I never would have placed it . So I Saud I want a full refund immediately as I was lied to twice and was told it would be 10 days to receive one because they have to first get the money back from there supplier then they would refund me . I said no take it out of your bank to refund me then once you get it back from them put that money in your bank . So they have they will have my money for close to a month . 10 day refund is too long and the manager ***** is very rude . I Saud if I s**** up or my employees screwed up I would issue a refund and that customer would have there money immediately or at least in a 24 hr period and she tells me you must have a very good bank because ***** can't do that . I asked to speak to her boss abd she said he was not there and would not give me his name or email or phone number. But Saud he will be in tomorrow which I will call in again don't know who I'm going to be talking to but expect it will be a run around again . I have a screen shot of the order processing and states delivery from the 19 to the 21 of June . Yet know they say there all custom made to order