ComplaintsforEckler Industries, Inc.

• Initial Complaint

  05/07/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a pair of C3 t tops from Ecklers on February 28, 202 for $1478.30. After months of waiting and being told there was no ETA I spoke with the supplier/manufacturer of the tops. They stated they had already informed Ecklers they were not able to fulfill orders and to not accept anymore. On April 20, 2022 I requested a refund and on April 25, 2022 I received an email stating the order was canceled and I would receive a refund. I still have not received a refund and after sending another e-mail requesting an ETA on the refund I was informed it would be processed by May 25, 2022. I waited months after paying almost 1500 dollars to learn the product didn't even exist and now I have to wait another month to get a refund?

  Business response

  05/18/2022

  Business Response /* (1000, 5, 2022/05/11) */ Mr.** was advised via email that due to staffing shortages refunds are behind and are taking 30 business days to complete. I have reached out to our accounting team to rush the refund. Mr.** will now see his refund within 5-7 business days from today. We have emailed him to advise. Consumer Response /* (2000, 7, 2022/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) My money was refunded after making this complaint. Why was it that difficult? I will do do business here again.

• Initial Complaint

  04/30/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a timing cover. It was backordered and I called and cancelled it. I was assured that accounting would credit my original credit card the amount. Several months later, bank disputes, numerous calls and e mails and they haven't credited me despite an e mail from them stating my credit was being delayed because I disputed the transaction. I just want my money back for an item that was never shipped or received,. It shouldn't be that hard. Order ********* in the amount of $157.60

  Business response

  06/14/2022

  Business Response /* (1000, 8, 2022/05/17) */ Due to Mr. * filing a dispute with his bank, the refund was delayed. The refund was completed on 5.3.22. He should be able to see the funds at this time. Consumer Response /* (3000, 10, 2022/05/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) They refunded the price of the part that was cancelled and never shipped. They didn't refund the shipping on the part. It was over $50 shipping they charged Business Response /* (4000, 12, 2022/05/19) */ A refund in the amount of $18.83 is being processed for the shipping associated with part ****** Consumer Response /* (4200, 14, 2022/05/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) The total should be $157.60 . $92.99 for the timing cover that was never shipped, $53.96 for shipping, and $10.65. For sales tax . I'm not sure why they are being difficult and not refunding the whole amount on their invoice reference #********* dated 10/12/2021 for the amount $157.60 Business Response /* (4000, 16, 2022/05/23) */ There were other items on the order not just the timing cover. The shipping associated with the timing cover has been refunded as well as taxes. Consumer Response /* (2000, 18, 2022/05/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  04/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 12/16/2021 I placed an order with **** Auto Parts, part of Ecklers Automotive Sales, for a front sway bar for my **** car. That order # was ********. My credit card was charged for $308.86 on 12/17/2021. After several inquiries as to when I might receive the part and no firm date offered, I contacted Ecklers by phone for a refund on the never received part on 3/15/2022. The ticket number for the refund is******* and the credit memo reference number is ********. On 03/28/2022 I received an email from Ecklers case managment represenative Lindsay S. stating that Ecklers had confirmed cancellation with the manufacturer and blaming staffing shortages in the continued delay of my refund. Today, 04/18/2022, I called and they still could not confirm when I would get a refund for a part ordered 12/16/2021 and never delivered. Any help is greatly appreciated!

  Business response

  04/22/2022

  Business Response /* (1000, 5, 2022/04/22) */ We apologize for the delay in processing the refund. We are currently 30 days out on refunds. We have requested that the refund be rushed from this point and will be available within 5-7 business days. We have emailed Mr.** to advise Consumer Response /* (2000, 11, 2022/06/06) */ From: ******* *** <*********@gmail.com> Date: Mon, Jun 6, 2022 at 11:54 AM Subject: Re: BBB Complaint Case# ******** (Ref#XXX-XXXXXXXX-XXXXXXXX-X-XXXX) To: Better Business Bureau <********@findbbb.org> Hi, I did receive the refund. I appreciate the help you gave me, it made a big difference! Thank You, ***** ***

• Initial Complaint

  04/15/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order with Ecklers on March 31 2022, order *********. When I received the confirmation email it said that my card would not be charged until my item is shipped. They immediately billed my card and never sent my item. I contacted them about a week later asking for tracking info, their response was that they did not ship my item to contact them in 30 days and they may be able to tell me when it will ship. I asked for a refund on April 5th which they said that they would issue in 5 to 7 days. I reached out to them on April 13 trying to find out when I would receive my funds and I got a generic email back saying that their refund department was running behind and to be patient. They have now stopped replying to emails and I still have not received my item or my money.

  Business response

  05/03/2022

  Business Response /* (1000, 5, 2022/04/20) */ We have apologized for the delay with processing the refund. The last email Mr. V sent was on 4.13.22 and was responded to see below. Refunds are currently taking 30 business days to complete. We have asked our accounting department to rush the refund which will make it available in 5-7 business days from today. We have emailed to advise Hello, Thank you for contacting Eckler Industries. We apologize, Ecklers is currently experiencing staffing shortages that are causing delays in the refund process. Our accounting department is working diligently to get current and please allow additional time to see your refund processed back to your original form of payment. We appreciate your business and thank you for shopping with Eckler Industries. If there is anything else we can assist you with, please let us know. Consumer Response /* (2000, 7, 2022/04/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I finally received a refund so I am satisfied even though I hate that it had to come this in order to get it.

• Initial Complaint

  04/15/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  3/9/22 placed order with Ecklers for tires, and website indicated 3-7 days shipping. After 10 days with no confirmation, reached out to customer service, and they were no help. Asked me to reach back out in one week, if I still had not heard anything. One week passes, no communication, reach back out to customer service again. They indicate the tires are coming from a third party and they have no control. I am sympathetic to this and patiently wait. Another couple weeks go by, no word from Ecklers. I reach out via email, they ask me to reach back out in 30 days, which I find unacceptable! Instead I reach out to the third party tire maker directly, who indicates the tires are in stock and could be shipped anytime. Ask for me to instruct the sales representative from Ecklers to reach out for ETA. Now patience is gone. Inform Ecklers of the tires being in stock with THEIR third party vendor, and they respond that i should cancel my order with them and procure the tires from the third party! Ecklers, if you are listening, please send me my tires I ordered from YOU!

  Business response

  05/12/2022

  Business Response /* (1000, 5, 2022/04/20) */ Due to uncontrol able circumstance we are unable to provide an ETA at this time. Mr. T can continue to wait or cancel for a full refund. We apologize for the delay and inconvenience. We have emailed Mr. T to advise

• Initial Complaint

  04/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I had placed an order on March 8th for a set of wheels for $675.39. I cancelled the order on March 10th. It is now April 13th and I still haven't received a refund. I have contacted Eckler's multiple times and I keep getting a generic message that I need to wait longer for my refund due to staffing issues. I was told that a cancellation/refund email was sent to me, however, I never received such email. I want my money back.

  Business response

  05/03/2022

  Business Response /* (1000, 5, 2022/04/20) */ Mr. * was advised on 3.31.22 that due to staffing shortages refunds were behind and to allow additional time. Mr. * refund was completed 4.15.22 and from this date should be available on his method of payment at this time. We have emailed Mr.** to advise Consumer Response /* (2000, 7, 2022/04/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  04/11/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered armrest pads for my 87 El Camino on 11/08/2021 and paid for them witch they were happy to take my money. order******** after two months I called Ecklers and got the run around about how they needed to be made and drop shipped. on the order status it was marked complete. I called back two more times and got the runaround again. I just now got off the phone with them again and they said they would be looking into it, after five months I would think they could figure it out, if not I am going to cancel this order. at the time of the order they were marked as in stock and ready to ship. but I have yet to get them, it seems like when you call after being on hold for ever (last time 30 min. before an answer) they give you the quick talk runaround but you never get the situation taken care of. still waiting.

  Business response

  05/06/2022

  Business Response /* (1000, 5, 2022/04/20) */ We have looked into Mr.*** order and unfortunately the arm rests are back ordered with no ETA at this time. Mr. * has emailed and called concerning this and has been advised the same each time. At this point he can continue to wait or cancel for a full refund. Below is an email response that was sent to him 4.11.22 Hello, Thank you for contacting Eckler's part#****** Armrest Pads,Saddle,85-87 on order#******** ships directly to you from the manufacture. I truly apologize for the delay you have experienced at this time we are unable to obtain an ETA if you would like to contact Ecklers customer service back in 30 business days we would be happy to provide you with an update if available. If there is anything else we may assist you with please reach out to Ecklers Customer Service. Thank you and have a great day,

• Initial Complaint

  04/05/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  ORDER********* - PART 881643 (Vintage Air Kit) Was placed back in December 11 2021. It takes vintage air about two to three months to build. I called vintage air and they told me it's ready, but they will not release it until Eecklers account is satisfied. I called Eckler's talk to a few people but they can never give me an ETA . I never get anywhere.! I would like my order to be shipped ASAP.

  Business response

  05/05/2022

  Business Response /* (1000, 5, 2022/04/12) */ We have advised Mr.** that there is no ship date . We have confirmation that the supplier is going to start shipping oldest to newest order this week however we can not confirm an exact date. We have emailed Mr.** to advise Consumer Response /* (3000, 7, 2022/04/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I paid for it back in November you should've paid your vendor at that time I placed my order and not 5 months later! I need you to call your vendor and pay for my item. They told me once you pay they will ship it out same day. Business Response /* (4000, 9, 2022/04/15) */ As advised our supplier has begun to ship oldest to newest. We do not have an exact date as to when Mr.**'s will ship. This can now be closed. Consumer Response /* (4200, 11, 2022/04/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I finally received my AC unit! Terrible way to do business! you should pay your vendors on time and keep customers informed. It was terrible taking so much time making all these phone calls to your company and then to vintage air. Do you need way better communication so customers wouldn't have to go through this and you might have better than a one star rating. Business Response /* (4000, 13, 2022/04/26) */ We have apologized for the delay and got the vendor to ship the item. The customer has received his part. There is nothing further to be done

• Initial Complaint

  03/31/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Puchased parts online. Received confirmation for the order. Order Number ********* Payment was immediately removed from my ****** account for shipping on the entire order. In two days it was discovered and admitted to by Ecklers that they did not have, never had and could not get one part. Eckelrs agreed to refund $18.08 to my ****** account. Their order number for the refund is ********. This agreed to refund has not been made. I've been in contact with their customer service reps via e-mail and telephone and have received numerous "promises" that the refund would be processed. As of this writing, NOTHING. The Ecklers customer service reps refuse to provide any contact numbers to their corporate offices in Orlando, Fl. Further, simple requests to be transferred to a customer service supervisor are always denied. THIS APPEARS TO BE AN EXTREMELY DECIETFULL BUSINESS! I want nothing more than the refund they had agreed to referencing the order number stated above.

  Business response

  04/21/2022

  Business Response /* (1000, 5, 2022/04/07) */ The refund was posted back to ****** on 3.31.22. Mr.**. Will need to reach out to******* and provide the transaction ID that I have emailed to him. Consumer Response /* (2000, 8, 2022/04/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company issued the agreed refund along with continued EXCUSES for the problem. I received all that was agreed to by both party's from the beginning. It's too bad it took this much of my time. It's apparent there is ZERO leadership or oversight.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/2/22 I ordered part number ************ a cargo mat for my corvette on order # ******** from Eckler Industries LLC DBA Eckler's Corvettes. i have yet to receive said item. I contacted them via email as speaking to a service rep via their phone number is nearly impossible. The response i received indicated that due to "Nationwide Supply Chain Issues" they are unable to provide me with any form of ETA. Being in the manufacturing business myself, I understand our current market challenges. After much time on hold today, 3/24/22, I finally managed to speak to a "customer service agent" on the phone by name of Christian. She advised that due to the fact that this part is supplied directly from one of their vendors, she would not be able to provide an estimated date of arrival. I acknowledged that I understood and requested a refund in place of waiting an indefinite amount of time for a product i have paid for already. I asked for an approximate time frame regarding this refund. She advised that she couldn't give me any idea of when I could expect my refund because this process involved verification of order cancellation from the manufacturer. Frankly, that's not my problem. Their internal process of ordering has no relevance to refunding my order which they are unable to fill. I would like my refund processed in a reasonable amount of time (2 to 3 business days seems much more than reasonable). I can only assume this company has severe cash flow issues. I advise any and all potential customers as well as potential vendors, DO NOT DO BUSINESS IN ANY FORM WITH THIS COMPANY. I challenge any member of upper management to reach out to me directly. I am doubtful this will happen.

  Business response

  04/21/2022

  Business Response /* (1000, 5, 2022/03/30) */ Mr. * has requested to cancel the order and we have confirmed cancellation. A refund is being processed and will be available on the method of payment within 7-10 business days.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩