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Business Profile

Apartments

The Village At Baldwin Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/12/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was under military orders when I moved out. The final bill for utilities reflect a move out fee which is contrary to SCRA and Florida law. Also they have deceptive communication through the ordeal. They called the move out fee a water shut off fee, then it was a final fee. They have the audacity to call it a settled matter when they in their communications with me they keep changing what it’s called. On my end my receipt say move out fee. Furthermore, they would threaten with damage to credit and to send it to collections. This shows that we’re not working in good faith. Eventually they sent it to **********.

    Business Response

    Date: 11/27/2023

    The past tenant was under the assumption that they were not required to pay a water disconnect fee, due to the language used on the final bill from Conservice labeled as "move-out fee", which is incorrect. We have been in touch with the past tenant and explained this multiple times before being sent to collections. The past tenant did not provide us with military orders or complete a notice of intent to move out. Village at Baldwin Park, did however, waive the early termination fee which is the only fee that we are legally responsible for waiving, when military orders do arise. 

    We have made contact with the past tenant in an effort to remedy the issue. We have gone ahead and closed the collection, as a courtesy to the past tenant and accepted the payment in-house. This issue has been resolved. Please advise if there are any additional questions or concerns. 

     

    Regards,

     

    Sierra D****** ** 

    Customer Answer

    Date: 11/27/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I appreciate the quick response and the resolution.

    Sincerely,

    ******** *****

The Village At Baldwin Park is NOT a BBB Accredited Business.

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