ComplaintsforLeland Management, Inc.

Association Management

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Initial Complaint
08/22/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Around July 2024 - I started to receive letters from Leland in a time stamp delay with a balance due here and there. This created a series of letters to be sent and all with different amounts as to which I paid in the order the letters were coming in with the balances on them. I would had paid all that was due at once had the letters be clearer and had details on ***************/schedules and a maybe out of courtesy a ''hey by the way keep in mind the next *************** of $205 are due next month." They just send generic scary letters that honestly, are very scary for what they are intending to.As in my mind I paid all that is due - I did not follow up or did anything else- and on 8/7/2024 I received an email with attorney fees and now a lien against my property. I reached out to Leland and they let me know I dont have a balance so again, I moved on that day and chapter closed. The next day - I received an email and they are telling me - that I do have a balance of $735.81.I asked them how and they simply said lien fees/ legal fees/ etc... I followed the proper protocol and dealt with the front line to have these fees reversed as I have never been in this circumstances before as Leland dropped the ball on the time frames they created the letter, put the letter in a envelope- stamp it - and mail it out to me- after multiple days of emailing back and forth - I was provided with the Community Manager email on 8/20/2024 and she said on 8/21/2024 that all fees are accurate and there for are staying. This has been going on since 8/7/2024 that I have been in dispute of these fees. Looking at my account there are late fees/ interest fees and even a certified mail fee of $13.69 that legally they cant charge as they are the ones in the intent of ''collecting a debt''My request here is for Leland to audit my account - reverse all interest charges, all late fees, and legal fees including the lien fee $464.27 to be credited.
Business response
09/05/2024
This account had some payment issues that caused the account to become delinquent. The account could have been researched and rectified before going thus far which is why Leland Management sent out the notices to inform the owner. Someone from our team will contact the owner via email within 24 hours to resolve.
Customer response
10/01/2024
Hi!

Thanks for the follow up. The management company did called me- and left me a voice message. They removed all charges as it was requested and updated my account to reflect a $0.00.
Please, add this update to ensure others should they complaint know they will also be helped and not ignored by Leland Management. Although it took time and efforts for me to get a solution- it was worth it.
Thanks,
******* ******.
Customer response
10/02/2024
Hi!

Thanks for the follow up. The management company did called me- and left me a voice message. They removed all charges as it was requested and updated my account to reflect a $0.00.
Please, add this update to ensure others should they complaint know they will also be helped and not ignored by Leland Management. Although it took time and efforts for me to get a solution- it was worth it.
Thanks,
******* ******.
Initial Complaint
07/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I've been leaving in this communitie for 7 years my *** fees has always been paid on time; about a month ago my credit card was compromised and I was issue a new one I was concern with my *** fee so I called then and explained the situation and i was told that they have a bank call Alliance and that they do the service for the collections of the *** and the service do the collections with debits from the customers bank accounts I went ahead and sing for that without realizing that I already had my bank doing bill pay direct from my bank for this payment, so in other words I didn't had to do anything because my payments were coming our directly fro my bank account. when alliance try to collect the first payment on 7/5 my bank put a stop payment because had already gone out on 7/2. Alliance send me a bill of $45 dollars for late fee without checking that my payment has already been collected like every months for the last seven years. I talked 5 different people and they won't do anything about it.
Customer response
07/30/2024
The Late fee charge is in the mail should be with then by 8/1/24 I send the money because they said if i did not pay there will be more charges. Looking at the list of all the complaints filed against this company they done this to other customers.
Business response
08/08/2024
Hello, This is not a valid complaint. The homeowner's payment was returned because he/she choose to place a stop payment due to a double payment. The cost that is incurred with a stop payment is a hard cost and the owner is responsible. Because the owner is not in agreement with the waiver denial that is not a valid reason to file a complaint with BBB. This will not change the outcome of the waiver.
Customer response
08/12/2024

Complaint: 22061657

I am rejecting this response because:

Sincerely,

*************************************
Business response
08/15/2024
Hello, If the owner needs assistance or has questions about their account balance, please contact Resident Support at ************.
Initial Complaint
06/10/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Leland is the management company for our HOA in *********. Our community is only about 6 years old and the amenities are deteriorating due to lack of repair. The pool furniture is dangerously damaged and they say they are looking into replacing it. Funds have been allotted for said furniture but Leland is stalling on replacing it. Several complaints have been directed to them with no response. The faux stone on the amenities is starting to fall off. They receive $400K plus annually and approximately $16K is for pool maintenance. We have 481 units in our neighborhood.
Business response
06/19/2024
Leland is a vendor hired by the board of directors. Leland does not make independent decisions,but rather takes direction from the board. The complainant is referring to a lack of repair on amenities as well as damaged pool furniture. Leland has discussed these issues with the board and is willing to address these concerns but has not been given the permission to perform. We will continue to follow up, but ultimately it is the decision of the board on how we may proceed..
Customer response
06/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

I personally talked with the management company and am satisfied with their explanation and it was very informative.

Sincerely,

***************************
Initial Complaint
06/04/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Leland Management is a contracted service provider for a 55+ community in the Preserve at ********* in ***************. This company is the *** for the community, thus making them responsible for the management of any/all third-party sub-contractors for the community. Leland hired ******* Landscaping to maintain landscaping (common areas and homeowner property). After several correspondence with Leland, they are in denial as it pertains to their contract to service homeowners. In short, our grass had died, and they refuse to meet, discuss and resolve the situation. With this said, we understand the county's water restrictions. Although Leland was cutting and trimming our yard, the sprinkler system to not turn on for several weeks (6 to be exact). Neighboring yards are green b/c the grass was getting water.
Business response
06/14/2024
Leland is a vendor hired by the board. Leland does not make decisions on what vendors are hired. The owner is complaining about the landscape vendor, who is under contract with the community through the ***** of ********** not Leland Management. Leland has reported the issues to the landscape vendor and has open work orders with the vendor showing that this has been reported. Leland will continue to follow-up, but ultimately it is the landscape company that is responsible for maintaining the property landscaping under contract with the board.
Leland has communicated with the owner to address his concerns to which the owner seemed to agree with the overall evaluation of the situation.
Initial Complaint
05/15/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We live in ***********************, which is managed by LeLand. On three separate occasions, we have received "friendly reminders" from LeLand about our property, requiring a response from the resident. The first "reminder" there were no problems with. The second came in December about pressure washing our driveway and sidewalk. I was late receiving the notice because we had a death in the family in ** and were out of town. I explained this in the response I emailed TO LeLand as quickly as I could. We handled outdoor items the next day and I gave them response in our intent to handle the pressure washing ASAP given the holiday and grieving. We received NO other communication from them, and they sent a VIOLATION to our leasing agency stating we never responded to them. This was a two-month ordeal to "clear up" including multiple claims we did NOT send the photos we DID send. I have all of these correspondences as well but only included the most recent in my attachment. In March, we received another "friendly reminder" letter, which I got to work on and responded to LeLand IMMEDIATELY requesting they contact us directly. They AGAIN, ignored our response, never pick up the phone or return our calls, and sent another violation to the leasing agency that resulted in threats of eviction! A kind representative at the agency took time to look at our situation and realized our sprinkler system had been broken, which is the responsibility of the company, not the resident...and closed out the violation. They then REOPENED the violation because LeLand was requiring the photos we "never sent" and continue the harassment over things we have handled on our end multiple times.LeLand will not communicate with US...and Invitation Homes is not sending them the photos we have sent multiple times! We feel extremely harassed, and it is unwarranted. We are on the verge of taking these issues to court.
Business response
05/16/2024
Leland Management is a vendor hired by the Woodland ************************** in which the complainant lives. As a vendor Leland takes instruction from and follows the policy of the Association which is governed by a board of directors and which was legally binding use restrictions that all owners agree to abide by. Leland does not set policy or have anything to do with creating the governing documents. With regards to this compliant, there have been multiple violations for this property, including total yard maintenance, missing sod,and items stored in the driveway. While the property manager addressed the mowing and edging concerns, it seems the issue of missing sod was not fully resolved. We do acknowledge the property managers effort in communicating with our office and reminded them of the necessary steps to address this matter,including the submission of an ARB application for sod replacement.

*********************** has a clear violation policy in place and the board is committed to enforcing it consistently. As such, the board is moving forward with sending files to the fining committee for enforcement action.

While everyone can sympathize with the recent loss in their family, its important to note that the association operates based on the violation process outlined in the policy. Without prior knowledge of extenuating circumstances, we are required to adhere to these procedures uniformly per the instruction from our clients.
Initial Complaint
04/23/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have received harassing letter from the ************************** stating that I was not complying with having weeds in my front flower beds. They indicated their intent to begin fining $100 per day and placing a lien against my property of $1000.After receiving their original letter I took all to correct this issue I have attached pictures proving the corrections have been completed. Therefore I wish them to cease harassing letters.
Business response
04/30/2024
Hello ********************, Thank you for bringing your property to compliance. Your violation has been closed. We truly value each homeowner. Please don't hesitate to contact our corporate office in the future. Our number is ************. Thank you!
Customer response
04/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
02/26/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
W2 WAS REQUESTED SEVERAL TIMES WITH NO RESPONSE.....
Business response
03/06/2024
We appreciate your correspondence regarding ************************** W2 form access issue,which came to our attention upon notification on February 26, 2024. Prior to this notification, our team was unaware of ************************** need for assistance. Our HR team has tried to contact ********************** several times since his original communication but have been unsuccessful in attempts to connect with him.

Upon being informed of his request, our HR department promptly took steps to assist him. Despite ************************** online access to the form, he encountered difficulties on his end. As a result, a paper copy was mailed to him to ensure he received the necessary documentation.

We acknowledge the importance of promptly addressing employee needs and ensuring efficient access to documentation. As such, our HR department will be dispatching another copy to ********************** without delay.

Thank you for bringing this matter to our attention, and please be assured of our commitment to resolving any concerns promptly and effectively.
Initial Complaint
02/23/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They refuse to provide me with HOA services in ***************. They refuse to provide account number
Business response
02/27/2024
Hello, We will reach out to you directly to obtain more details and to ensure Leland Management is the correct entity for the property you are inquiring about. Thank you
Customer response
02/27/2024

Complaint: 21339085

I am rejecting this response because:

Sincerely,

*************************************
Business response
03/07/2024
Hello, Please review the added key details for this complaint. The owner was contacted on 3/01/2024 due to this complaint and it was determined he had recently closed on the property on 2/23/2024. When he requested his account number 3 days later, ********************** was not in possession of the closing documents so the association records didn't reflect his ownership. He was advised of the expected turnaround time and that we would reach out to him once the records were received and updated. Owner has been contacted and provided an account number.
Initial Complaint
02/16/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My ARB application was denied due to color of shingles selected to fix our roof, the color submitted in the application is currently on our roof, from the builder installation. Due to the urgency and prevent further hardship we agreed to one of the two colors given as an option by the arb. The management company claims we need to wait until it is reviewed again, where the only difference is agreeing to one of the two colors we were forced to select from the arb. they are forcing us submit new application, which we did, forcing us to wait until the next meeting to only see the difference is the color selected is one of the two we were forced to chooses from. They want to enforce the guidelines but one of the two options the forced us to choose from is not even in the arb guidelines. Therefore- if they have approved it they approved something against the guidelines. They are not promoting consistency or promoting reasonable approvals when the application was already reviewed but having us wait another month to give letter of approval! We have a right to make necessary repairs to our home without incurring hardships due to the arb and LELAND MANAGEMENT COMPANY!
Business response
03/01/2024
Hello, Your complaint is currently being internally investigated. We will have someone from our team contact you in regards to the complaint. Please note, each association has architectural guidelines and Leland Management must follow the guidelines and policies that are in place. We apologize for any inconvenience this may have caused.
Initial Complaint
01/27/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company is RAPACIOUS. They work hard to charge fees, late notices fees, mailing late notices fees (that they never even mail), interests, plus interest and they make up bogus charges. They have found a way to do it legally, but these are really BAD PEOPLE. Intransigent and their communication is poor to non-existent. They will find a way to transform a late fee in thousands of dollars without you even knowing Our legislators are obviously not doing their jobs to protect consumers from businesses like this.
Business response
02/27/2024
Hello, ******************,
It appears our Team is already working with you to review your account concerns. I will not go into detail here on a public platform, but your statements are not completely factual. I will partner with the Team who is currently working on your account and reach out to you directly as needed. Thank you, Leland Management.
Customer response
02/27/2024

Complaint: 21208655

I am rejecting this response because: Leland Management added a lien record fee of $159. They never recorded any fee, and according to their own employees, its a way to scare customers. However, even though all the debt has been paid (including interest and late fees and late notices fees), they wont take it back. These are facts.

Sincerely,

***************************
Business response
03/14/2024
******************, A lien was not placed on the property. There was an intent to record a claim of lien which is part of the collection policy. Your association documents and ******* Statues provide the authority for the association to enforce payment of amounts due through various legal actions.
Customer response
03/18/2024
******* Statues provide the authority for the association to enforce payment of amounts due through various legal actions
As you mention, yes but for actions that have been taken. Charging for actions that you havent taken, its illegal, unethical and deeply dishonest.

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