Complaints

This profile includes complaints for Leland Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Leland Management, Inc.

  6972 Lake Gloria Blvd Orlando, FL 32809-3200

  
• 

  Leland Management, Inc.

  5220 SW 91st Terrace Gainesville, FL 32608

• 

  Leland Management, Inc.

  275 S Charles Richard Beall Blvd Suite 214 Debary, FL 32713-3718

  
• 

  Leland Management, Inc.

  10175 Fortune Pkwy Unit 906 Jacksonville, FL 32256-6755

• 

  Leland Management, Inc.

  7750 SW 60th Ave Suite A Ocala, FL 34476-6469

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice to lay sod in an area that previously was covered in crabgrass. I immediately wrote back that the area was ***** because I killed off the crabgrass, and I am getting my sprinklers fixed because there is no water pressure and asked when the reclaimed water was turned off so that I could have the pressure valve checked and then lay the sod. I received a final notice that I had to lay the sod, so I did it without sprinklers. Now I'm having to water with city water to keep the sod alive. I had explained that I would lay the sod but had to have my sprinklers working. Instead, they had me lay the sod without sprinklers. I responded within the time frame and explained my situation but was ignored and given a notice to lay sod without sprinklers or be fined. I am very disappointed with the **** I'm requesting more time to have the sprinklers working and to relay sod, to have my final notice retracted, and a response on when the reclaimed water is turned off so that the sprinkler system can be repaired.

  

  Business Response

  Date: 03/25/2025

  We understand that receiving notices of covenant violations can be frustrating, and we want to clarify our role and intentions.
  Leland Management is a vendor hired by the Board of Directors to manage and enforce the communitys rules and regulations. We operate under the direction of the Board of Directors and are responsible for ensuring compliance with the communitys covenants and bylaws.
  Based on the homeowner response after our last inspection, this issue has been placed on a monitor status to allow more time to repair the sprinkler system. We will check the progress during our future visits.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received your letter in January regarding the assessment fee and promptly sent a check for $485 on January 27 for the association fee. However, I did not receive the association fee bill in December 2024. Given the circumstances, I request that you waive the $25 collection fee for the following reasons:1.Over the past 19 years, I have consistently paid my association fees by check almost immediately upon receiving the bill. Please review my payment history. Since I did not receive the December 2024 bill, the delay was beyond my control. This could have been due to an error by **** or an oversight on your end in mailing the bill.2.There was no email or text message notification sent to residents confirming that the association fee bills had been mailed. If such a notification system were in place, residents who did not receive their bills could have reached out in a timely manner.3.The $25 collection fee equates to an annualized interest rate of over 50%. I would appreciate clarification on whether this charge accurately reflects a direct cost incurred by the association.Given my long history of timely payments and the lack of confirmation regarding the bills delivery, I request that the $25 collection fee be waived.

  

  Business Response

  Date: 03/22/2025

  This account has been fully reviewed by the Company and it has been determined the waiver is denied as previously advised to the owner. No internal errors were found. Filing a BBB complaint does not override the Boards decision.  Please contact the management company to pay the remaining balance. Yes, the $25 is an allowable charge per the management agreement and the FL Statues. 

• Initial Complaint

  Date:01/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received an unfounded letter which is attached, on January 24th, 2025. The letter states that we have violated a community rule and regulation which it states in the letter and there is a picture of the violation. Both the statement and the picture show that no violation occurred. The letter states we have 15 days to correct the violation that does not and never existed. Therefore the letter is harassing and we believe may be a result of retaliation for a cease a desist letter sent 8 months ago for their involvement in violating covenants.

  

  Business Response

  Date: 01/30/2025

  We understand that receiving notices of covenant violations can be frustrating, and we want to clarify our role and intentions.
  Leland Management is a vendor hired by the Board of Directors to manage and enforce the communitys rules and regulations. We operate under the direction of the Board of Directors and are responsible for ensuring compliance with the communitys covenants and bylaws. These rules were established to maintain a harmonious and well-maintained environment for all residents.
  In regard to this specific complaint, the board has agreed to remove this violation, and it has been deleted from the owners account.

  Customer Answer

  Date: 01/30/2025

   
  Complaint: 22856586
  
  I am rejecting this response because:I asked for a written apology for sending an unjustified letter of violation when there is no violation that has occurred on our part. I want Leland to admit there was no violation on my part. After receiving this in writing I will accept the response.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in a community managed by Leland Management (********************* in ********** **). I struggled with them for 9 months. First, we painted our home a color that is an approved color. They sent us the covenants violation on a Friday at 5 pm (so I couldn't call and ask follow up questions) that the color was too close to our neighbors. This went back and forth for months. Finally they relented and the color was approved.We then put our home up for sale in June. We received an offer in September. Immediately they must have found out about the offer, we were sent 2 more covenants violations, of which we could not close on the home if they remained open. The first was for a tree that needed trimming. It was not our tree. It was our neighbors. I tried to get them to understand, but we ended up spending $150 to have our neighbors tree trimmed so we could close the violation.The second was for some cracks in the driveway. The cracks were minor and there were many other driveways with chunks out of them. We had 2 companies come out and say they wouldn't fix the cracks because it would look worse. Finally we found someone who did it, and even though we all agreed the fix looked worse than the cracks, the violation was cured. This also cost us $150.We feel we were targeted because we were questioning them so much on the paint color. Other people who have moved out the neighborhood did not have violations thrown at them, even though they admit their driveway and trees are worse than ours. I want to put out negative reviews for Leland Management and a complaint on BBB so they understand they can't treat people the way we've been treated. Thankfully we did move and I no longer am harrassed by them. We did consider hiring an attorney.

  

  Business Response

  Date: 12/20/2024

  We would like to clarify that the home painting application was reviewed and denied by the ****************************** (ARC), not by Leland Management. Despite this,the home was painted without approval from that committee.
  The inspection process is approved by the Board of Directors who instructs Leland as their vendor to enforce that policy, which has been consistently followed for several years for every Estoppel received by the *** and is not targeted at any individual.Additionally, as required by the governing documents, driveways and street trees in ************* are maintained by residents.   Trees must be kept at a height of 14 feet over the street and 10 feet over the sidewalk.  According to Florida law, tree limbs overhanging a neighbors property are the responsibility of the homeowner; not the tree owner. 
  The *** has acted in the best interest and with fiduciary responsibility towards both the homeowner and potential new residents.

  Customer Answer

  Date: 12/20/2024

   
  Complaint: 22704758
  
  I am rejecting this response because:
  While I agree that they followed the rules, my issue is the fact that others in the neighborhood were not asked to do the same repairs. They targeted us specifically. It is selective enforcement. I am not worried about the money. I just want this business to have a poor review and for them to understand their actions have consequences. 
  Sincerely,
  
  ******* **********

• Initial Complaint

  Date:11/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 29, 2024, I received a letter from Leland Management dated November 24, 2024 indicating a ********************** violation outlining that it is my Final Notice. My concern is not about the violation; rather, that I received absolutely zero communication about this issue earlier and believe Leland Management is fraudulently sending final notices without actually sending earlier ones in an attempt to levy fraudulent charges. At the very least, Leland has grossly neglected their required diligence in notifying me of concerns earlier. I reviewed my account with ********************** using their portal and found two entries of earlier notices they allegedly sent; however, I not only fastidiously check my mail daily for what has arrived, but also receive daily communication from the **************************** which outlines what mail is expected to arrive. Neither of the earlier notices were actually ever sent, indicating that Leland Management is possibly committing fraud. I attempted to contact the representative on the letter, who refused to discuss the issue or work toward resolution in a timely manner.

  

  Business Response

  Date: 12/12/2024

  We apologize for the confusion caused by the final notice,which was sent in error. The community manager has spoken with the homeowner to explain the mistake and has closed out the violation. Additionally, the manager has documented the error in writing and extended an apology for the mix-up. We appreciate the homeowners understanding.

  Customer Answer

  Date: 12/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. For this specific issue, the resolution is satisfactory to me. To avoid future repeat offenses, however, I still request a full review of all business processes involved with sending violation notices, as well as a detailed review of the timeline of events for this issue since the dates for earlier notices were several months prior to the final notice. How/why were earlier notices never sent? When were the earlier notices entered into the system? Is there an audit trail?
  
  Thank you,
  
  *** ******

• Initial Complaint

  Date:11/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have asked this company multiple times about how they are charging us monthly for our HOA. I live in a 1889 sq ft townhouse with a nonexistent yard. Im being charged 427 dollars a month, and no one can seem to tell me what exactly Im paying for per month. When emailed, management said its on the website. It was in fact NOT on the website, still has not been. They didnt have updated costs for the year that they increased our monthly costs. I think theyre fraudulently charging us. What am I paying for that costs 427 dollars a MONTH. 5 thousand a year for what?

  

  Business Response

  Date: 12/11/2024

  Hello, Due to insufficient information we are unable to address this complaint or resolve the matter. ***** ******* called on 12/11/2024 and left a voicemail on the number provided in the complaint. At this time, the complaint is insufficient or nonrelated to the business. 

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a homeowner in good standing in the ****************************** in ****, **--under declarant control despite the Governing Documents clearly stating that the Board of Directors (***) should now be turned over to the homeowners due to percentage of settled lots. Within recent months Leland Management has changed the Association Portfolio Manager. In that change Leland Management's Portfolio Manager, ******** ****** has seemingly stopped enforcing the covenants that everyone agreed to at settlement without clear permission from the Board of Directors--such as parking violations that have caused street traffic to have to drive onto my driveway and yard. Leland management purposefully ignores all communications from me regarding my home--which has made it impossible for me to resolve storm related concerns. Leland Management has self-elected to exempt me from all public communications such has pending meetings or work within the community despite me being in homeowner in good standing. Leland Management has authorized their contracted landscaper to literally remove my yard (grass)--coming onto my property without my knowledge or consent . Leland Management has sent me a Cease and Desist letter through their attorney--not for breaking the law, but for simply expressing my concerns about the aforementioned and treating my account differently than others. When looking over the Leland Management contract not only are they not fulfilling all parts, but I have no recourse to contact them because of the unconscionable steps taken and authorized by their president ******* ****** and Mattamy Homes. I have made several attempts and amicable resolve only to be ********** my possession I have all copies of communications--even those that have been unanswered. This does not align with FL state law regarding HOAs and I would like a neutral third party to be leveraged to bring this matter for binding resolve.

  

  Business Response

  Date: 11/26/2024

  Leland is a vendor hired by the board of directors. Leland does not make independent decisions but rather takes direction from the board. The complainant is referring to various issues that the board of directors is fully aware of. Under the boards authority, the associations attorney is now corresponding with this owner regarding any concerns. Leland is committed to a fair and balanced approach to association management. We will continue to follow up, but ultimately, it is the boards decision on how we may proceed.

• Initial Complaint

  Date:11/18/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like Leland's corporate headquarters to investigate the personal harassment of one of their property management employees (at the ****************** development) and respond to my complaints in this matter!!!

  

  Business Response

  Date: 11/22/2024

  Leland Management is a vendor hired by the Board of Directors to enforce the communitys covenants and bylaws, which were established to preserve a harmonious and well-maintained environment for all residents. These guidelines are not based on personal notions of aesthetics but are intended to ensure that the community remains attractive and well-kept.
  The requirement to trim shrubs and ****** is outlined in your communitys covenants. This standard is meant to promote uniformity and curb appeal, which benefits all homeowners by maintaining property values and the overall appearance of the neighborhood.
  We understand that you prefer a more natural look for your landscaping. However, the guidelines set forth by your Board of Directors require that all residents adhere to the same standards to ensure consistency throughout the community. Our records indicate that the request to trim your shrubs and ****** is in accordance with these established guidelines.
  We are committed to fair and consistent enforcement of these standards and are always open to discussing any concerns you may have.
  Thank you for your understanding and cooperation.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/13/2024 This **** ********** has sent out memos to the residents at ******* at ********** that we have to pay For our own roofs that were damaged by hurricane ******. He claims theres not enough money to Cover the damaged which is a lie. Leland managements is ripping us off. This place looks terrible because Of the misdiagnosis of the property. Leland has had a bad history of working with rogue companies Such as *************, del-air, ******************. The roofs were examined by professional cos. That were Inspected and claimed that the roofs were installed wrong by breezer homes. Leland trying to increase Our HOA fees without permission. Somebodies are stealing our money. Please if you value your money Stay away from this development or any that is manage by Leland. Over the last 9 years Ive paid over $20,000 to Leland for nothing.

  

  Business Response

  Date: 11/15/2024

  The Board of Directors for the community is responsible for making all decisions regarding the hiring of contractors. Leland Management serves as a vendor hired by the association and does not have the authority to make these decisions. The Board evaluates and selects contractors based on the communitys needs and standards, ensuring that all services meet the expectations of the residents. Leland Managements role is to implement the Boards decisions and manage the day-to-day operations as directed by the Board.
  
  The townhome association is responsible for roof replacement due to ordinary wear and tear (useful life).It is the owners responsibility to insure against damages caused by fire,hazards, or any other perils or casualty loss, including paying for their own roof repairs, when needed.

• Initial Complaint

  Date:11/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the course of the years we have lived in this community. We have been harassed by the *** for violations and notices sent inappropriately in a manner that caused a second violation notice before we even received the first. My neighbor across the street said that they seem to have an eye for my home. Its frustrating to deal with medical conditions and try to balance life when we had a life altering medical condition in the family. The *** from Leland Management have been nothing but hostile towards my family over the years. Were now being harassed from Our home. We have a service provider that is taken care of the lawn. We have have recently been to the hospital for stress like conditions this will further exacerbate it. They need to cease and desist.

  

  Business Response

  Date: 11/13/2024

  We understand the frustration expressed by the homeowner regarding the handling of violation notices. The initial letter about the lawn condition was sent in September. Following a request for a callback, a conversation took place where we discussed extending the deadline to January,and the file was placed on hold until then.  We aim to address these concerns respectfully and ensure clear communication to avoid any further misunderstandings.